Chanikya O.
Team Lead, Chrysalis
Hyderabad,Telangana
Summary
Innovative support professional with a track record of increased responsibility. Skilled in prioritizing tasks and adapting to multitasking demands. Committed to learning new technologies and processes. Delivers results under pressure while fostering collaboration and driving improvements in existing systems.
Overview
3
3
Language
12
12
years of professional experience
Work History
Team Leader
Chrysalis (Ez Vidya Pvt Ltd)
06.2022 - Current
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Enhanced team productivity by implementing efficient work processes and reviewing performance metrics to identify improvement areas.
- Mentored junior staff members, fostering leadership development and supporting career advancement.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels to ensure timely information exchange between team members and stakeholders.
Operations Director.
Omkar Technologies.
01.2019 - Current
- Led organizational initiatives to inspire leadership and foster a cohesive work environment.
- Directed policy, planning, and strategy decisions to align with company objectives.
- Develop, implement, and review operational policies and procedures.
- Assisted HR with recruiting efforts.
- Cultivated a company culture that motivated employees to achieve high performance and maintained high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Collaborated with senior stakeholders to align on key initiatives.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
Sales & Marketing Operations.
Omkar Technologies.
10.2015 - 05.2022
- Promoting the company's existing brands and introducing new products to the market.
- Analyzed budgets, prepared annual budget plans, scheduled expenditures, ensured sales team met quotas and goals.
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
- Gathering, investigating, and summarizing market data and trends to draft reports.
- Implemented new sales plans and advertising strategies to enhance market reach.
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
- Maintained relationships with key clients through regular visits, understood their needs, and identified new marketing opportunities.
- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
Computer Instructor & System Administrator.
Narayana Group of Schools.
08.2014 - 09.2015
- Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills.
- Instructing in a manner that develops students' confidence in their abilities. Observing and managing classroom dynamics.
- Invigilating and grading projects, quizzes, and examinations.
- Provided technical support for hardware and software issues, enhancing user experience and system functionality.
- Manage the configuration and operation of client-based computer operating systems.
- Monitor the system daily and respond immediately to security or usability concerns.
- Create and verify backups of data.
- Respond to and resolve help desk requests.
- Upgraded systems and processes for enhanced functionality and security issue resolution.
- Administered infrastructure, including firewalls and databases, ensuring system security and operational efficiency.
- Review application logs. Install and test computer-related equipment
Education
B.Tech - Electronics & Communication Engineering
K G Reddy College Of Engineering and Technology.
05-2014
Intermediate – MPC - Board of Intermediate.
Narayana Jr College.
03-2010
10th Class – SSC - undefined
Kranthi High School
03-2008
Skills
People management
Teamwork and collaboration
Team building
Conflict resolution
Customer support
Client service
Problem-solving
Relationship building
Goal setting
Interests
Photography, Web survey, Travelling-Exploring Exotic Places, Writing, Research on Mythologies
Timeline
Team Leader
Chrysalis (Ez Vidya Pvt Ltd)
06.2022 - Current
Operations Director.
Omkar Technologies.
01.2019 - Current
Sales & Marketing Operations.
Omkar Technologies.
10.2015 - 05.2022
Computer Instructor & System Administrator.
Narayana Group of Schools.
08.2014 - 09.2015
10th Class – SSC - undefined
Kranthi High School
Intermediate – MPC - Board of Intermediate.
Narayana Jr College.
B.Tech - Electronics & Communication Engineering
K G Reddy College Of Engineering and Technology.
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge and belief. DATE: - PLACE: - HYDERABAD.
Personal details
Father’s name : O.Govinda Raju.