Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
Generic
CHANDRAVARDHAN MULLAGURTI

CHANDRAVARDHAN MULLAGURTI

HYDERABAD

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Bancassurance Manager

HDFC LIFE
HYDERABAD
03.2021 - Current
  • Conducted customer needs analysis and recommended suitable insurance policies to meet their needs.
  • Developed and implemented strategies to increase sales of products within the branch network.
  • Provided training and guidance to bank staff on products, processes and procedures.
  • Maintained relationships with existing clients by providing them with regular updates on policy changes and new product offerings.
  • Resolved customer queries related to bancassurance policies in a timely manner.
  • Analyzed market trends and competitor activities to develop effective marketing strategies for bancassurance products.
  • Prepared reports on sales performance of bancassurance products for senior management review.
  • Coordinated with insurers for timely payment of claims received from customers.
  • Identified opportunities for cross-selling different types of insurance policies.
  • Formulated and actualized strategic financial plans across client investment portfolios.
  • Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
  • Coordinated and participated in group presentations on financial services to attract new clients.
  • Maintained accurate records of customer renewals and payments.

Customer Relationship Officer

Bharati Airtel (V5 Global services)
HYDERABAD
07.2019 - 03.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, queries, and complaints.
  • Provided accurate information on products and services to customers.
  • Advised customers on product features, benefits and warranties.
  • Developed strong relationships with clients through effective communication skills.
  • Attended weekly team meetings to discuss new strategies for increasing sales volume.
  • Created reports detailing daily sales activity for review by management.
  • Handled irate customers smoothly to achieve performance targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.

Team Leader

Hasthira (Broking service)
HYDERABAD
12.2017 - 06.2019
  • Collaborated with other agents in the organization to cross-sell products efficiently.
  • Developed and implemented a comprehensive customer service program to ensure client satisfaction.
  • Provided ongoing training sessions for new employees on topics such as sales techniques and product knowledge.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Developed appropriate quotes based on risk information.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.

C.C.E

Atcis Technology
HYDERABAD
04.2014 - 05.2015
  • Provided customer service by responding to phone & email inquiries promptly.
  • Investigated customer complaints and provided solutions within acceptable TAT.
  • Assisted customers with product selection based on individual needs.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Education

B.com - Commerce

R.K DEGREE COLLEGE
Hyderabad
06-2015

Intermediate -

New Science College
Hyderabad
04-2012

S.S.C

Little Star High School
Hyderabad
03-2010

Skills

  • Professional Relationship Building
  • Relationship Management
  • Ms Office Suite
  • Team Development
  • Collaborative Relationships
  • Expert In Customer Relations
  • Communication And Interpersonal Skills
  • Insurance Product Expertise
  • Consultative Sales Techniques
  • Insurance Product Promotion
  • Investment Consulting And Planning
  • Taxation And Tax Planning
  • Investment Advice
  • Relationship Building
  • Life Insurance
  • Relationship Development Skills
  • Staff Leadership And Development
  • Analytical Thinking
  • Tracking
  • Upselling
  • Customer Relationship Management
  • Client Needs Analysis

Accomplishments

  • Received Certificate of Promotion Sr.CAM in April 2022.
  • Received Award of Excellence for Thailand Phuket Calling International trip 2022.
  • Received Award of Excellence for Dubai calling International trip 2022.
  • Received Promotion Sr.CAM to Bancassurance Manager in April 2023
  • Received Award of Excellence for Breathtaking Bali International trip 2023.
  • Qualified Star Galaxy for Australia International upcoming trip 2024.

Hobbies

  • Singing songs
  • listening music
  • Travel & Touring on bike rides
  • Exploring new Places
  • Browsing Internet
  • Photography
  • Reading Books
  • Meditation

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Timeline

Bancassurance Manager

HDFC LIFE
03.2021 - Current

Customer Relationship Officer

Bharati Airtel (V5 Global services)
07.2019 - 03.2021

Team Leader

Hasthira (Broking service)
12.2017 - 06.2019

C.C.E

Atcis Technology
04.2014 - 05.2015

B.com - Commerce

R.K DEGREE COLLEGE

Intermediate -

New Science College

S.S.C

Little Star High School

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CHANDRAVARDHAN MULLAGURTI