Chandu Dyavanapelli
Sircilla
Summary
Proven Application Support Specialist with a track record at RBL Bank Ltd, where I spearheaded a major Jocata STAR upgrade and slashed issue resolution times by 20%. Expert in Java development and renowned for exceptional technical support, I excel in enhancing system efficiency and stakeholder satisfaction through innovative solutions and collaborative problem-solving.
Overview
2
2
years of professional experience
Work History
Application Support Specialist
RBL Bank Ltd
Remote
01.2023 - 12.2024
- Technical Support: Delivered end-to-end support for Jocata STAR (anti-money laundering and compliance) and Ramp applications, ensuring smooth functionality and resolution of user-reported issues within defined SLAs.
- System Monitoring: Regularly monitored application performance, identified bottlenecks, and implemented optimizations to enhance system reliability and efficiency.
- Incident Management: Acted as the first point of contact for troubleshooting technical issues, diagnosing root causes, and coordinating with technical teams to deploy fixes or patches.
- User Training: Conducted training sessions and created user manuals to guide bank employees on application functionalities, compliance workflows, and best practices.
- Collaboration: Liaised with product teams, developers, and third-party vendors to test and roll out system updates, feature enhancements, and security patches.
- Data Analysis and Reporting: Assisted compliance teams in generating and analyzing reports for suspicious activity monitoring (SAM) and regulatory submissions, leveraging the applications' reporting tools.
- Audit Support: Ensured the integrity of compliance-related data in applications and facilitated audit readiness by addressing queries related to system operations.
- Process Improvement: Identified opportunities to streamline workflows in the applications, enhancing usability and reducing processing times for key banking operations.
Key Achievements:
- Played a critical role in successfully deploying a major version upgrade of the Jocata STAR application, ensuring minimal downtime.
- Achieved a 20% reduction in average issue resolution time by optimizing support processes and documentation.
- Consistently received positive feedback from internal stakeholders for proactive support and technical expertise.
Education
Bachelor of Technology - Computer Science & Engineering
Bharath Institute of Higher Education And Research
Chennai, India05-2022
12th Class -
Sri Chaitanya Collage
Hyderabad03-2018
Skills
- Java Development
- Technical support
- System monitoring
- Problem resolution
- Application support
Websites
Projects
Custom ROM development
- Nameless-CLO and Nameless-AOSP Project: Developed and maintained custom ROMs based on the CodeLinaro Project and Android Open Source Project (AOSP), added useful features, and enhanced stability beyond standard AOSP implementations (https://github.com/Nameless-CLO)
- Device Support and Contributions: Successfully brought up custom ROM support for devices, including the OnePlus 11(https://github.com/OnePlus-11-Development), OnePlus 12(https://github.com/OnePlus-12-Development), and Nothing Phone 2 (https://github.com/Nothing-phone-2-Development), and created device source trees from scratch for these devices to enable stable and feature-rich custom ROM experiences, and contributed code and resources to the LineageOS project(https://github.com/LineageOS), supporting its mission to provide open-source for Android users.
Skills Utilized: Languages: Java, Kotlin, C++ Technologies: Android, Linux, AOSP, CodeLinaro Other Contributions: Kernel configuration, feature integration, debugging, and testing for device compatibilite)
Timeline
Application Support Specialist
RBL Bank Ltd
01.2023 - 12.2024
Bachelor of Technology - Computer Science & Engineering
Bharath Institute of Higher Education And Research
12th Class -
Sri Chaitanya Collage