Chandru M

• Company Overview: Zepto

Warehouse & Manpower Planning – 2.5 Lakh Sq. Ft. Facility

• Planned and managed daily warehouse operations across a 2.5 lakh sq. ft. facility, ensuring space utilization aligned with operational demand.
• Conducted manpower planning and shift scheduling based on order volume, peak hours, and task complexity to optimize productivity.
• Performed manpower calculations to ensure adequate staffing levels for each function (receiving, picking, packing, dispatch, etc.).
• Assessed infrastructure availability including docks, MHEs, racking, and staging areas to support seamless daily operations.
• Managed operational costing related to manpower, MHE usage, and facility utilities, aligning with budget and business goals.
• Collaborated with HR and operations teams to allocate resources efficiently and control overtime costs.

Receiving Operations – FMCG, Café SKUs, Consumables & Packaging Materials

• Managed the receiving process for 14.8K to 15K SKUs across FMCG, café items, consumables, and packaging materials.
• Inspected and verified incoming shipments to ensure compliance with purchase orders, quality standards, and quantity accuracy.
• Coordinated with vendors and suppliers to resolve discrepancies in deliveries and streamline inbound processes.
• Maintained accurate records of received goods in the Warehouse Management System (WMS) for real-time inventory updates.
• Ensured proper storage of FMCG and consumable products according to regulatory guidelines to maintain quality and safety.
• Managed the receiving of packaging materials, ensuring they were promptly stored and available for production needs.

Putaway Operations – FMCG, Café SKUs, Consumables & Packaging Materials

• Managed the allocation of storage locations based on product category, volume, and turnover to optimize space and improve accessibility.
• Ensured proper labeling and barcoding of all products during the putaway process for seamless tracking and inventory control.
• Utilized Warehouse Management System (WMS) to update inventory records and verify product placement in real-time.
• Followed FIFO (First-In, First-Out) and LIFO (Last-In, First-Out) practices to ensure efficient product rotation, particularly for perishable FMCG and consumable items.
• Coordinated with the receiving team to address any discrepancies between received and putaway quantities.
• Maintained product integrity by ensuring proper storage conditions for temperature-sensitive FMCG and café items.
• Conducted regular putaway audits to ensure compliance with warehouse layout and storage best practices.

Inventory Warehouse Operations – FMCG, Café SKUs 14.8K to 15K, Consumables & Packaging Materials

• Monitored stock levels across various product categories to ensure optimal inventory availability while minimizing excess stock or stockouts.
• Conducted regular cycle counts and full inventory audits, achieving high inventory accuracy with minimal discrepancies.
• Utilized Warehouse Management System (WMS) to update and track inventory in real-time, improving stock visibility and reducing errors.
• Implemented FIFO (First-In, First-Out) inventory practices for perishable FMCG and consumable products to ensure product rotation and reduce waste.
• Coordinated with the procurement team to manage SKU replenishment based on demand forecasts and inventory turnover rates.
• Organized inventory by product type, ensuring clear labeling and easy access for order picking and shipment.
• Managed the categorization and classification of inventory to streamline picking processes and reduce operational inefficiencies.
• Addressed inventory discrepancies by conducting root cause analysis and implementing corrective actions, reducing shrinkage.
• Collaborated with cross-functional teams to ensure timely inventory replenishment and order fulfillment.

Forward Operations – FMCG & Café SKUs – 14.8K to 15K SKUs

FMCG Operations (180 stores across 8 cities)

• Coordinated with warehouses in each city to ensure timely order fulfillment and efficient product distribution.
• Optimized stock levels for each FMCG category based on regional demand and sales forecasts, ensuring stores received adequate supply without overstocking.
• Supervised the picking, packing, and sorting processes to ensure FMCG products were prepared and dispatched on time to meet store requirements.
• Ensured compliance with FIFO (First-In, First-Out) for FMCG products, especially for perishable items, to reduce waste and spoilage.
• Collaborated with logistics teams to plan and schedule deliveries based on geographical distribution and city-specific demand.
• Managed dispatch operations across multiple cities, ensuring efficient and timely transportation with minimized lead time.
• Monitored and tracked deliveries to ensure that all FMCG products arrived at the correct stores in optimal condition and on schedule.

Café Operations (140 stores across 5 cities)

• Handled forward operations for Café SKUs, ensuring smooth supply to 140 stores in 5 cities: Bangalore, Hubli, Mysore, Kochi, and Davengare.
• Coordinated with each city’s warehouse to plan order fulfillment and dispatch based on specific store needs and inventory levels.
• Managed the picking and packing of Café products to ensure accurate and on-time delivery, minimizing delays and stockouts.
• Ensured proper storage and handling of Café SKUs, including sensitive products, in compliance with quality standards.
• Collaborated closely with transportation teams to plan optimal routes and delivery schedules for Café stores, reducing transit times and costs.
• Utilized Warehouse Management System (WMS) to track stock movement, dispatching, and updating order statuses in real-time.
• Managed end-to-end order processing for Café stores, ensuring 100% on-time delivery and accurate stock replenishment.

Dispatch Operations – FMCG & Café SKUs, Consumables & Packaging Materials

• Coordinated dispatch operations for FMCG and Café SKUs, consumables, and packaging materials, ensuring smooth and efficient movement from warehouse to stores.

• Coordinated the picking, packing, and shipping of FMCG products, ensuring timely and accurate order fulfillment for all stores.
• Generated and ensured the accuracy of inter-city and inter-state documentation, including tax invoices, manifest documents, and gate passes, to comply with transport and regulatory requirements.
• Supervised inter-city and inter-state dispatches, ensuring that all shipments were properly documented and dispatched according to route planning and city-specific delivery schedules.
• Collaborated with logistics teams to optimize dispatch routes and reduce delivery lead time across multiple cities, improving operational efficiency.
• Monitored inventory levels at each FMCG store to ensure that products were replenished in a timely manner, maintaining stock availability without overstocking.
• Managed the flow of FMCG products between warehouses and stores, ensuring seamless dispatch operations and reducing delays in stock deliveries.
• Ensured compliance with tax regulations and documentation requirements for inter-state shipments, including handling border crossings and customs documentation when necessary.
• Managed the dispatch of consumables and packaging materials alongside FMCG products to support production and store operations.

Warehouse Return Operations – Inward, Putaway, Secondary Sale, and Liquidation

1. Inward (Receiving Returned Goods)

• Coordinated with logistics to ensure the safe and on-time arrival of returned items to the warehouse.
• Inspected returned goods upon arrival for quality, damage, or expiry, and categorized them appropriately (e.g., sellable, damaged, expired).
• Verified the return documentation (e.g., return invoices, manifest documents, gate passes) to ensure that all returns matched the original shipment records.
• Recorded all returned items in the Warehouse Management System (WMS) for accurate stock updates and to facilitate the next steps in processing.
• Worked with cross-functional teams (e.g., logistics, procurement) to resolve any discrepancies in returned quantities or conditions.

2. Putaway (Storage of Returned Goods)

• Oversaw the putaway process of returned goods, ensuring they were stored in appropriate locations based on their condition (e.g., sellable items in prime locations, unsellable items in a designated area).
• Ensured proper handling and storage of returned items, especially perishable goods, to maintain product integrity and prevent further damage.
• Utilized WMS to update the storage location of returned goods and track the movement of items within the warehouse.
• Managed space optimization in the warehouse, ensuring efficient use of storage areas while maintaining easy access for processing returned goods.
• Collaborated with the inventory team to update stock levels based on returns and ensure accurate stock counts.

3. Secondary Sale (Reprocessing for Resale)

• Managed the secondary sale process, where returned products were inspected, reconditioned, repackaged, and made available for resale.
• Identified sellable products from returned goods and processed them for resale, ensuring they met quality standards.
• Worked with the sales and marketing teams to determine the best strategy for selling returned items.
• Coordinated with quality control teams to ensure that products sold through secondary channels met regulatory standards and customer expectations.
• Updated WMS with the new location and status of returned products now available for resale, ensuring accurate tracking and reporting.
• Ensured timely processing and integration of secondary sale items into the inventory to meet customer demand.

4. Liquidation (Disposal or Recycling of Unsellable Goods)

• Managed the liquidation process for unsellable returned goods, ensuring compliance with environmental and regulatory standards.
• Coordinated the disposal, recycling, or donation of unsellable items such as expired products, damaged goods, or items not eligible for resale.
• Worked with third-party disposal or recycling vendors to ensure that the liquidation of products was handled in an environmentally responsible manner.
• Ensured the proper documentation for liquidation, including the creation of liquidation reports to track the disposition of unsellable goods.
• Conducted periodic audits of liquidation processes to ensure that all procedures were being followed and to minimize financial loss due to unsellable goods.
• Provided feedback to the procurement and inventory teams regarding high return rates and recurring issues to inform future purchasing decisions and reduce unnecessary returns.

Quality Assurance – Warehouse Assortment

• The Quality Assurance team in warehouse assortment ensures accurate categorization, inspection, and storage of 14.8K to 15K SKUs across various categories, maintaining product quality standards, optimizing space utilization, and ensuring compliance with operational and regulatory requirements.
• Assortment Accuracy & Quality Control
• Product Inspection during Assortment
• SKU Categorization & Segmentation
• Assortment Data Management
• Compliance with Standards
• Quality Control in Sorting & Picking
• Assortment Optimization
• Continuous Improvement & Process Refinement

• Company Overview: Blinkit

Receiving

• Coordinated daily receiving operations, ensuring timely and accurate unloading, inspection, and verification of incoming goods.
• Handled materials with care and followed SOPs to reduce damage and discrepancies during receiving.
• Accurately completed Goods Receipt Notes (GRNs) in the system within designated timelines to ensure real-time inventory updates.
• Matched delivery documents (PO, invoice, packing list) to ensure correct quantity and quality before GRN completion.
• Reduced delays in invoice processing by ensuring 100% timely GRN entries.
• Executed putaway of received materials promptly and accurately, ensuring correct bin/location assignment in the warehouse management system.
• Maintained FIFO/LIFO inventory practices as per product requirements during putaway to ensure inventory rotation and quality control.
• Communicated with vendors for delivery schedules, discrepancies, and product quality issues, improving inbound accuracy.
• Coordinated with procurement and quality teams to resolve delivery issues and non-conformance cases quickly.

Inventory

• Monitored and managed inventory levels to ensure optimal stock availability while minimizing excess and obsolete inventory.
• Performed regular cycle counts and full physical inventory audits, achieving inventory accuracy.
• Identified and resolved inventory discrepancies through root cause analysis and coordination with receiving and shipping teams.
• Updated inventory records using [Internal Tool], ensuring real-time data accuracy.
• Implemented FIFO/FEFO inventory practices to maintain product integrity and reduce waste.
• Collaborated with procurement and planning teams to forecast demand and plan replenishment schedules.
• Conducted bin-to-bin transfers and stock adjustments as per operational and audit requirements.
• Reduced stock variances and shrinkage by implementing tighter inventory control processes.
• Maintained accurate labeling and barcoding of all inventory items for quick identification and tracking.
• Generated inventory reports and dashboards for senior management to support decision-making.
• Managed inventory assortment of 7,900–8,000 SKUs in alignment with business requirements to ensure optimal stock availability.

Replenishment

• Performed inventory replenishment based on demand planning to fulfill order requirements efficiently and on time for pickable zone.

Customer Order processing

• Handled customer order processing in forward warehouse operations, ensuring accurate picking, packing, and timely dispatch.

Dispatch

• Planned and coordinated daily dispatch operations for a fleet of 50 vehicles servicing 80 dark stores.
• Ensured optimal vehicle allocation based on route, volume, and delivery timelines to maximize efficiency and minimize cost.
• Generated and verified essential dispatch documents including e-way bills, tax invoices, manifest documents, and gate passes.
• Collaborated with transport teams and warehouse staff to ensure timely vehicle loading and dispatch without delays.
• Maintained documentation compliance with regulatory requirements for smooth transit and audit readiness.

• Company Overview: Pickily (Uddan)
• Accountable for improvement and quality related issue for fulfillment & return center.
• Resolving external as well as internal customer escalations within given time.
• Define track & improve on key quality metrics like Miss-shipment, for Fulfillment center.
• Responsible for 5S, Kai zen and improvement projects.
• Route cause analysis (RCA) of defects and planning corrective and preventive actions against each defect.
• Quality assurance of on time resolution of customer escalations.
• Working closely with operational development team for smooth and error free process designing and development.
• Sharing new ideas and process gaps with operational team on weekly meet.
• Overall leadership and mentoring the team in terms of quality.
• MP planning for Monthly (Depending on the capacity).
• Leading the FMEA projects.
• Internal people operations audits.
• IT and admin asset audits Doorstep audits.
• Weekly and monthly audits planning & reports.
• Leading regional CAPA calls and Corrective actions and actionable.
• Employee performance evaluations.
• Inbound, Inventory & Outbound activities for dark store (4500 SKU's) .
• FIFO planning & Inventory activities, stock take (PSV), Bin/SKU audit, Unaccounted & Near Expiry stocks audits.
• Inventory Variance update (Weekly & monthly).
• Productivity tracking on daily basis.
• Vehicle planning and route allocations.
• LM rider management & Cash reconciliations.

• Accountable for improvement and quality related issue for fulfillment & return center
• Ensuring that best quality practices are shared across all departments and setting benchmark for the same
• Resolving external as well as internal customer escalations within given time
• Define track & improve on key quality metrics like Miss-shipment, for Fulfillment center
• Responsible for 5S, Kai zen and improvement projects
• Route cause analysis (RCA) of defects and planning corrective and preventive actions against each defect
• Quality assurance of on time resolution of customer escalations
• Working closely with operational development team for smooth and error free process designing and development
• Implementation of new packaging process for FnV
• Sharing new ideas and process gaps with operational team on weekly meet
• Overall leadership and mentoring the team in terms of quality
• MP planning for Monthly (Depending on the capacity)
• Leading the FMEA projects
• Internal people operations audits
• IT and admin asset audits Doorstep audits
• Weekly and monthly audits planning & reports
• Remote audits planning
• Leading regional CAPA calls and Corrective actions and actionable
• Employee performance evaluations
• Inbound, Inventory & Outbound activities for dark store
• FIFO planning & Inventory activities, stock take (PSV), Bin/SKU audit, Unaccounted & Near Expiry stocks audits
• Inventory Variance update (Weekly & monthly)
• Productivity tracking on daily basis
• Vehicle planning and route allocations
• LM rider management & Cash reconciliations

• Accountable for improvement and quality related issue for fulfillment & return center
• Ensuring that best quality practices are shared across all departments and setting benchmark for the same
• Resolving external as well as internal customer escalations within given time
• Define track & improve on key quality metrics like Miss-shipment, for Fulfillment center
• Responsible for 5S, Kai zen and improvement projects
• Route cause analysis (RCA) of defects and planning corrective and preventive actions against each defect
• Quality assurance of on time resolution of customer escalations
• Working closely with operational development team for smooth and error free process designing and development
• Implementation of new packaging process for FnV
• Sharing new ideas and process gaps with operational team on weekly meet
• Overall leadership and mentoring the team in terms of quality
• MP planning for Monthly (Depending on the capacity)
• Leading the FMEA projects
• Internal people operations audits
• IT and admin asset audits Doorstep audits
• Weekly and monthly audits planning & reports
• Remote audits planning
• Leading regional CAPA calls and Corrective actions and actionable
• Employee performance evaluations
• Inbound, Inventory & Outbound activities for dark store
• FIFO planning & Inventory activities, stock take (PSV), Bin/SKU audit, Unaccounted & Near Expiry stocks audits
• Inventory Variance update (Weekly & monthly)
• Productivity tracking on daily basis
• Vehicle planning and route allocations
• LM rider management & Cash reconciliations

• Accountable for improvement and quality related issue for fulfillment & return center
• Ensuring that best quality practices are shared across all departments and setting benchmark for the same
• Resolving external as well as internal customer escalations within given time
• Define track & improve on key quality metrics like Miss-shipment, for Fulfillment center
• Responsible for 5S, Kai zen and improvement projects
• Route cause analysis (RCA) of defects and planning corrective and preventive actions against each defect
• Quality assurance of on time resolution of customer escalations
• Working closely with operational development team for smooth and error free process designing and development
• Implementation of new packaging process for FnV
• Sharing new ideas and process gaps with operational team on weekly meet
• Overall leadership and mentoring the team in terms of quality
• MP planning for Monthly (Depending on the capacity)
• Leading the FMEA projects
• Internal people operations audits
• IT and admin asset audits Doorstep audits
• Weekly and monthly audits planning & reports
• Remote audits planning
• Leading regional CAPA calls and Corrective actions and actionable
• Employee performance evaluations
• Inbound, Inventory & Outbound activities for dark store
• FIFO planning & Inventory activities, stock take (PSV), Bin/SKU audit, Unaccounted & Near Expiry stocks audits
• Inventory Variance update (Weekly & monthly)
• Productivity tracking on daily basis
• Vehicle planning and route allocations
• LM rider management & Cash reconciliations