Chandrashekhar Sudhir KulkarnI
D 1603, Nanded City, Pune
Summary
Dynamic leader with extensive experience at M & M Ltd, excelling in sales and customer engagement. Proven track record in enhancing service quality and profitability, while effectively managing teams. Skilled in market analysis and process improvement, driving customer satisfaction and loyalty through strategic initiatives and strong relationship-building.
Overview
26
26
years of professional experience
Work History
Head of Department
M & M Ltd
08.2024 - Current
- Managed all aspects of Mahindra two-wheelers business across India since August 2024.
- Oversaw team of 23 employees, including customer care, technical support, and legal teams.
- Protected brand image by addressing legal cases and enhancing service quality.
- Ensured profitability of service network in focus towns through strategic initiatives.
- Balanced service delivery for existing customers while managing network depletion due to business closure.
- Engaged premium motorcycle (MOJO) customers through organized rides and MOJO TRIBE meets.
- Secured spare parts availability
- Collaborated closely with procurement and finance teams to guarantee spare parts availability.
Regional Head
M & M Ltd
05.2018 - 08.2024
Ensured service availability across west region to meet customer demands.
Engaged with premium motorcycle customers to strengthen relationships and loyalty.
Oversaw spare parts business for west region, enhancing inventory management.
Managed declining motorcycle business in west region to stabilize market position.
State Head
M & M Ltd
05.2015 - 04.2018
Oversaw two-wheeler business operations in Gujarat state.
Managed sales and customer care teams to drive performance and satisfaction.
Sr. Area Manager
M & M Ltd
08.2011 - 04.2015
Managed sales and customer care for tractor division in South Gujarat.
Area Manager
M & M Ltd
05.2008 - 07.2011
Responsible for sales and customer care operations for tractor division across Central Gujarat
Territory Business Manager
M & M Ltd
Eastern UP
05.2000 - 04.2008
Oversaw sales and customer care operations across multiple districts in Eastern UP, ensuring alignment with regional business goals.
Education
Bachelor of Engineering - Mechanical
Govt. Engg. College
Auragabad, Maharashtra07-1998
Diploma in Mechanical Engineering -
Govt. Polytechnic Karad
Karad, Maharashtra06-1995
Skills
- Business development and service management
- Sales and marketing
- Market and competitor analysis
- Customer care and engagement
- Customer satisfaction and complaint handling
- Process improvement strategies
- Management information systems reporting
- Team management and coaching
- Delegation and goal setting
- Microsoft Office proficiency
- SAP User
- AI assistant utilization
- Data analytics
- Digital marketing strategy
Languages
- Hindi
- Marathi
- Understand and read Gujarati
Personal Information
- Date of Birth: 05/09/75
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Riding Motorcycle
- Reading Marathi Books
Current Responsibilities
- Managing Depleting Business of Mahindra two wheelers.
- Protecting brand Image.
- Arrest Legal Cases.
- Creating balance of Providing Service to existing customers and managing network depletion as two wheelers business already closed.
- Managing team of 23 employees – Customer Care, Product technical Support, Spares ware House, Legal Case team.
- Engagement with Premium motorcycle (MOJO) customer by participating with them for rides and MOJO TRIBE Meets.
- Ensuring availability of Service network at Focus towns.
- Ensuring Profitability of service network.
- Closely working with Procurement & Finance team for Spares availability.
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Native
Native
Gujrati
Beginner (A1)
A1
Accomplishments
Best Territory Manager - 2007
Affiliations
Managing MOJO Tribe - Different Cities
Websites
Timeline
Head of Department
M & M Ltd
08.2024 - Current
Regional Head
M & M Ltd
05.2018 - 08.2024
State Head
M & M Ltd
05.2015 - 04.2018
Sr. Area Manager
M & M Ltd
08.2011 - 04.2015
Area Manager
M & M Ltd
05.2008 - 07.2011
Territory Business Manager
M & M Ltd
05.2000 - 04.2008
Bachelor of Engineering - Mechanical
Govt. Engg. College
Diploma in Mechanical Engineering -
Govt. Polytechnic Karad