CHANDRESH TIWARI
Mumbai
Summary
Dynamic professional with a proven track record in client support and operations management. Experienced in handling technical queries and driving process improvements in trading platforms. Adept at stakeholder management and delivering actionable insights through data analysis.
Overview
15
15
years of professional experience
Work History
CS (CONNECTIVITY SUPPORT)
Reliance Jio Ltd.
Mumbai
04.2018 - Current
- Acted as primary contact for client queries, managing issues from receipt to resolution.
- Led support operations, ensuring compliance with service level agreements.
- Analyzed client feedback and performance metrics to drive improvements.
Territory Manager
Aircel Ltd.
04.2016 - 04.2017
- Managed team and operations, achieving revenue targets through effective client engagement.
- Coordinated with distributors to streamline workflows and enhance service delivery.
- Implemented action plans to capture market share and optimize operational efficiency.
ATM (Asst Territory Manager)
Aircel Ltd.
02.2015 - 03.2016
- Supervised team operations, achieving targets through effective management and client support.
- Handled distributor relations and market analysis to drive sales performance.
- Executed marketing strategies and branding initiatives to enhance product visibility.
FOS
Aircel Ltd.
01.2012 - 01.2015
- Retail channel management and well alignment with company policies and schemes from time to time.
- Responsible for new outlet addition month on month as per norms decided by the company.
- Action plans for capturing market share from competition like Vodafone, airtel, quality gross, soga and Havemore etc.
- Beat planning for optimization of journey cycle working and providing best services for retailers, customers etc.
- Achieved 120+ % of the targets in March2012 to Nov2013 and become No. 1 FOS in Mumbai circle in all parameters Then company has promoted to next level as a Asst Territory Manager.
- Follow formats/reports provided by the company.
D.S.E.(Distributer Sales Executive)
Videocon mobile services
02.2011 - 12.2011
- To meet sales target. Every month achive my tareget then company has promoted to next level as a Key Retail sales excutive.
- Maintaining the customer relationship.
- Convincing customers for our product and collecting their documents.
Education
b. Com. - Commerce
Raj sree shahu college
01.2014
Intermediate - Commerce
Raj sree sambha ji college
01.2010
High school - Science, Math, Social Study, Sanskrit, English, Hindi
kher nager school
01.2007
Skills
- Client support management
- Data analysis and reporting
- Process improvement
- Trading platform operations
- Stakeholder management
Personal Information
Date of Birth: 12/08/91
Extracurricular Activities
Member of college Cricket team.
Hobbies and Interests
- Playing Cricket
- Working on Internet and searching for new software.
- Interacting with people.
Languages
- Hindi
- English
- Hindi
Job Skills
- Able to lead teams and discuss product details, conduct presentations & demonstrations.
- Customer contract negotiation and deal structuring experience.
- Presentation, negotiation skills, sales.
- Good Complimentary technical and commercial aptitude.
- Willing to work hard.
- Process oriented.
- Team player.
Timeline
CS (CONNECTIVITY SUPPORT)
Reliance Jio Ltd.
04.2018 - Current
Territory Manager
Aircel Ltd.
04.2016 - 04.2017
ATM (Asst Territory Manager)
Aircel Ltd.
02.2015 - 03.2016
FOS
Aircel Ltd.
01.2012 - 01.2015
D.S.E.(Distributer Sales Executive)
Videocon mobile services
02.2011 - 12.2011
b. Com. - Commerce
Raj sree shahu college
Intermediate - Commerce
Raj sree sambha ji college
High school - Science, Math, Social Study, Sanskrit, English, Hindi
kher nager school