CHANDRIKA ANGADI
Bengaluru
Summary
Healthcare Professional with over 7 years of diverse experience across healthcare industry, including clinical practice, healthcare operations, product management, and leadership. Led implementation of Dhamani Health Insurance Platform in Oman, deploying SaaS solution across 25 healthcare facilities while collaborating with insurance companies and Ministry of Health to enhance patient health record management. Gained expertise in data analysis through upskilling in SQL, Tableau, and Python, focusing on leveraging technology to improve healthcare delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Operations Manager
KAREXPERT TECHNOLOGIES PVT LTD
01.2022 - Current
- Delivered products to clients on schedule.
- Facilitated implementation and rollout of Dhamani and SAAS integration projects with Ministry of Health Oman as business analyst.
- Coordinated with multiple insurance companies for testing and ensuring smooth operation of SAAS health insurance platform.
- Engineered customer solutions to address specific needs.
- Interacted with customers to identify and clarify their needs.
- Implemented systems and processes for efficient operations.
- Understanding client requirements and creating BRDs.
- Providing suitable solutions to client issues.
Project intern
NORWAY INDIA PARTNERSHIP INITIATIVE (NIPI)
11.2021 - 12.2021
- District level data analysis on implementation status of Home based care of young children in the state of Bihar.
V-Inspire Public health Intern
FOUNDATION OF HEALTHCARE TECHNOLOGIES SOCIETY
07.2021 - 07.2021
- COVID FAQs update.
- Research, data analysis, policy planning, public health research etc.
Observership under centre head
DR.AGARWAL'S EYE HOSPITAL
03.2021 - 03.2021
- - management related work of Yelahanka branch.
- - Business development.
- - NABH standards maintained.
- - OPD scheduling, EMR and HIS systems challenges.
Specialist Physiotherapy
MOTHERHOOD HOSPITALS
08.2019 - 02.2020
- OPD & IPD rounds, Conducting Lamaze childbirth education classes, marketing activities like ergonomic talks at corporate companies, camps at MNCs.
- Enhanced hospital operations and quality by participating in internal NABH audits.
Lecturer
KTG COLLEGE OF PHYSIOTHERAPY
08.2018 - 03.2019
- Conducting classes for physiotherapy students, university exam invigilation.
- Academic office work.
Clinical physiotherapist
NIGHTINGALES HOME HEALTH SPECIALISTS
04.2015 - 06.2018
- Home care and clinical physiotherapist for 2 years and worked as outsourced physiotherapist for same organization at motherhood hospital for 1.5 years.
- Conducted over 2000 home visits to provide personalized physiotherapy care.
- Received the star performer award of the year in 2017 in the physiotherapy category.
- Managed clinical data and prepared monthly management information system reports to support decision-making.
- Updation of EMR and conducting audits.
- Conducted childbirth education classes for over 500 couples, enhancing their preparedness for parenthood.
- Corporate activities and talks at MNCs like Yahoo, JP Morgan etc.
Education
Healthcare management, PGDM -
IIHMR UNIVERSITY
BANGALORENeurological Physiotherapy, MPT -
RGUHS
BANGALOREPhysiotherapy, Bachelor of Physiotherapy -
KLE UNIVERSITY'S INSTITUTE OF PHYSIOTHERAPY
BELGAUM12th, Pre University College -
BEL COMPOSITE PRE UNIVERSITY COLLEGE
BANGALORE10TH, SSLC -
CLUNY CONVENT HIGH SCHOOL
BANGALORESkills
- Project Coordination
- Data Analysis
- SQL analytics
- TABLEAU
- Process Automation
- Microsoft Excel
- MS PowerPoint
- Microsoft Word
Awards
- Best Physio award
- Blog writing, Won 1st place in blog writing on work health day conducted by IIHMR Bangalore
- Key Contributor Award, For my contribution at the projects and managing operations of over 200 clientele
Projects
- Best Physio award
- Blog writing, Won 1st place in blog writing on work health day conducted by IIHMR Bangalore
- Key Contributor Award, For my contribution at the projects and managing operations of over 200 clientele
References
- Dr. Sunny Kichloo, Business Head - PAN India Motherhood Hospitals, Motherhood Hospitals, 9845218890
- Dr. Kirti Udayai, Associate Professor, IIHMR Bangalore, 9971389941
- Gaurav Kumar, State Lead, NIPI, 7631696544
Timeline
Customer Operations Manager
KAREXPERT TECHNOLOGIES PVT LTD
01.2022 - Current
Project intern
NORWAY INDIA PARTNERSHIP INITIATIVE (NIPI)
11.2021 - 12.2021
V-Inspire Public health Intern
FOUNDATION OF HEALTHCARE TECHNOLOGIES SOCIETY
07.2021 - 07.2021
Observership under centre head
DR.AGARWAL'S EYE HOSPITAL
03.2021 - 03.2021
Specialist Physiotherapy
MOTHERHOOD HOSPITALS
08.2019 - 02.2020
Lecturer
KTG COLLEGE OF PHYSIOTHERAPY
08.2018 - 03.2019
Clinical physiotherapist
NIGHTINGALES HOME HEALTH SPECIALISTS
04.2015 - 06.2018
10TH, SSLC -
CLUNY CONVENT HIGH SCHOOL
12th, Pre University College -
BEL COMPOSITE PRE UNIVERSITY COLLEGE
Physiotherapy, Bachelor of Physiotherapy -
KLE UNIVERSITY'S INSTITUTE OF PHYSIOTHERAPY
Neurological Physiotherapy, MPT -
RGUHS
Healthcare management, PGDM -
IIHMR UNIVERSITY