Chandra Shekhar Sammangi
Visakhapatnam
Summary
To obtain a position at any reputed company where I could maximize my skills, quality assurance, program development for organizational growth. Adept at handling high-volume calls, resolving complex issues, and maintaining high customer satisfaction ratings. Proven ability to adapt to diverse client needs and thrive in fast-paced environments.”
Overview
2
2
years of professional experience
Work History
Transaction Processing Associate 3
Conduent Business services
Visakhapatnam
08.2023 - Current
- My responsibility is to assist cardholders with submitting their KYC online for American Express.
- I have to send the escalations to my lead in order to activate the credit cards cards.
- Currently my role as a Advocate, I've to assist providers from US based health insurance company.
- I've to Provide clear, accurate information regarding health insurance plans, benefits, and coverage options.
- Address and resolve client concerns or complaints efficiently and professionally.
- Conduct follow-up calls to ensure provider satisfaction and resolve any outstanding issues.
Customer Service Representative
Amazon Development center pvt ltd
Hyderabad
05.2022 - 01.2023
- I've worked as a customer care associate in AMAZON and my role is to handle Calls, chats and Emails for North American customers .
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Addressing queries related to orders, products, payments, refunds and website navigation.
Education
Bachelor of Computer science -
Indian Institute of industry interaction education and research
Chennai, Tamilnadu05.2021
10+2, Intermediate -
Sree Basara Junior college
Visakhapatnam05.2018
Class 10, Matriculation -
Sree Krishna grammar school
Vishakhapatnam05.2016
Skills
1Proficiency in writing clear, and accurate documentation or reports
2Ability to guide and support colleagues, sharing expertise
3 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with extensive experience in creating detailed reports, presentations, and managing email communications
4Demonstrated strong communication skills by effectively conveying complex information to diverse audiences through presentations, reports, and written correspondence
Personal Information
- Hobbies: Watching Animations, Playing Badminton, Reading Books
- Date of Birth: 06/26/00
Languages
- English
- TELUGU
- HINDI
Accomplishments
- FROM AMERICAN EXPRESS CLIENT :I've Received client recognition for exceptional performance in delivering high-quality calls, contributing to a significant increase in client satisfaction and positive feedback.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
HOBBIES
- PLAYING BADMINTON
- WATCHING ANIMATIONS
- READING BOOKS
Timeline
Transaction Processing Associate 3
Conduent Business services
08.2023 - Current
Customer Service Representative
Amazon Development center pvt ltd
05.2022 - 01.2023
Bachelor of Computer science -
Indian Institute of industry interaction education and research
10+2, Intermediate -
Sree Basara Junior college
Class 10, Matriculation -
Sree Krishna grammar school
Similar Profiles
Josselin BlancoJosselin Blanco
Customer Support Specialist at Conduent Business ServicesCustomer Support Specialist at Conduent Business Services
Cybill HiggenbottomCybill Higgenbottom
Lockbox Specialist IV at Conduent Business ServicesLockbox Specialist IV at Conduent Business Services
Brandi PoweBrandi Powe
Medical Claims Processor at Conduent Business ServicesMedical Claims Processor at Conduent Business Services
Charles SheltonCharles Shelton
Operations Supervisor at Conduent Business ServicesOperations Supervisor at Conduent Business Services
Naresh KaraganaNaresh Karagana
Technical Manager Valuation LAP at Manappuram FinanceTechnical Manager Valuation LAP at Manappuram Finance