Chandresh Gupta

Results-oriented Salesforce Developer with 6+ years of experience designing, implementing, and optimizing custom solutions. Proven expertise in Apex, Lightning Web Components, Rest API, and seamless third-party integrations. Specialized in crafting and maintaining tailored workflows, triggers, and validations. Adept at troubleshooting and resolving intricate issues with precision.

• Designed, developed, tested, and deployed custom Salesforce solutions using Apex, Visualforce, and Lightning web components.
• Extensive experience in activities related to Saleforce.com Setup, Configuration, Customization and Data Migration.
• Having good knowledge on Creating Roles, Profiles, Page Layouts, Workflow Rules, Process builder and Approval Process.
• Having good knowledge in Data Migration from Traditional Applications to Salesforce.com using Apex Data Loader.
• Having experience on Rest API Integration.
• Provided ongoing support and maintenance for existing Salesforce applications.
• Good exposure to development with Apex, Visualforce, Lightning Web Component, HTML and CSS.
• Participated in project team meetings and communicate effectively with Peers, Architects, Business Analysts, Project Managers, Quality Control, and across other technology team boundaries, reporting project status as required.
• Strong Communication and Understanding skills to work efficiently with clients.
• Successfully handled projects ensuring timely delivery and support to the client.
• Involved in requirement understand meeting with the Team.
• Collaborated with business analysts to gather and document business requirements.
• Trained end-users on Salesforce functionality and provided technical support.
• Mentored junior team members on technical best practices.
• Created custom reports and dashboards to provide business insights and analytics.
• Provided technical support and assistance to other developers in the team, including code reviews and troubleshooting, improving overall team productivity.
• Worked on upskilling in areas such as Salesforce Lightning, Apex, Integration and SOQL to further develop technical expertise.
• Provided training and mentorship to junior team members on Apex and Lightning Web Components (LWC).
• Developed and delivered training materials, including presentations, and code samples, that effectively communicated best practices and practical scenarios for developing on the Salesforce platform.

1. GoTo In House CRM (June-21 to till now)

Description: Currently engaged with GoTo In House as a Salesforce Developer since June 2021, actively contributing to the enhancement and continual development of their legacy Salesforce CRM. Instrumental in managing extensive data sets to support sales growth. Responsible for incorporating annual strategies, ensuring seamless integration with third-party applications (Impartner, Conga, Conga CLM, BOSS, Sterling), and optimizing Salesforce modules such as Sales, Service, and Community. Methodically executing tasks through Impact Analysis, Design and Solutioning, implementation, testing, and deployment processes to meet business requirements effectively.

2.Capita JETS -UK (Oct-20- Feb-21)

Description: Proposing the implementation of a streamlined and user-friendly Salesforce CRM tailored to meet the diverse needs of Capita JETS, a prominent organization dedicated to providing job support to citizens in the UK. Focused on simplicity and comprehensiveness, the CRM is designed to empower users with the ability to execute various actions seamlessly. The application is constructed on Salesforce Service and Community Cloud, leveraging advanced functionalities to enhance user experience. Additionally, a robust Data Uploading process has been developed utilizing Windows batch scripts, ensuring efficient and reliable data management within the system.

3. WNS Global (Sales Module) (Nov-19-Sept-20)

Description: Proposing the implementation of a user-friendly and comprehensive Salesforce CRM solution to optimize operational efficiency, WNS aims to transition from the current Oracle on Demand CRM. This initiative, targeting approximately 200+ global users, reflects a strategic move towards a more agile platform. The proposed Salesforce CRM not only provides simplicity and ease of use but also addresses scalability concerns, offering a unified interface for data access. Furthermore, the plan includes the retirement of custom-built point solutions (TRIGGER and PACMAN) in favor of Salesforce, ensuring scalability, centralized data management, ease of maintenance, and seamless integration with diverse applications such as SQL Server, Oracle eBS, SSO (AD), LinkedIn, Outlook, and the proprietary In-house Application PACman. This strategic shift is poised to enhance operational efficiency and facilitate a cohesive, integrated environment.

• Designed, developed, tested, and deployed custom Salesforce solutions using Apex, Visualforce, and Lightning web components.
• Extensive experience in activities related to Saleforce.com Setup, Configuration, Customization and Data Migration.
• Having good knowledge on Creating Roles, Profiles, Page Layouts, Workflow Rules, Process builder and Approval Process.
• Having good knowledge in Data Migration from Traditional Applications to Salesforce.com using Apex Data Loader.
• Having experience on Rest API Integration.
• Provided ongoing support and maintenance for existing Salesforce applications.
• Good exposure to development with Apex, Visualforce, Lightning Web Component, HTML and CSS.
• Participated in project team meetings and communicate effectively with Peers, Architects, Business Analysts, Project Managers, Quality Control, and across other technology team boundaries, reporting project status as required.
• Strong Communication and Understanding skills to work efficiently with clients.
• Successfully handled projects ensuring timely delivery and support to the client.
• Involved in requirement understand meeting with the Team.
• Collaborated with business analysts to gather and document business requirements.
• Trained end-users on Salesforce functionality and provided technical support.
• Mentored junior team members on technical best practices.
• Created custom reports and dashboards to provide business insights and analytics.
• Provided technical support and assistance to other developers in the team, including code reviews and troubleshooting, improving overall team productivity.
• Worked on upskilling in areas such as Salesforce Lightning, Apex, Integration and SOQL to further develop technical expertise.
• Provided training and mentorship to junior team members on Apex and Lightning Web Components (LWC).
• Developed and delivered training materials, including presentations, and code samples, that effectively communicated best practices and practical scenarios for developing on the Salesforce platform.

1. GoTo In House CRM (June-21 to till now)

Description: Currently engaged with GoTo In House as a Salesforce Developer since June 2021, actively contributing to the enhancement and continual development of their legacy Salesforce CRM. Instrumental in managing extensive data sets to support sales growth. Responsible for incorporating annual strategies, ensuring seamless integration with third-party applications (Impartner, Conga, Conga CLM, BOSS, Sterling), and optimizing Salesforce modules such as Sales, Service, and Community. Methodically executing tasks through Impact Analysis, Design and Solutioning, implementation, testing, and deployment processes to meet business requirements effectively.

2.Capita JETS -UK (Oct-20- Feb-21)

Description: Proposing the implementation of a streamlined and user-friendly Salesforce CRM tailored to meet the diverse needs of Capita JETS, a prominent organization dedicated to providing job support to citizens in the UK. Focused on simplicity and comprehensiveness, the CRM is designed to empower users with the ability to execute various actions seamlessly. The application is constructed on Salesforce Service and Community Cloud, leveraging advanced functionalities to enhance user experience. Additionally, a robust Data Uploading process has been developed utilizing Windows batch scripts, ensuring efficient and reliable data management within the system.

3. WNS Global (Sales Module) (Nov-19-Sept-20)

Description: Proposing the implementation of a user-friendly and comprehensive Salesforce CRM solution to optimize operational efficiency, WNS aims to transition from the current Oracle on Demand CRM. This initiative, targeting approximately 200+ global users, reflects a strategic move towards a more agile platform. The proposed Salesforce CRM not only provides simplicity and ease of use but also addresses scalability concerns, offering a unified interface for data access. Furthermore, the plan includes the retirement of custom-built point solutions (TRIGGER and PACMAN) in favor of Salesforce, ensuring scalability, centralized data management, ease of maintenance, and seamless integration with diverse applications such as SQL Server, Oracle eBS, SSO (AD), LinkedIn, Outlook, and the proprietary In-house Application PACman. This strategic shift is poised to enhance operational efficiency and facilitate a cohesive, integrated environment.