Chandra Surya Kode

KEY RESPONSIBILITIES :

• Promoted parboiled dryers to rice millers and AGRI industrial clients across multiple regions.
• Handled customer enquiries, product demos, and coordinated with the technical team for successful closures.
• Generated and followed up on over 20 hot leads per month, with a conversion ratio of 25%.
• Visited more than 600 mills in 10 months to understand customer needs and present customized solutions.
• Collaborated with internal departments for timely delivery, installation, and service.
• Prepared detailed quotations, negotiated prices, and ensured customer satisfaction post-sale.
  

Achievements:

• Played a key role in launching parboiled dryers in Telangana region.
• Recognized for highest number of site visits and client engagement in 2025.

• Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
• Developed strategic sales plans for achieving revenue growth and exceeding targets.
• Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
• Designed incentive programs for sales staff that motivated them to achieve their targets consistently.
• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Streamlined sales processes by implementing efficient CRM systems and tools.
• Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
• Delivered compelling presentations to clients, showcasing product features and benefits.
• Negotiated contracts successfully, securing profitable deals for the company.
• Attended industry events to network with potential clients and stay informed of market developments
• Implemented cross-selling techniques within the team that significantly increased average transaction value
• Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge
• Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings
• Collaborated with marketing team to develop promotional materials to boost product visibility
• Enhanced customer satisfaction with timely follow-ups and personalized service

• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
• Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.