Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chandru R

Chandru R

Intraday Coordinator
Bengaluru,KA

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Operations and Reporting tasks. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work History

Duty Manager

Concentrix
Bengaluru, KA
06.2018 - Current
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Set goals for department and supported employees in meeting expectations.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.

Operations Associate

Concentrix
Bengaluru, KA
12.2015 - 05.2018
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Monitored systems in operation and quickly troubleshot errors.

Education

High School Diploma -

Sriramapuran Government College
Bengaluru
03.2010 - 03.2012

High School -

Eshwari English High School
Bengaluru
03.2000 - 03.2010

Skills

    Process and Procedure development

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Timeline

Duty Manager

Concentrix
06.2018 - Current

Operations Associate

Concentrix
12.2015 - 05.2018

High School Diploma -

Sriramapuran Government College
03.2010 - 03.2012

High School -

Eshwari English High School
03.2000 - 03.2010
Chandru RIntraday Coordinator