Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Accomplishments
Languages
HOBBIES
Timeline
Generic

Chandra Shekhar Sammangi

Visakhapatnam

Summary

To obtain a position at any reputed company where I could maximize my skills, quality assurance, program development for organizational growth. Adept at handling high-volume calls, resolving complex issues, and maintaining high customer satisfaction ratings. Proven ability to adapt to diverse client needs and thrive in fast-paced environments.”

Overview

2
2
years of professional experience

Work History

Transaction Processing Associate 3

Conduent Business services
Visakhapatnam
08.2023 - Current
  • My responsibility is to assist cardholders with submitting their KYC online for American Express.
  • I have to send the escalations to my lead in order to activate the credit cards cards.
  • Currently my role as a Advocate, I've to assist providers from US based health insurance company.
  • I've to Provide clear, accurate information regarding health insurance plans, benefits, and coverage options.
  • Address and resolve client concerns or complaints efficiently and professionally.
  • Conduct follow-up calls to ensure provider satisfaction and resolve any outstanding issues.

Customer Service Representative

Amazon Development center pvt ltd
Hyderabad
05.2022 - 01.2023
  • I've worked as a customer care associate in AMAZON and my role is to handle Calls, chats and Emails for North American customers .
  • Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
  • Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
  • Addressing queries related to orders, products, payments, refunds and website navigation.

Education

Bachelor of Computer science -

Indian Institute of industry interaction education and research
Chennai, Tamilnadu
05.2021

10+2, Intermediate -

Sree Basara Junior college
Visakhapatnam
05.2018

Class 10, Matriculation -

Sree Krishna grammar school
Vishakhapatnam
05.2016

Skills

1Proficiency in writing clear, and accurate documentation or reports

2Ability to guide and support colleagues, sharing expertise

3 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with extensive experience in creating detailed reports, presentations, and managing email communications

4Demonstrated strong communication skills by effectively conveying complex information to diverse audiences through presentations, reports, and written correspondence

Websites

Personal Information

  • Hobbies: Watching Animations, Playing Badminton, Reading Books
  • Date of Birth: 06/26/00

Languages

  • English
  • TELUGU
  • HINDI

Accomplishments

  • FROM AMERICAN EXPRESS CLIENT :I've Received client recognition for exceptional performance in delivering high-quality calls, contributing to a significant increase in client satisfaction and positive feedback.

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

HOBBIES

  • PLAYING BADMINTON
  • WATCHING ANIMATIONS
  • READING BOOKS

Timeline

Transaction Processing Associate 3

Conduent Business services
08.2023 - Current

Customer Service Representative

Amazon Development center pvt ltd
05.2022 - 01.2023

Bachelor of Computer science -

Indian Institute of industry interaction education and research

10+2, Intermediate -

Sree Basara Junior college

Class 10, Matriculation -

Sree Krishna grammar school

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Chandra Shekhar Sammangi