Transformation, Process Transformation, Business Analysis, RPA Automation, Business Requirement, Functional Requirement, Agile, Waerfall, Scrum, SAP,GAP Analysis,User stories, Use cases, Scrum, ROI, BRD, SSD, FlowChart, Test cases, UAT, Process Guide, AIML, OCR, UiPath, ServiceNOW, JIRA, COUPA, ECM, Bespoke, Task Mining, Process Mining, Automation HUB
CHANDRASHEKHAR PATIL
Business Analyst
Summary
Experienced Business Analyst with 5+ years in Finance, HR, CPG, Healthcare, Manufacturing, and Audit automation. Skilled in leading digital transformation projects using RPA (UiPath), OCR, AI/ML, and BPM tools (Jira, ServiceNow, Highbond). Proficient in developing automated solutions to improve efficiency, accuracy, and reduce costs. Strong in process reengineering, stakeholder engagement, and Agile project delivery.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
2
2
Certificates
Work History
Enterprise Analyst
TECHNICOLOR GROUP
08.2024 - 02.2025
- Finance, Legal, and HR Catalogs Migration (Jira to ServiceNow) – Analyzed catalog formats, process flows, and approval metrics in Jira. Designed flowcharts and Business Requirement Documents (BRDs). Assessed ServiceNow ticketing modules, performed GAP analysis, and identified areas for improvement. Created migration roadmaps and optimized the ticketing process during catalog transition from Jira to ServiceNow
- Internal Audit (ServiceNow)- Collaborated with the Internal Audit team and stakeholders to define objectives, scope, and requirements for implementing the IA process in ServiceNow. Worked with ServiceNow experts to design the solution and successfully implemented it using Agile methodology
Business Analyst
TECH MAHINDRA
01.2022 - 08.2024
- Sales Order Automation (Middle East Project) – Led automation of manual sales order processing in SAP for a major CPG distributor in the Middle East. Collaborated with SMEs to capture AS-IS processes at keystroke level, analyzed vendor invoice formats, and performed data classification and mapping. Prioritized low-complexity, high-benefit vendors for Phase wise, created BRD and process flows, and conducted walkthroughs with the UiPath RPA team. Successfully implemented the solution, saving 8 FTEs
- BH QRG Update RPA: Bot will download the QRG OIA main excel file from SharePoint and do all required data validations. Update required details in Word template DV,F2F,MAT sections and convert to PDF. Upload the PDF to the share point and send status report to the business. Send exception report email to the business if any required details are missing. Target Platforms/Systems – Web Application and Mainframe application
Ass. Business Analyst
LAFARGE HOLCIM
06.2021 - 01.2022
- Delivery/Shipment Creation - Led the analysis and documentation of the Delivery/Shipment Creation process for automation using UiPath RPA, identifying key process gaps and defining business rules to streamline logistics operations; enabled 80 % reduction in manual effort and improved shipment processing accuracy
Vendor Management Specialist
FIRST ADVANTAGE PVT LTD
06.2021 - 06.2022
- Customer Unblocking RPA: The purpose of this robot is to provide automated customer unblocking solution for CSD AML (AML Business DK & Nordics) handling ODD low, medium and high risk cases for Danish and Norwegian market areas. Target Platforms/Systems – Web Application and Mainframe application. Client – Danske Bank
- Uploading KYC Documents - Customer portal is Danske bank internal web based application consists of all customer data. Based on the user’s input robot will search for the customer and uploads the required KYC documents in customer portal. Based on the region and file starting name, robot navigates to appropriate pages in customer portal and will upload the documents.
- HRS Automated Emails : Robot will send emails to new joiners as welcome email and probation data of new joiners to their respective managers. Robot also has to send emails to the employees who ever completes their work anniversaries. Robot has to read excel sheets and filter the data accordingly. Robot will use existing templates saved in email folder and edit them before sending the mails.
Process Analyst
ONEINDIA BSC PVT LTD
02.2016 - 04.2020
- Bulk Invoice Automation - Identified process inefficiencies after GST implementation, where vendors started submitting truck-wise invoices. Proposed and led an RPA automation project that streamlined invoice processing by auto-matching line items with PO and GST details based on vendor codes, significantly reducing manual effort. Benefit of saving 12 FTE’s and increased in efficiency
- BOT Implementation for 3-Way Match - Designed and implemented BOT automation for handling high volumes of material and service invoices. Created automation paths for invoice matching (Invoice-PO-GR and Invoice-PO-Service Entry Sheet), ensuring compliance with Tax, TDS, PO, GR, SES, and GST regulations
Subject Matter Expert
CAPGEMINI BUSINESS SHARED SERVICE
12.2013 - 02.2016
- Exception Handling & Resolution: Analyzed and resolved past-due invoices caused by GR/SES mismatches, PO discrepancies, amount/quantity validation errors, ensuring timely payment releases.
- Process Transition & Stabilization: Led successful transitions across multiple locations in India for bulk and standard invoice processing, ensuring seamless process adoption and stability.
Education
B. Com - Commerce
Karnataka University Dharwad
Skills
Business Process Mapping (BPMN)
Certification
Eagle soaring award, Outstanding employee of the year, Capgemini
Interests
Timeline
Enterprise Analyst
TECHNICOLOR GROUP
08.2024 - 02.2025
Business Analyst
TECH MAHINDRA
01.2022 - 08.2024
Ass. Business Analyst
LAFARGE HOLCIM
06.2021 - 01.2022
Vendor Management Specialist
FIRST ADVANTAGE PVT LTD
06.2021 - 06.2022
Process Analyst
ONEINDIA BSC PVT LTD
02.2016 - 04.2020
Subject Matter Expert
CAPGEMINI BUSINESS SHARED SERVICE
12.2013 - 02.2016
B. Com - Commerce
Karnataka University Dharwad
Tools And Technology
- RPA & Automation Tools: UiPath, OCR, ServiceNow, JIRA
- ERP & BPM Tools: SAP S/4 HANA, COUPA, ECM, HighBond, VIM 7.5
- Data Analytics & Reporting: Advanced Excel and MS products
- Testing & Defect Management: SIT, UAT, Agile Testing
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