Chanel Tyler
Indianapolis
Summary
My passion is working with people and helping others. I enjoy putting my best foot forward. I am a strong believer in “whatever you do, do it well!” I have worked with kids, retail, factory & office jobs even though some were harder than others I enjoyed them all! I believe I make a difference wherever I work.
I am a hardworking and reliable individual with strong ability in organizing & taking on task. Offering amazing communication and Positivity. Highly organized, proactive and punctual with team-oriented mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Office Support Assistant
Epiq Global
01.2024 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Improved workflow efficiency by identifying areas for process improvement within administrative procedures.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Managed daily office operations with a focus on time management and prioritization of tasks.
- Assisted in the preparation of reports and presentations, ensuring accuracy and professionalism.
- Collaborated with team members on special projects, achieving desired outcomes within required deadlines.
- Contributed to positive employee morale by creating an organized, clean, and efficient workspace.
- Streamlined administrative processes for increased productivity through implementation of new software solutions.
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
- Coordinated schedules and appointments for executives, optimizing time management strategies.
- Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
SlayMeBoutique
Self Employed Services
09.2019 - Current
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Completed assigned training to stay updated on important policies and procedures.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Generated brand awareness and positive product impressions to increase sales.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Worked with off-site locations to find desired items for customers.
- Recruited, hired and trained new staff to develop with excellent product knowledge
Assistant Store Manager
Express Alterations
04.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
BDR
Grote Automotive
05.2021 - 07.2022
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Increased sales revenue by implementing strategic marketing plans and analyzing market trends.
- Developed strong client relationships for higher customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Finance Manager
Bellamy Group
01.2017 - 01.2019
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Set up and monitored payment plans and processed payments.
- Maintained up-to-date contact information for each case under review.
- Prepared briefs, sought out records and produced documentation in support of court cases.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Created organizational structures to improve accounting and finance functions.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
Daycare Assistant
Aunt Carries Daycare
01.2007 - 01.2012
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Attended to lunch periods to help children open food packages and monitor activities
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Secured indoor and outdoor premises to protect children.
- Cared for multiple children ages 3 months to 12.
- Implemented warning and timeout strategies to encourage good behavior.
- Balanced schedules to promote optimal rest, play and educational periods.
- Tutored and mentored school children to provide additional learning opportunities.
- Discussed developments, behavior and concerns with parents or guardians.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Recorded behavior, food and medication dispensing information.
- Kept inventory of toys, art supplies and things well-stocked to meet needs of children under care.
- Applied patience, expertise and techniques to maintain group discipline.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Conducted assessments of children''s developmental milestones, aiding in individualized learning plans.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
Education
High School Diploma -
Wayne High School
Fort Wayne, IN06.2004
Skills
- Problem resolution
- Teambuilding
- Reliable & trustworthy
- Multitasking
- Decision-making
- People skills
- Working collaboratively
- Flexible
- Communication
- Work ethic
- Leadership
- Team management
- Conflict resolution
- Friendly, positive attitude
- Social Perceptiveness
- Self-Directed
- Teamwork and Collaboration
- Task Prioritization
- Project Planning
- Decision-Making
- Analytical and Critical Thinking
- Problem-Solving
- Time Management
- Cultural Awareness
- Quality Assurance
- Organization and Time Management
Timeline
Office Support Assistant
Epiq Global
01.2024 - Current
Assistant Store Manager
Express Alterations
04.2023 - 12.2023
BDR
Grote Automotive
05.2021 - 07.2022
SlayMeBoutique
Self Employed Services
09.2019 - Current
Finance Manager
Bellamy Group
01.2017 - 01.2019
Daycare Assistant
Aunt Carries Daycare
01.2007 - 01.2012
High School Diploma -
Wayne High School
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