Call Center Representative
Icici
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed transactions using CRM software, ensuring data integrity and timely updates.
- Maintained customer satisfaction by delivering prompt responses and follow-ups on service requests.
- Collaborated with team members to improve call handling processes and enhance overall service delivery.
- Documented customer interactions thoroughly, contributing to knowledge base for future reference.
- Adapted quickly to changes in procedures and policies, demonstrating flexibility in a fast-paced environment.