Chanduru Nagarajan

Customer Interaction:

• Serve as the primary point of contact for customer quality issues, including warranty claims, and field failures.

• Communicate effectively with customers to understand and address their quality concerns.

• Conduct customer visits and audits to gather feedback and build relationships.

Quality Issue Management:

• Investigate and analyse quality issues reported by customers or identified through field data.

• Lead root cause analysis (RCA) efforts and develop corrective and preventive action plans.

• Monitor and report on the effectiveness of implemented solutions.

Cross-Functional Collaboration:

• Work closely with engineering, manufacturing, and supplier teams to address quality concerns and implement improvements.

• Facilitate communication between internal teams and customers to ensure alignment on quality expectations.

Data Analysis and Reporting:

•Analyse quality data and trends to identify potential issues and opportunities for improvement.

• Prepare and present quality reports, including trends, metrics, and recommendations, to management.

Continuous Improvement:

• Drive continuous improvement initiatives to enhance product quality and customer satisfaction.

• Participate in quality improvement projects and provide insights based on customer feedback