Summary

Overview

Work History

Education

Skills

References

Accomplishments

AVAILABILITY

KEY DELIVERABLES

Software

Timeline

CHARAN G.K

Operations /Project Manager

Pune

Summary

Currently working as project Manager at Ascent HR Technologies. Worked with Ramco systems as OPS Team leader for ANZ payroll. Being part of transaction in Australia (Sydney) in 2023. System worked with Celergo, Work day, People Soft, Power pay, ADP payroll. Majorly worked in an Australian payroll, India & APAC (Singapore, Vietnam, Malaysia) and UK Credit Controller. Majorly worked on Compliance, Quality check, Statutory, RPA tool - Being awarded best leader for 2 quarters. Experienced Payroll Senior Analyst, with 12 years of experience and strong command of all regulatory Tax and Administrative needs for a Payroll System, Accounts Payable/ Receivable and Finance Analysis
Currently, associated as an Senior Analyst (Australian Payroll), with ADP India. Acumen in keeping accurate records, ensuring on-time deposits and updating policy changes Dexterous in practices, principles and procedures of Accounts and payroll processing such as time reporting, personnel assignments, payroll accounting and deduction control Adept at calculating Payroll, Tax, Fringe Benefits, Super Calculations and thorough understanding of Employee/ Client database management Skilled in developing procedures to implement changes and solve issues in payroll system Adroit in achieving high customer satisfaction, with keen in bottom line improvements and turnaround of underlining operations Excel at resolving and reducing customer complaints and meeting customer service level agreements Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service Proficient in resolving customer and client query on time with utmost customer satisfaction, while maintaining TAT

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

years of professional experience

Language

Work History

Project / Operation Manager

Ascent HR Technologies

04.2025 - Current

Monitored project performance to identify areas of improvement and make adjustments.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Led cross-functional teams in implementing project plans, resulting in enhanced operational efficiency and timely delivery of outcomes.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Established team priorities, maintained schedules and monitored performance.

Team lead (Australian Payroll)

Ramco Systems Ltd

06.2023 - 03.2025

Led a team in processing payroll for over 200 employees, ensuring compliance with Australian payroll regulations and timeliness.
Streamlined payroll processes through the implementation of automation tools, resulting in improved efficiency and accuracy in payroll management.
Mentored junior payroll staff, enhancing their skills and knowledge, which contributed to a more proficient team overall.
Developed and maintained payroll documentation, ensuring adherence to company policies and facilitating audits and compliance checks.
Collaborated with cross-functional teams to resolve payroll discrepancies, enhancing communication and fostering a culture of teamwork.
Analyzed payroll data to identify trends and recommend improvements, driving enhancements in payroll processing and employee satisfaction.
Trained staff on new payroll software features, resulting in a smoother transition and reduced errors during implementation.

Payroll Senior Lead (Australian Payroll, APAC, India)

ADP, India

03.2012 - 06.2023

Led the implementation of automated payroll processes, significantly reducing processing time and enhancing accuracy across multiple regions.
Managed complex payroll systems for diverse APAC and India teams, ensuring compliance with local regulations and fostering operational efficiency.
Mentored junior payroll staff, providing training on compliance standards and best practices to enhance team productivity and knowledge.
Developed and executed payroll procedures that minimized errors, streamlined operations, and improved overall employee satisfaction with payroll services.
Collaborated with cross-functional teams to integrate HR and payroll systems, driving seamless data flow and enhancing reporting capabilities.
Championed process improvements that led to enhanced payroll service delivery, aligning with organizational goals and employee expectations.
Analyzed payroll data to identify trends and discrepancies, implementing corrective actions that improved financial reporting accuracy and compliance.
Excellent communication skills, both verbal and written.

Senior Associate - Operations (UK Process)

WNS Aviva Global Services, India

06.2009 - 03.2012

Streamlined operational workflows by implementing process improvements, enhancing overall efficiency and productivity across teams.
Led cross-functional teams in process optimization initiatives, resulting in increased service delivery and customer satisfaction.
Developed and executed training programs for new associates, fostering a culture of continuous improvement and knowledge sharing.
Analyzed operational data to identify trends and insights, informing strategic decisions that improved performance metrics.

Associate (UK Process)

Infosys, India

07.2007 - 11.2008

Developed and implemented process improvements, enhancing operational efficiency and streamlining workflows across multiple departments.
Collaborated with cross-functional teams to analyze project requirements, ensuring alignment with strategic objectives and successful outcomes.
Led training sessions for new associates, fostering knowledge transfer and ensuring adherence to best practices and compliance standards.
Analyzed data trends and reports, providing actionable insights that informed decision-making and improved overall project performance.

Education

Bachelor of Arts -

Mangalore University

01.2007

Skills

Accounts Payable / Receivables

Financial Analysis

Payroll Calculations

Tax Calculations

Employee Database Maintenance

Quality Check

Query Management

Customer Relationship Management

Policy & Procedure Development

Service Level Agreement

Team Building & Motivation

Payroll compliance

Payroll processing

Team leadership

Customer engagement

Performance monitoring

Operational efficiency

Discrepancy resolution

Project management

Compliance documentation

Operations management

Decision-making

Workflow optimization

Employee mentorship