Digital Marketing
CHANDRESH CHAWLA
Learning and Development Manager
Noida,Uttar Pradesh
Summary
Learning and development professional with proven track record in designing and implementing effective training programs. Strong focus on team collaboration and driving results, adaptable to changing needs. Skilled in providing consulting services across organizations to foster continuous learning, accelerate skill development, and scale priority skills. Committed to staying updated on industry trends and best practices.
Overview
14
14
years of professional experience
Work History
Manager
NIIT
Gurgaon, Uttar Pradesh
06.2019 - 01.2024
- Managed Compliance Training and Inclusion & Diversity
programs, deploying training for over 200,000 employees
using LMS and LXP platforms - Developed and oversaw training programs and materials,
including e-learning modules and workshops, ensuring
alignment with business needs - Improved e-learning deployment and management
processes in LMS, reducing vendor dependency and
achieving $150,000 in cost savings - Implement and manage learning management systems
(LMS) and other technologies to support training delivery and
tracking - Partnered with HR colleagues to ensure that Learning and
Development initiatives were aligned with overall talent
management strategies.
Assistant Manager
IL&FS Education & Technology Services Ltd
Location- Delhi/NCR
Noida, Uttar Pradesh
12.2017 - 05.2019
- Developing and implementing strategic plans to drive sales.
- Accountable for channel and end user sales development.
- New market identification and penetration and large scale contract negotiations •Achievement of monthly sales targets by close monitoring of key numbers including sales and prepare monthly sales MIS reports.
- Ensuring the adherence of sales process and internal procedures in matter of client meetings, internal meetings, reporting systems and individual deliverable.
- Ensure strict adherence to internal service delivery process and time line and close track on work in process, customer complaints and accounts receivables.
- Collecting market feedback, competition tracking and business intelligence data to assist management in formulation of policy & strategy.
- Draft customized business proposals based on their need and requirement.
- Time management skills and the demonstrated ability to meet deadlines.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales revenues by 120% over timeframe by promoting company products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Communicated with managers of other departments to maintain transparency.
- Met or exceeded monthly sales goals as team leader by up to120%.
Education Specialist
XSEED EDUCATION PVT LTD
08.2016 - 12.2017
- Ensuring the adherence of sales process and internal procedures in matter of client meetings, internal meetings, reporting systems and individual deliverable.
- Responsible for revenue generation the given territory.
- Consulting the school decision makers about the challenges in education industry.
- Follow through on key prospects to secure academic buy in.
- Work closely with the Cluster Manager for securing commercial negotiations.
- Collect cash payments from schools.
- Follow established sales processes, CRM systems and policies.
- Key Achievements:- •Qualified for the contest “Death Crawl” in January 2017 and won INR50000.
Assistant Manager
QUIKR INDIA PVT LTD
Delhi, Delhi
08.2014 - 08.2016
- Draft customized business proposals based on their need and requirement.
- Time management skills and the demonstrated ability to meet deadlines.
- Achievement of monthly sales targets by close monitoring of key numbers including sales and prepare monthly sales MIS reports.
- Ensure strict adherence to internal service delivery process and time line and close track on work in process, customer complaints and accounts receivables.
- Collecting market feedback, competition tracking and business intelligence data to assist management in formulation of policy & strategy.
- Monitored employee performance and developed improvement plans.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted to Assistant Manager after only six months with company.
- Communicated with managers of other departments to maintain transparency.
- Achieved recognition from senior management for contribution to managing sales, employees and operations to foster optimal performance.
Assistant Manager
India Homes
Noida, Uttar Pradesh
05.2012 - 08.2014
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide solutions service.
- To retain / acquire new retail clients in the specified region/ market
- Resolved customer problems, improved operations and provided exceptional client support.
- Would need to create / maintain excellent relationships with clients. Interact regularly with the clients to ensure a committed and partnership based relationship
- Should be able to tailor pitch the product according to the specifications
- To give regular feedback on market conditions, competition and other factors influencing sales
- Comply with Sales process and mechanism of the company to ensure Business Professionalism & Integrity.
PROJECT UNDERTAKEN
BHARAT HEAVY ELECTRICALS LIMITED
06.2011 - 08.2011
- To fill up a tender for BAIJI power plant under the supervision of the assigned person.
- To draw a specification and provide to the engineering department •As the specification has been made then all the process has to verified under the UPCL •After somehow of the testing, bidding has to be done in terms of monetary and technology.
- Helps me in understanding the concept of psychology of change.
Learning and Development Manager
Genpact
Gurgaon, Haryana
02.2024 - Current
- Designed and implemented evaluation methods to measure
training program effectiveness, gathered feedback, and
applied data-driven improvement. - Ensured compliance with industry standards and regulations
through timely delivery of mandatory training programs. - Collaborated with managers and HR to create individualized
development plans, aligning employee goals with
organizational objectives - Analyzed and reported training metrics, including
participation rates, performance improvements, and ROI, to
drive informed decision-making - Collaborated with management to establish performance
benchmarks, aligning training initiatives with company goals.
Education
MBA - Marketing
Indian Institute Of Planning And Management
DELHI Aug 2010 - Jul 2012
BBA - Business Administration
Ch. Charan Singh University
Uttar Pradesh Aug 2007 - Jun 2010
Skills
Business Development
Additional Information
- First Position in All India Sanskrit Examination.
- Second Position in Inter-School Cricket
- Participated in the Cancer Awareness under the aegis of Nationwide Cancer Control Program
- Participated in SOS Children’s Villages of India.
Software
Microsoft Office
Interests
Listening to Music
Meeting new people
Cooking
Accomplishments
I hereby declare that all the information’s provided above are true and the reference will be furnished upon request.
Timeline
Learning and Development Manager
Genpact
02.2024 - Current
Manager
NIIT
06.2019 - 01.2024
Assistant Manager
IL&FS Education & Technology Services Ltd
Location- Delhi/NCR
12.2017 - 05.2019
Education Specialist
XSEED EDUCATION PVT LTD
08.2016 - 12.2017
Assistant Manager
QUIKR INDIA PVT LTD
08.2014 - 08.2016
Assistant Manager
India Homes
05.2012 - 08.2014
PROJECT UNDERTAKEN
BHARAT HEAVY ELECTRICALS LIMITED
06.2011 - 08.2011
MBA - Marketing
Indian Institute Of Planning And Management
Aug 2010 - Jul 2012
BBA - Business Administration
Ch. Charan Singh University
Aug 2007 - Jun 2010
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