Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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CHANDRIMA DASGUPTA

DEPUTY MANAGER
New Delhi

Summary

Proactive manager with proven leadership capabilities, strategic planning skills, and problem-solving acumen. Skilled in assisting senior managers in meeting demanding targets by motivating staff and coordinating resources effectively. Methodical and well-organized in optimizing coverage to meet operational requirements. Seeking a challenging career within a progressive organization to enhance knowledge and leverage skills, strengths, and eagerness to learn in contributing to the achievement of organizational goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Deputy Manager CRM

M3M India Private Limited
01.2023 - Current
  • As a part of my job I work on extensive customer engagement, relationship building with channel partner firms and aim at amplifying the brand visibility, Heading a team of CRM professionals.
  • Effective and timely communication with company investors (firms and HNIs) on Daily basis.
  • Ensuring end to end closures of customer queries done by RM’s.
  • Preparing and data collation for customers queries and analysis of customer concerns.
  • Checking RM’s performance and maintaining data.
  • Identified customer needs and requirements by pro-actively conducting daily briefings and weekly team meetings with all departments.
  • Ensured to form new relationships, gaining customers through referral sales from existing clients and working closely with them to offer helpful services, offers and advice.
  • As a counterpart, manage the customer lounge and ensure the smooth operation of the entire area.
  • Staying informed and updated on the real Estate Industry.
  • Managing Capital Walk project of Dwarka Expressway.
  • Making strategies and various report for the management.
  • Enhancing customer retention through proactive service strategies and maintaining high standards of customer satisfaction.
  • Address grievances and implement effective resolutions.
  • Developing strategic plans and preparing detailed reports for management decision-making.
  • Handling Revenue Targets and Implementing collection strategy.
  • Improvement of TAT and related end to end processes from allotment to disbursement e.g., BBA Registration, TPA/NOC, etc.
  • Knowledge of all the software, which are useful in Real Estate like Farvision, Sales Force Portal.

Customer Service Associate

Accenture Solutions Private Limited
05.2022 - 12.2022
  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, chat or by email.
  • Maintain an updated knowledge of the organization's products, services, and customer service policies.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
  • Participate in training opportunities provided by the organization or by outside entities.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Maintaining confidentiality of information.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Take the extra mile to engage customers.
  • Route and direct customer requests to appropriate personnel.
  • Process and track customer claims to ensure claims are resolved timely.

SENIOR REPRESENTATIVE AND ADVISOR

Concentrix
09.2021 - 05.2022
  • Provided correct information in regards to traveling internationally with Sprint devices.
  • Resolved the customers issue via chat and email.
  • Provided accurate information about roaming rates, rental rates, and roaming coverage.
  • Provided details notes about changes/inquires on customers account.
  • Identified and resolved the customers Issue, Knowledgeable of PC/Programs, 10 weeks of Intensive training.
  • Responsible for all customer related inquiries, including but not limited to tech support, programming, troubleshooting, and billing.
  • Maintained a great rapport with customers to maintain business and support the company.
  • Customer service data entry troubleshooting.
  • Use of my skills in micromanagement in a windows based system with multiple programs while gathering a fast working expertise of new tools in that.
  • Large emphasis was placed on solving issues on a technical standpoint through determinations of hardware or software issues, and using experience to.
  • Customer retention working with high risk customers by performing all aspects of customer service, providing solutions right in the chat or email, advising the best alternatives suitable as per the customer’s need and requirements.
  • Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices.
  • Helping customers to close lease and contract agreements and helping them with the refund or the credit process.

CUSTOMER SERVICES EXECUTIVE

INTERGLOBE AVIATION LIMITED
04.2018 - 09.2021
  • To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
  • Assist customers through all procedures related to arrivals and departures in all the following activities.
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customers queries and solving problems over the telephone and Email.
  • Attend the pre-flights and post flight briefings. Setting up of check in counters.
  • Maintain high quality of check in procedure.
  • To assist customers with special requests.
  • To assist customers with mishandled/damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.
  • Filing of all necessary flight papers.
  • Any other responsibility assigned by the management from time to time.

LOYALTY SALES CONSULTANT

ACCOR PLUS
01.2017 - 04.2017
  • Performed the task of reservation, bookings and assisting by resolving the complaints and problems faced by the customers.
  • Acquired personal leads to complement sales callings.
  • Performed lead generation calls.
  • Used various lead generation sources provided to generate phone sales.
  • Obtained referrals as a part of each sales call.
  • Updating renewal member information on renewal sales form.
  • Maintained renewal statistics for every renewal call.

Intern

INDIA FLY SAFE AVIATION LTD
06.2016 - 08.2016
  • Completed paperless records of charter invoices and their Annexures, Credit and Debit notes and Agreements.
  • Maintained records and completed the task of reconciling the statements of two book entries of companies and bring to notice the fallacies, if any.
  • Got a hand-on-experience with all the Accounting formulas in MS Excel while calculating prepaid expenses, entering invoice details and preparing various kinds of excel sheets and tables.
  • Completed the project on interior designing and handling of finances and reallocation of money for the purpose of gaining practical knowledge concerning the outer world.

Education

MBA -

Amity University Noida
01.2024 - 01.2026

B.COM (HONS) - undefined

FAIRFIELD INSTITUTE OF MANAGEMENT AND TECHNOLOGY
01.2014 - 01.2017

CLASS 12 - undefined

GOLDEN JUBILEE INSTITUTE, SUBROTO PARK

CLASS 10 - undefined

GOLDEN JUBILEE INSTITUTE, SUBROTO PARK

Skills

MS Office applications

Personal Information

  • Father's Name: Mr. DEBOJYOTI DASGUPTA
  • Date of Birth: 08/29/96
  • LANGUAGE-PROFICIENCY: ENGLISH, HINDI, BENGALI
  • Nationality: INDIAN


Timeline

MBA -

Amity University Noida
01.2024 - 01.2026

Deputy Manager CRM

M3M India Private Limited
01.2023 - Current

Customer Service Associate

Accenture Solutions Private Limited
05.2022 - 12.2022

SENIOR REPRESENTATIVE AND ADVISOR

Concentrix
09.2021 - 05.2022

CUSTOMER SERVICES EXECUTIVE

INTERGLOBE AVIATION LIMITED
04.2018 - 09.2021

LOYALTY SALES CONSULTANT

ACCOR PLUS
01.2017 - 04.2017

Intern

INDIA FLY SAFE AVIATION LTD
06.2016 - 08.2016

B.COM (HONS) - undefined

FAIRFIELD INSTITUTE OF MANAGEMENT AND TECHNOLOGY
01.2014 - 01.2017

CLASS 12 - undefined

GOLDEN JUBILEE INSTITUTE, SUBROTO PARK

CLASS 10 - undefined

GOLDEN JUBILEE INSTITUTE, SUBROTO PARK

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