Celergo, Work day, People Soft, Power pay, ADP payroll
CHARAN G.K
Operations /Project Manager
Pune
Summary
- Currently working as project Manager at Ascent HR Technologies. Worked with Ramco systems as OPS Team leader for ANZ payroll. Being part of transaction in Australia (Sydney) in 2023. System worked with Celergo, Work day, People Soft, Power pay, ADP payroll. Majorly worked in an Australian payroll, India & APAC (Singapore, Vietnam, Malaysia) and UK Credit Controller. Majorly worked on Compliance, Quality check, Statutory, RPA tool - Being awarded best leader for 2 quarters. Experienced Payroll Senior Analyst, with 12 years of experience and strong command of all regulatory Tax and Administrative needs for a Payroll System, Accounts Payable/ Receivable and Finance Analysis
- Currently, associated as an Senior Analyst (Australian Payroll), with ADP India. Acumen in keeping accurate records, ensuring on-time deposits and updating policy changes Dexterous in practices, principles and procedures of Accounts and payroll processing such as time reporting, personnel assignments, payroll accounting and deduction control Adept at calculating Payroll, Tax, Fringe Benefits, Super Calculations and thorough understanding of Employee/ Client database management Skilled in developing procedures to implement changes and solve issues in payroll system Adroit in achieving high customer satisfaction, with keen in bottom line improvements and turnaround of underlining operations Excel at resolving and reducing customer complaints and meeting customer service level agreements Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service Proficient in resolving customer and client query on time with utmost customer satisfaction, while maintaining TAT
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
1
1
Language
Work History
Project / Operation Manager
Ascent HR Technologies
04.2025 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Led cross-functional teams in implementing project plans, resulting in enhanced operational efficiency and timely delivery of outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
Team lead (Australian Payroll)
Ramco Systems Ltd
06.2023 - 03.2025
- Led a team in processing payroll for over 200 employees, ensuring compliance with Australian payroll regulations and timeliness.
- Streamlined payroll processes through the implementation of automation tools, resulting in improved efficiency and accuracy in payroll management.
- Mentored junior payroll staff, enhancing their skills and knowledge, which contributed to a more proficient team overall.
- Developed and maintained payroll documentation, ensuring adherence to company policies and facilitating audits and compliance checks.
- Collaborated with cross-functional teams to resolve payroll discrepancies, enhancing communication and fostering a culture of teamwork.
- Analyzed payroll data to identify trends and recommend improvements, driving enhancements in payroll processing and employee satisfaction.
- Trained staff on new payroll software features, resulting in a smoother transition and reduced errors during implementation.
Payroll Senior Lead (Australian Payroll, APAC, India)
ADP, India
03.2012 - 06.2023
- Led the implementation of automated payroll processes, significantly reducing processing time and enhancing accuracy across multiple regions.
- Managed complex payroll systems for diverse APAC and India teams, ensuring compliance with local regulations and fostering operational efficiency.
- Mentored junior payroll staff, providing training on compliance standards and best practices to enhance team productivity and knowledge.
- Developed and executed payroll procedures that minimized errors, streamlined operations, and improved overall employee satisfaction with payroll services.
- Collaborated with cross-functional teams to integrate HR and payroll systems, driving seamless data flow and enhancing reporting capabilities.
- Championed process improvements that led to enhanced payroll service delivery, aligning with organizational goals and employee expectations.
- Analyzed payroll data to identify trends and discrepancies, implementing corrective actions that improved financial reporting accuracy and compliance.
- Excellent communication skills, both verbal and written.
Senior Associate - Operations (UK Process)
WNS Aviva Global Services, India
06.2009 - 03.2012
- Streamlined operational workflows by implementing process improvements, enhancing overall efficiency and productivity across teams.
- Led cross-functional teams in process optimization initiatives, resulting in increased service delivery and customer satisfaction.
- Developed and executed training programs for new associates, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed operational data to identify trends and insights, informing strategic decisions that improved performance metrics.
Associate (UK Process)
Infosys, India
07.2007 - 11.2008
- Developed and implemented process improvements, enhancing operational efficiency and streamlining workflows across multiple departments.
- Collaborated with cross-functional teams to analyze project requirements, ensuring alignment with strategic objectives and successful outcomes.
- Led training sessions for new associates, fostering knowledge transfer and ensuring adherence to best practices and compliance standards.
- Analyzed data trends and reports, providing actionable insights that informed decision-making and improved overall project performance.
Education
Bachelor of Arts -
Mangalore University
01.2007
Skills
Accounts Payable / Receivables
References
Available on request
Accomplishments
- Played a stellar role in suggesting and contributing towards process improvements Ideas like:
- Email allocation automation raise ticket (issue)
- Process Assets Library
- Implemented Automation of Exception client payrolls
- Web Terminations
- Automate client reply with standard emails templates
- Bagged the following awards
- Quality Ramp Award (Twice)
- Appreciation and Spot Award for End of Financial Year work
- Received an appreciation from onshore and offshore managers and from end client for excellent work in term of payroll handling
AVAILABILITY
- 1 months’ notice period
- Possess no bond with the current employer
KEY DELIVERABLES
- Spearheading Level 3 Payroll Complex Work Type, performing the duties like rework of salaries, Superannuation deduction, Tax deduction, leave deduction, Leave Calculation, End of Suspension
- Maintaining Maternity and Paternity Leave Rework and Long Service Leave
- Collaborating with the clients and replying to Clients Complex query on Rework of Salaries, Superannuation deduction, Tax deduction, Leave deduction, Leave Calculation, End of Suspension, Maternity and Paternity Leave Rework and Long Service Leave
- Conditions & types of Employment: Full-time permanent, Part-time permanent, Casual. Contract - General, Fixed term, Short-term, Indefinite, including - salary packaging, volunteer leave, study leave, purchased leave, paid leave, maternity, paternity and adoption leave
- Calculating the Payroll on Hourly Pay Rates, Gross pay and calculating annual Salary
- Involved in basic Payroll Calculations - weekly to fortnightly to monthly to annually
- Preparing Manual Timesheet
- Calculating Tax on weekly, fortnightly, monthly, quarterly, daily basis
- Involved in Additions & Deductions, Marginal Tax Calculations
- Focusing on Pay Components, Tax Indicators & Super Ordinary Time Earnings
- Making adjustments like Number of working hours, Allowances & Benefits - Site, shift, skills, Car, LAFHA, overtime, meal, laundry, Bonus, commissions, Deductions - PAYG tax, child support, Garnishee, Medicare, HELP, SFSS
- Maintaining client’s database by changing/adding primary contact, secondary contact, decision maker, role ID, phone number
- Maintaining Employee database by adding a New Employee, Change Employee details, Scheduling a Pay Process, Add Client Notes, Process a Payroll, and Rerun a Payroll, Special Run, Adjustments, Creating Super Funds, Changing Employee Super, New Pay Elements, Creating New Allowances & Deductions, Back pay & Bonus Calculations
- Calculating the Pay - Net Pay, Taxable Income, Gross Earnings
- Involved in PAYG Tax - PAYG Withholdings, PAYG Instalment
- Calculating Fringe Benefits, Super calculations, reportable employer super contributions (RESC), Super choice of fund
- Preparing EOFY - End of Financial Year Payment Summary, Reportable Superannuation calculation and Adjustments
- Working on Termination which involves Rework of Termination Tax, Annual Leave, Long Service Leave, Redundancy calculation, Pay In Lieu Notice, Adjustments
Software
Timeline
Project / Operation Manager
Ascent HR Technologies
04.2025 - Current
Team lead (Australian Payroll)
Ramco Systems Ltd
06.2023 - 03.2025
Payroll Senior Lead (Australian Payroll, APAC, India)
ADP, India
03.2012 - 06.2023
Senior Associate - Operations (UK Process)
WNS Aviva Global Services, India
06.2009 - 03.2012
Associate (UK Process)
Infosys, India
07.2007 - 11.2008
Bachelor of Arts -
Mangalore University