Chandra Shekhar Pokhariya

Assistant Manager Sales

Ceratizit Group

02.2017 - Current

Successfully led a team to exceed targets with an average increase of 20% in new customer acquisition on a YoY basis
Developed and nurtured partnerships with new channel partners, resulting in revenue generation of 2 Cr
Monitored and guided 7 channel partners with more than 150 end customer base, providing regular support and ensuring customer satisfaction
Monitored and guided more than 10 direct customers, providing exceptional customer service and resolving any issues in a timely manner
Organized and conducted more than 20 training seminars for subordinates' teams, focusing on skill development and performance improvement ensuring a strong understanding of company policies and procedures as well as product knowledge.
Resolved escalated customer complaints quickly and professionally, maintaining high levels of customer satisfaction while protecting company interests.
Developed a loyal customer base through regular follow-up contacts after initial purchase transactions, encouraging repeat business over time.
Implemented cross-selling techniques that effectively promoted additional products or services based on customer needs, increasing overall transaction value.
Contributed to the overall success of the company by consistently modeling professional behavior and adhering to established policies and procedures in all interactions with customers, colleagues, and supervisors.
Increased sales revenue by implementing strategic marketing plans and analyzing consumer trends.
Maintained thorough knowledge of industry trends and competitor activity in order to inform strategic decision-making processes within the organization.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Compiled and analyzed data to determine approaches to improve sales and performance.