Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Work Availability
Work Preference
Timeline
AdministrativeAssistant
Chandru J

Chandru J

Pollachi

Summary

  • Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities.
  • Excellent in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
  • Working as a Analyst with around 5 years of experience in all phases of Technical Support.
  • Hands-on experience with Microsoft word /MS Excel for documentation and data handling.
  • Good communication skills for understanding requirements from US clients and preparing requirement documents.
  • Professional Knowledge on Basics of Linux, AWS and DevOps (Pursuing Academically)

Overview

5
5
years of professional experience

Work History

Analyst

Aspire Systems
Chennai
10.2022 - Current
  • Experience in using Solving basic user issue, escalating the unresolved issues to the next level and providing the issue status to the business unit resolution. Interacted with onsite coordinator/clients for requirement gathering and effective analysis.
  • Casey's Retail Company (doing business as Casey's) is a chain of convenience stores in the Midwestern and Southern United States.They Provide Fuel,Food and Beverage Services at their own Gas station.
  • Providing app support for Client’s In-House Applications,Experience in using Solving basic user issue, escalating the unresolved issues to the next level and providing the issue status to the business unit until resolution. Interacted with onsite coordinator/clients for requirement gathering and effective analysis.
  • Managed Client’s fuel systems - both device and software level,Collaborated with cross-functional teams to address complex technical issues for US clients, ensuring seamless coordination and resolution.

Support Analyst

Tata Consultancy Services
Chennai
12.2019 - 10.2022
  • 3 Years of Progressive and Dynamic experience in Operations Associate . Hands on experience working in an IPAM Intelligent Product and ASSET Management Unit Experience in using Solving basic user issue, escalating the unresolved issues to the next level and providing the issue status to the business unit until resolution. Interacted with onsite coordinator/clients for requirement gathering and effective analysis.
  • Telstra is one of the telecommunication service provider in Australia, which builds and operates telecommunication networks and providing voice, mobile, data access, pay television and other products and services. Maintaining consumer and business customer who converting from
    Copper technology to NBN technology.

Education

Bachelor of Science - Computer Science

Nehru Arts And Science College
Coimbatore, TN
05-2019

Skills

  • Incident Management
  • Audit Support
  • Report Preparation
  • Issue Identification
  • Incident Reporting
  • Risk Analysis

Languages

Tamil
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2

Affiliations

  • Employee of the month
  • Expanding the Skills and Communication
  • Network Building
  • Public Speaking
  • Freelancer Softskill Trainer

Accomplishments

  • Best Employee of the Month
  • Exceeding expectations of Clients
  • SLA compliance of AHT and TAT

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementCompany CultureWork-life balanceTeam Building / Company RetreatsPersonal development programs

Timeline

Analyst

Aspire Systems
10.2022 - Current

Support Analyst

Tata Consultancy Services
12.2019 - 10.2022

Bachelor of Science - Computer Science

Nehru Arts And Science College

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Chandru J