Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Accomplishments
Timeline
Generic
CHANDRESH CHAWLA

CHANDRESH CHAWLA

Learning and Development Manager
Noida,Uttar Pradesh

Summary

Learning and development professional with proven track record in designing and implementing effective training programs. Strong focus on team collaboration and driving results, adaptable to changing needs. Skilled in providing consulting services across organizations to foster continuous learning, accelerate skill development, and scale priority skills. Committed to staying updated on industry trends and best practices.

Overview

14
14
years of professional experience

Work History

Manager

NIIT
Gurgaon, Uttar Pradesh
06.2019 - 01.2024
  • Managed Compliance Training and Inclusion & Diversity
    programs, deploying training for over 200,000 employees
    using LMS and LXP platforms
  • Developed and oversaw training programs and materials,
    including e-learning modules and workshops, ensuring
    alignment with business needs
  • Improved e-learning deployment and management
    processes in LMS, reducing vendor dependency and
    achieving $150,000 in cost savings
  • Implement and manage learning management systems
    (LMS) and other technologies to support training delivery and
    tracking
  • Partnered with HR colleagues to ensure that Learning and
    Development initiatives were aligned with overall talent
    management strategies.

Assistant Manager

IL&FS Education & Technology Services Ltd Location- Delhi/NCR
Noida, Uttar Pradesh
12.2017 - 05.2019
  • Developing and implementing strategic plans to drive sales.
  • Accountable for channel and end user sales development.
  • New market identification and penetration and large scale contract negotiations •Achievement of monthly sales targets by close monitoring of key numbers including sales and prepare monthly sales MIS reports.
  • Ensuring the adherence of sales process and internal procedures in matter of client meetings, internal meetings, reporting systems and individual deliverable.
  • Ensure strict adherence to internal service delivery process and time line and close track on work in process, customer complaints and accounts receivables.
  • Collecting market feedback, competition tracking and business intelligence data to assist management in formulation of policy & strategy.
  • Draft customized business proposals based on their need and requirement.
  • Time management skills and the demonstrated ability to meet deadlines.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased sales revenues by 120% over timeframe by promoting company products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Communicated with managers of other departments to maintain transparency.
  • Met or exceeded monthly sales goals as team leader by up to120%.

Education Specialist

XSEED EDUCATION PVT LTD
08.2016 - 12.2017
  • Ensuring the adherence of sales process and internal procedures in matter of client meetings, internal meetings, reporting systems and individual deliverable.
  • Responsible for revenue generation the given territory.
  • Consulting the school decision makers about the challenges in education industry.
  • Follow through on key prospects to secure academic buy in.
  • Work closely with the Cluster Manager for securing commercial negotiations.
  • Collect cash payments from schools.
  • Follow established sales processes, CRM systems and policies.
  • Key Achievements:- •Qualified for the contest “Death Crawl” in January 2017 and won INR50000.

Assistant Manager

QUIKR INDIA PVT LTD
Delhi, Delhi
08.2014 - 08.2016
  • Draft customized business proposals based on their need and requirement.
  • Time management skills and the demonstrated ability to meet deadlines.
  • Achievement of monthly sales targets by close monitoring of key numbers including sales and prepare monthly sales MIS reports.
  • Ensure strict adherence to internal service delivery process and time line and close track on work in process, customer complaints and accounts receivables.
  • Collecting market feedback, competition tracking and business intelligence data to assist management in formulation of policy & strategy.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Promoted to Assistant Manager after only six months with company.
  • Communicated with managers of other departments to maintain transparency.
  • Achieved recognition from senior management for contribution to managing sales, employees and operations to foster optimal performance.

Assistant Manager

India Homes
Noida, Uttar Pradesh
05.2012 - 08.2014
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide solutions service.
  • To retain / acquire new retail clients in the specified region/ market
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Would need to create / maintain excellent relationships with clients. Interact regularly with the clients to ensure a committed and partnership based relationship
  • Should be able to tailor pitch the product according to the specifications
  • To give regular feedback on market conditions, competition and other factors influencing sales
  • Comply with Sales process and mechanism of the company to ensure Business Professionalism & Integrity.

PROJECT UNDERTAKEN

BHARAT HEAVY ELECTRICALS LIMITED
06.2011 - 08.2011
  • To fill up a tender for BAIJI power plant under the supervision of the assigned person.
  • To draw a specification and provide to the engineering department •As the specification has been made then all the process has to verified under the UPCL •After somehow of the testing, bidding has to be done in terms of monetary and technology.
  • Helps me in understanding the concept of psychology of change.

Learning and Development Manager

Genpact
Gurgaon, Haryana
02.2024 - Current
  • Designed and implemented evaluation methods to measure
    training program effectiveness, gathered feedback, and
    applied data-driven improvement.
  • Ensured compliance with industry standards and regulations
    through timely delivery of mandatory training programs.
  • Collaborated with managers and HR to create individualized
    development plans, aligning employee goals with
    organizational objectives
  • Analyzed and reported training metrics, including
    participation rates, performance improvements, and ROI, to
    drive informed decision-making
  • Collaborated with management to establish performance
    benchmarks, aligning training initiatives with company goals.

Education

MBA - Marketing

Indian Institute Of Planning And Management
DELHI
Aug 2010 - Jul 2012

BBA - Business Administration

Ch. Charan Singh University
Uttar Pradesh
Aug 2007 - Jun 2010

Skills

    Business Development

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Additional Information

  • First Position in All India Sanskrit Examination.
  • Second Position in Inter-School Cricket
  • Participated in the Cancer Awareness under the aegis of Nationwide Cancer Control Program
  • Participated in SOS Children’s Villages of India.

Software

Digital Marketing

Microsoft Office

Interests

Listening to Music

Meeting new people

Cooking

Accomplishments

I hereby declare that all the information’s provided above are true and the reference will be furnished upon request.

Timeline

Learning and Development Manager

Genpact
02.2024 - Current

Manager

NIIT
06.2019 - 01.2024

Assistant Manager

IL&FS Education & Technology Services Ltd Location- Delhi/NCR
12.2017 - 05.2019

Education Specialist

XSEED EDUCATION PVT LTD
08.2016 - 12.2017

Assistant Manager

QUIKR INDIA PVT LTD
08.2014 - 08.2016

Assistant Manager

India Homes
05.2012 - 08.2014

PROJECT UNDERTAKEN

BHARAT HEAVY ELECTRICALS LIMITED
06.2011 - 08.2011

MBA - Marketing

Indian Institute Of Planning And Management
Aug 2010 - Jul 2012

BBA - Business Administration

Ch. Charan Singh University
Aug 2007 - Jun 2010
CHANDRESH CHAWLALearning and Development Manager