Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
AdministrativeAssistant
Charan Abishek

Charan Abishek

Compliance Analyst
Bangalore

Summary

Experienced Supply Chain and Transportation Professional with over 4 years of expertise in managing domestic and international consumer supply chains, particularly within Amazon. Skilled in collaborating with international colleagues and providing top-notch customer support. Proficient in CSC support, client support, and Amazon Prime support, with a strong background in technical assistance, specifications, assembly, maintenance, and movement. Well-versed in major customer service software, conflict resolution, and troubleshooting. Possesses a positive attitude and aims to leverage proven skills to excel in a managerial role. Additionally, brings Dedicated and results-driven professional with 1 year of experience in UK voice processes at Accenture Virgin Media. Specializing in cable care networks, I possess advanced skills in ICOMS and ICare software, enabling efficient management and resolution of customer issues. Proficient in the troubleshooting process, I consistently ensure optimal service delivery and client satisfaction.

Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.

Experienced with managing comprehensive onboarding programs that enhance employee engagement and retention. Utilizes strong communication skills and organizational abilities to create welcoming and efficient onboarding experience. Track record of fostering positive relationships and ensuring new hires are equipped for their roles.

Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.

Transportation professional with strong track record in logistics and supply chain management. Skilled in route optimization, fleet coordination, and safety compliance. Known for collaborating effectively with teams and ensuring operational efficiency. Adaptable and results-driven, consistently meeting evolving demands in fast-paced environments.

Overview

5
5
years of professional experience
4
4
Certifications
6
6
Languages

Work History

Financial Crime Analyst

Concentrix
03.2025 - 05.2025
  • Conducted in-depth investigations into customer transactions to identify and mitigate risks related to money laundering, fraud, and other financial crimes, in line with AML, KYC, and regulatory requirements.
  • Leveraged tools like SQL and Excel to extract and analyze data, assess risk levels, and prepare detailed Suspicious Activity Reports (SARs).
  • Partnered with compliance and risk teams to escalate high-risk cases and improve detection frameworks.
  • Key Achievements:
  • Reduced false positives in transaction monitoring alerts by 18% through refined risk assessment logic.
  • Investigated and closed an average of 40+ alerts per week with 100% compliance to internal SLA timelines.
  • Contributed to the enhancement of internal controls, improving case handling efficiency by 20%.
  • Key Tools: SQL, Excel, Revolut's internal case management system, compliance dashboards.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Customer Service Advisor

Accenture Virgin Media
09.2023 - 09.2024
  • Responsible for managing Tier 2 related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • These queries are managed in the specified time and with mandated level of accuracy with focus on first time closure.
  • Ensure call details are logged in the ticketing tool with proper notes.
  • Ensure data privacy processes is followed with upmost focus.
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Recommending improved procedures.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.

Transportation Specialist

Amazon Development Center
02.2021 - 12.2023
  • Worked with service providers to resolve issues and correct delays.
  • Coordinated schedules and communicated changes to customers.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Developed strong relationships with vendors and clients, resulting in increased business opportunities.
  • Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
  • Collaborated with sales and operations teams to understand client needs, tailoring transportation solutions accordingly.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.

Onboarding Specialist

Amazon Development Center
09.2020 - 01.2021
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Completed required criminal, credit, or drug tests for new hires.
  • Trained new hires in technology required to access company systems and complete job tasks.

Education

Class: 10th Std -

Seventh Day Adventist School
bengaluru, Karnataka
01.2016 - 01.2017

Class: 2nd PUC - Compinetion: romes

United PU and Degree College
Bengaluru, Karnataka
01.2018 - 01.2019

Bachelor of Commerce -

Indian Academy Degree College - Autonomous
Bengaluru, India
04.2001 -

Skills

Project coordination

Certification

AWS certification training resources from Digital Cloud Training

Software

AWS cloud

Amazon chime

Outlook

Icoms

Csc

Cx

Timeline

Financial Crime Analyst

Concentrix
03.2025 - 05.2025

Customer Service Advisor

Accenture Virgin Media
09.2023 - 09.2024

Transportation Specialist

Amazon Development Center
02.2021 - 12.2023

Onboarding Specialist

Amazon Development Center
09.2020 - 01.2021

Class: 2nd PUC - Compinetion: romes

United PU and Degree College
01.2018 - 01.2019

Class: 10th Std -

Seventh Day Adventist School
01.2016 - 01.2017

Bachelor of Commerce -

Indian Academy Degree College - Autonomous
04.2001 -
Charan AbishekCompliance Analyst