CHANDRA SHEKHAR MELKANI
Nainital
Summary
Enthusiastic Telephone Operator with 5 years of experience providing phone reception services for Telicom BPO companies. Energetic personality with excellent customer service talents. Proficient in support management with up to 20 employees.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dialer Support Engineer
San Softwares Pvt Ltd
12.2018 - Current
- Currently working at San Softwares Pvt Ltd ISO certified 27001-2022 as Dialer Support Engineer.
- Work as asterisk Support engineer and developer.
- Database engineer on MSSQL and mysql
Customer Support Engineer
SysnetGlobal Technologies Pvt. Ltd.
10.2015 - 06.2016
- Six months work experience with SysnetGlobal Technologies Pvt
- (Acer Laptop, Educomp, IBM, HP) as Customer Support Engineer.
Education
Skills
- Goal-Oriented
- Persuasive Speaking
- Asterisk knowledge
- Customer Service
- Active Listening
- Database Research
- CRM Software
- Computer Skills
- Client Service
Languages
Hindi
English
Other Qualifications
- Six month Diploma Computer Application & Programming from Hiltron Calc.Haldwani. Module: (Basic Computer Course, Office Package, C++, Internet & English Type)
- One year advance diploma computer hardware and networking Module: (hardware assembling installation and trouble shooting, manage the network and trouble shooting. Basic of MCSE, CCNA)from HILTRON CALC. Haldwani
- Three month Diploma Mobile Repairing from IIMTech (Indra Gandhi Institute Of Mobile Technology)
Dialer Administration
Installing and maintaining all kind of Windows Server and Linux Sever
Installing, configuring and maintaining Asterisk Free-PBX based Dialler, all verson of Asterisk, DAHDI, PRI Card (Digium, Sangoma, OpenVox, Allo)
Configuration, Sip PRI, VoIP, Dahdi, PRI, IPPBX, Operating System, Dialler CRM Application Software and Hardware.
Maintaining updated documentation for current hardware and software configuration, and also for proposed future installation & modification to the current environment.
Basic knowledge of database server like MSSQL Sever MYSQL MariaDB
Configure soft and hard phone as like X-Lite, Eyebeam, GrandStream, Webrtc etc.
Personal Information
- Father's Name: Sh.Indra Kumar Melkani
- Mother's Name: Smt.Radhika Devi
- Date of Birth: 08/01/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge.
Certification
- One year advance diploma computer hardware and networking Module: (hardware assembling installation and trouble shooting, manage the network and trouble shooting. Basic of MCSE, CCNA)from HILTRON CALC. Haldwani.
- Six month Diploma Computer Application & Programming Module: (Basic Computer Course, Office Package, C++, Internet & English Type) from Hiltron Calc.Haldwani.
- Three month Diploma Mobile Repairing from IIMTech (Indra Gandhi Institute Of Mobile Technology)
Timeline
Dialer Support Engineer
San Softwares Pvt Ltd
12.2018 - Current
Customer Support Engineer
SysnetGlobal Technologies Pvt. Ltd.
10.2015 - 06.2016
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