Chandru R
Intraday Coordinator
Bengaluru,KA
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Operations and Reporting tasks. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Duty Manager
Concentrix
Bengaluru, KA
2018.06 - Current
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Set goals for department and supported employees in meeting expectations.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
Operations Associate
Concentrix
Bengaluru, KA
2015.12 - 2018.05
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Monitored systems in operation and quickly troubleshot errors.
Education
High School Diploma -
Sriramapuran Government College
Bengaluru 2010.03 - 2012.03
High School -
Eshwari English High School
Bengaluru 2000.03 - 2010.03
Skills
Process and Procedure development
Operations management
Windows, Office & M365
Scheduling, Forecasting & Planning
Microsoft Excel
Timeline
Duty Manager
Concentrix
2018.06 - Current
Operations Associate
Concentrix
2015.12 - 2018.05
High School Diploma -
Sriramapuran Government College
2010.03 - 2012.03
High School -
Eshwari English High School
2000.03 - 2010.03