Chantel Cable
Russiaville
Summary
Dynamic Accounts Receivable Analyst Lead at Fastenal with a proven track record in reducing delinquency rates and enhancing billing accuracy. Skilled in data analysis and relationship building, I excel in cross-functional collaboration, driving efficiency, and fostering team growth. Committed to delivering exceptional customer service and achieving operational excellence.
Overview
2027
2027
years of professional experience
Work History
Accounts Receivable Analyst Lead
Fastenal
Kokomo, IN
01.2024 - Current
- Analyzed customer accounts to ensure timely payment and reduce delinquency rates.
- Collaborated with cross-functional teams to resolve invoice discrepancies swiftly.
- Generated detailed reports on account aging and cash flow projections.
- Supported month-end closing activities by reconciling accounts receivable balances.
- Developed processes for improving billing accuracy and reducing errors.
- Trained new team members on best practices in accounts receivable management.
- Led initiatives to streamline invoicing procedures, enhancing overall efficiency.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Shaped best practices within the team through regular review meetings focused on enhancing overall performance in accounts receivable functions.
Realtor
Jean Ferenc & Associates
Kokomo, IN
2022 - Current
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Regional Finance Support
Fastenal
Kokomo, IN
09.2020 - 01.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Realtor
FC Tucker Realty
Kokomo, IN
2016 - 2022
- Assisted clients in navigating property listings and market trends to facilitate informed decisions.
- Conducted property showings, highlighting key features and addressing client inquiries effectively.
- Collaborated with mortgage brokers to streamline financing processes for prospective buyers.
- Developed tailored marketing strategies utilizing social media platforms to enhance property visibility.
- Negotiated offers and contracts, advocating for client interests while ensuring smooth transactions.
- Provided exceptional customer service, fostering long-term relationships with clients through follow-up communications.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Branch Operations Manager
Fastenal
Kokomo, IN
01.2018 - 09.2020
- Streamlined branch operations by implementing inventory management systems to enhance efficiency.
- Trained and mentored team members on safety protocols and operational best practices.
- Developed and executed strategies to improve customer service response times and satisfaction levels.
- Analyzed workflow processes to identify areas for improvement, leading to enhanced productivity.
- Managed daily shipping and receiving operations, ensuring accuracy in inventory control.
- Collaborated with cross-functional teams to optimize supply chain logistics and reduce costs.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Sales Support Specialist
Fastenal
Kokomo, IN
06.2015 - 01.2018
- Provided administrative support to sales team, ensuring accurate documentation and timely communication.
- Assisted in processing customer orders, contributing to efficient order fulfillment and product delivery.
- Collaborated with inventory management to maintain optimal stock levels and minimize shortages.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction and retention rates.
Customer Service Lead
Southco Marine
Vero Beach, FL
01.2010 - 06.2015
- Led team in resolving customer inquiries, ensuring timely and accurate responses.
- Developed training materials for new hires, fostering a consistent service approach.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Quality Control Manager
Southco Marine
Rockledge, FL
2010 - 2012
Quality Control Technician
Southco Marine
2006 - 2010
- Conducted inspections on finished products to ensure compliance with quality standards.
- Collaborated with production teams to troubleshoot and resolve quality issues.
- Utilized measurement tools to verify product specifications and tolerances.
- Documented inspection results and maintained accurate records for quality assurance.
- Led root cause analysis initiatives to address recurring defects in production processes.
Education
Real Estate
FC Tucker School of Realty
Indianapolis, IN2016
High School Diploma -
Vero Beach Senior High School
Vero Beach2005
Skills
- Microsoft Excel
- Payment negotiations
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer relations
- Relationship building
- Professionalism
- Data analysis
Timeline
Accounts Receivable Analyst Lead
Fastenal
01.2024 - Current
Regional Finance Support
Fastenal
09.2020 - 01.2024
Branch Operations Manager
Fastenal
01.2018 - 09.2020
Sales Support Specialist
Fastenal
06.2015 - 01.2018
Customer Service Lead
Southco Marine
01.2010 - 06.2015
Realtor
Jean Ferenc & Associates
2022 - Current
Realtor
FC Tucker Realty
2016 - 2022
Quality Control Manager
Southco Marine
2010 - 2012
Quality Control Technician
Southco Marine
2006 - 2010
Real Estate
FC Tucker School of Realty
High School Diploma -
Vero Beach Senior High School