Charan Kanchi
System Administrator
Hyderabad,TG
Summary
Experienced Network System Administrator with over eight years of expertise in providing professional system security and extended network support. Proficient in back-end operations and delivering technical support for computer systems, cybersecurity, software programs, hardware, and new feature upgrades. Adept at troubleshooting, maintaining, and enhancing system performance to ensure seamless operations. Highly motivated to contribute to a reputable company and become a productive member of a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
6
6
years of post-secondary education
2
2
Languages
Work History
Senior IT Engineer
Dubit Limited
06.2022 - 07.2024
- Delivering ongoing operational support to both internal teams and external clients, ensuring consistently high uptime and prompt resolution of incidents to maintain exceptional levels of customer satisfaction.
- Deal with Jira Service Management tool and involve in handling and troubleshooting all type of service requests, Incidents and changes, Manage and collaborate with team by building process-oriented documentation in Confluence.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Extensive experience configuring Windows laptops, MacBook , and Linux systems within the organization. Additionally, proficient in managing vendor relationships to address warranty issues across all company laptops.
- Proficient in installing and configuring printers, fax machines, and other peripheral devices to ensure seamless functionality within the workplace.
- Currently administering Google Cloud services at advanced level, encompassing Google Workspace (G Suite) , Slack, Google Mobile Device Management (MDM), Cloud Run, and Backup and Disaster Recovery (DR) solutions.
- Possess solid experience in implementing and adhering to ITIL framework principles, coupled with proficiency in IT Service Delivery (ITSD) practices.
- Experienced in setting up and configuring AWS services such as EC2, S3, Route53, RDS, Lambda, IAM, and VPC.
- Managed the streamlined onboarding and offboarding processes, ensuring seamless transitions for joiners and leavers within the organization.
- Proficient in maintaining Sysops Confluence documents and other FAQ documentation, ensuring accuracy and relevance, and keeping articles up to date as necessary.
- Skilled in managing Microsoft products including DHCP, DNS, IIS, Azure AD, Office365, MS Project, MDT tool, and more. Proficient in deployment, configuration, and optimization to meet organizational needs.
- Experienced at the global admin level in Unity Cloud, adeptly managing and overseeing various aspects of Unity's cloud-based services and resources.
- Experienced in proficiently managing Adobe products and Autodesk software to support various creative and design needs within the organization.
- Experienced in utilizing CI/CD pipelines with Bitbucket, proficiently creating projects and repositories, managing both private and public access, and overseeing global workspace management for enhanced development workflow efficiency.
- Experienced in Mimecast administration, covering setup, monitoring, and maintenance of email security and archiving services. Skilled in implementing Mimecast to combat phishing, malware, and spam.
- Proficient in managing Mimecast policies for compliance and encryption. Capable of troubleshooting to ensure smooth email communication.
- Currently, adeptly managing application platforms within our organization, including Float, Basecamp, game analytics tools, Discord, and various other applications.
- Managed and maintained virtual communities as a ROBLOX Administrator, ensuring a safe and enjoyable environment for players. Provided technical support to users, resolving issues related to gameplay, account management, and in game transactions.
- Contributed to the development and implementation of new features and tools to enhance the ROBLOX platform's safety, security, and user experience.
- Proficient in creating and utilizing PowerShell scripts to automate tasks and streamline system management processes.
- Experienced in server maintenance to optimize performance, security, and reliability. Conducts updates, monitors resources, troubleshoots, and applies security patches for efficient operations and minimal downtime.
- Enforce compliance with information security policies and procedures by strictly controlling the installation and usage of approved software across the company's managed IT infrastructure.
- Additionally, ensure adherence to asset management protocols outlined in policies and procedures, including the creation, management, and regular updating of asset inventories.
- Facilitated Cyber Essentials certification attainment by ensuring secure firewall configurations, active malware protection, comprehensive IT estate monitoring, efficient patch management, and robust user access controls.
- Maintained extensive technical documentation encompassing cybersecurity protocols, user awareness initiatives, standard operating procedures (SOPs), and day-to-day operational tasks.
- Demonstrated knowledge and understanding of relevant risk management in IT operations, cybersecurity, compliance, and audit standards, including ISO-27001 and GDPR.
System Administrator
Prenetics EMEA Limited
08.2021 - 06.2022
- Providing business as usual (BAU) support to many different clients, ensuring high uptime, quick resolution of incidents to ensure great customer satisfaction.
- Provide support in analyzing, troubleshooting and resolving operating system, system hardware, applications, storage, Virtualization(VMware) and networking issues.
- Involve in Building & configuring Laptops, Desktops, Mac OS, Windows/Unix servers, creating and managing Virtual Machines (Oracle VM).
- Skilled in vendor management for laptop shipments, focusing on cost efficiency and ensuring secure and timely delivery. Proficient in negotiating contracts to optimize costs while maintaining safety and security standards.
- Possess solid experience in implementing and adhering to ITIL framework principles, coupled with proficiency in IT Service Delivery (ITSD) practices.
- Deal with Jira Service Management tool and involve in handling and troubleshooting all type of service requests, Incidents and changes, Manage and collaborate with team by building process-oriented documentation in Confluence.
- Proficient in setting up and configuring a variety of AWS services, including EC2, S3, RDS, Lambda, IAM, and VPC. Demonstrated expertise in networking concepts such as subnets, routing, and security groups within the AWS environment.
- Experienced in CI/CD pipelines with Bitbucket and Git, adept at managing projects and repositories, ensuring seamless private and public access, and optimizing global workspace management for efficient development workflows.
- Working on Google cloud at Administrator level, including Google workspace, G-suite, Slack, Google MDM, etc.
- Working on Microsoft Technology at global Administrator level, including O365, MDT, MS Project, Windows server 2012 R2,2016 and Exchange Server, DHCP ,DNS, IIS servers.
- Working with Bit locker TPM encryption and decryption setting up laptops and by using registry and Group policy editor to block USB drives as per IT security policy.
- Involved in generation/configuration of SSH-key for password-less remote authentication as well as installing & configuration of GPG, import & export of Public, private key on GPG for secure exchange of critical software codes
- Managed Add/Delete/Modify Groups at Local/Domain level also Troubleshooting user login related issues and connectivity issues Using Active Directory / OKTA & Google Directory which includes but not limited to user & group.
- Use SSCM server to manage operating system updates, patches and configuration changes and deployments , Policies , autopilot etc..,
- Ensure that only approved software's are installed and used across the company managed IT estate to comply with our information security policies and procedures.
- Ensure asset management is carried out as defined in our policies and procedures including but not limited to creating/managing & updating of asset inventories.
- Experience of Joiner /Leaver process
- I have Good working experience with the KnowBe4 phishing tool, including implementation, integration with G Suite, and resolving user issues, among other tasks.
- Involved in managing Web-root Antivirus which include identifying systems which are not automatically updated during the schedule and follow-up to ensure all systems are updated with the latest antivirus signatures.
- Knowledge and understanding of relevant risk of managing an IT operations functions, cyber security, compliance and audit standards ( ISO-27001,GDPR).
- Provide support to obtain Cyber Essentials for our company which includes supporting to ensure Firewalls are installed with secure configuration, Malware protection is enabled and actively monitoring all the IT estate, Patch management support along with managing user access controls.
System Engineer
Axia Computer systems Limited
01.2020 - 08.2021
- Providing high quality and timely Second Line Support to users through your Helpdesk Software Manage Engine Tool and Service Now
- Logging calls onto helpdesk system and attempting first time fix in all cases.
- Support development and Implementation of new computer projects, Windows 7 ,8.1, 10 home, 10 pro and Linux OS, Mac OS / Disc Imaging, warranty support, setting up new starters accounts and their desks , network cable patching.
- Provide remote assist to clients through RDP, Team Viewer, Any desk , Quick Assist.
- Good working Experience on QNAP storage and Dell EMC products and CloudIQ
- Good working experience on VMware, Office 365 & Security polices, Firewalls, AD server experience, DHCP, DNS, Printers, Files and folder permissions, shared drives and Group Policy .
- Installing, implementing, and mounting racks, fiber patch-panels, terminating Cat5/ cat6 copper cabling and excellent knowledge of multi-mode and single-mode cabling usage patch panels
- Excellent troubleshooting experience in routing, and switching infrastructure, and maintaining software application, in related tasks.
- Experienced in creating, configuring, and maintaining Infrastructure on AWS Cloud services including Ec2, VPC, S3, ELB, Subnets, Auto Scaling, Cloud Watch, ECS and EKS. Working knowledge on creation of custom AMI's
- Experience on Symantec email gateway and Mimecast Implementation.
- Responsible for monitoring data center systems, navigating multiple operating systems, possessing a working knowledge of hardware, software applications and data center equipment.
- Perform data center equipment installs and maintenance tasks at multiple locations.
- Working on ITIL standards, Excellent understanding of technology infrastructures using Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy and Security Audits.
- Good working knowledge on TCP/IP and Network monitoring tools like PRTG to troubleshoot the devices and submit the report to weekly meeting with Internal Team.
- Involving with Cyber essentials audit , Concepts and understanding the Security principles according to client requirement.
- Ability to manage multiple tasks/ projects simultaneously.
- Excellent written & Verbal Communication skills, to regularly update IT Documentation.
Senior Infrastructure Engineer
Family Health Plan Insurance TPA Limited
01.2018 - 11.2018
- Provide technical support via customer support portal, phone calls, remote sessions, and email for FHPL Products
- Provide assistance with upgrade, configuration, troubleshooting and best practices to customers and clearly communicating to escalate and report complaints to appropriate level to achieve prompt resolution and improve customer satisfaction
- Strong Knowledge on Service Now ticketing tool, escalate tickets to Line Manger which I am unable to resolve or reaching SLA.
- Handling Service now KPI reports and create a user accounts and group policies and follows as ITIL Framework but not limited.
- Strong Knowledge on Microsoft products at MS Server, AD, Group Policy, DHCP, MDT, DNS and RDP, MS project .Good working experience on WDS server to manage Microsoft updates to deploy intranet user machines.
- Proficient in Exchange administration and O365 support, specializing in handling onboarding and offboarding requests.
- Perform server Backup using archiving technology and automatic tools such as Veaam Backup and Replication.
- Participated on migration project from on-premise to cloud. Good sound knowledge on Air watch MDM solutions.
- Proficient in deploying Trend Micro antivirus across user machines and servers. Regularly maintain security patches, policies, and monitor weekly alerts, providing detailed reports to management.
- Good experience in implementing ITGC controls for all software's within an organization that are mandated by various industry best security standards, applicable local laws and regulations.
- Setting up and support end-to-end Asset management policies, procedures which also include but not limited to secure IT disposal/destruction activities within environment.
- Supporting the management in developing remediation plans by performing RCA and capturing a wide range of firm risk & potential threads which are determined during Cyber Security operations and internal audits.
IT Engineer
SRL Diagnostics Limited
07.2017 - 01.2018
- Efficiently installed & configured Linux and Windows XP,7,8,10 operating systems in PC's and solve challenging technical issues in a timely manner.
- Provide remote assist to clients through RDP, Team Viewer, Any desk, Aero admin
- Involve in Building & configuring Laptops, Desktops, Windows/Unix servers to create a virtual in ECG machines.
- Troubleshoot Xerox printers and Bother, HP all type of models etc..,
- Involve in managing Joiner/Movers/leavers process and day to day support in executing the requests received form HR/Business teams via ticketing tool. Configure and installing end user devices inline with company compliance policy standards and requirements.
- Involve in supporting other technical issues raised and assigned to our team via BMC Remedy ticketing tool which also includes handling of high priority incidents, invoking incident response team and follow change management process as applicable.
- Working with internal application CLIMS.NET to create a logins for lab technician and scientific officers like add/move/change/reset password depends on requirement.
- Supporting to call centre team if any issues internally like Outlook profiles, Logins issue ,Inbound and outbound calls, Quality assurance and server backup.
- Supporting FortiGate firewall-80E and SQL server backup with automation tools.
- Setting up and supporting Symantec Antivirus solution to check daily updates and behavior analysis along with signatures aspects.
- My day to day support activities include dealing with TCP/IP , setting up and managing Static & Dynamic IP's using DHCP , managing DNS , ISP servers.
- Overseeing day-to-day activities and handling under control families including “Cybersecurity Operations/Engineering, Vendor Management, IT asset Management, IT Service Management .
Associate Technical Engineer
CMS IT Services Private Limited
06.2016 - 06.2017
- Provided technical support to many different clients and IT solutions through phone, live chat and email.
- Working on Service Now Ticketing Tool to handling all type of requests.
- Installed & configured Linux and Windows XP,7,8,10 operating systems in PC's and Laptops. Competently installed the client required software such as MS Office, VPN, and Firewalls.
- Configured and troubleshot the MS Outlook to the users in Desktops to setup offline communication. Investigated hardware product issues involving materials and software and devised solutions.
- Configured hardware, devices, and software to set up new workstations for employees. Performed in-depth electrical acceptance testing of completed hardware, including continuity and potential isolation testing
- Strong knowledge on building AD server , DHCP , DNS servers.
- Accurately performed backup and restoration of data as of client's request on time. Troubleshot various type of problems via remote and with the support of helpdesk
- Researched technical issues and provided resolutions promptly and participated in internal audits of a quality management system to maintain standards
- Strong documentation skills through submitting daily, weekly, and monthly accurate reports to clients
- Ability to work under pressure and to lead a small team to successfully install 250 workstations within tight timeline at Prometric ETS Training Centre.
- Working as ASUS and DELL laptop support calls with all type of hardware and software issues handling.
- Collaborated with our team to other teams to support new network installation and cross-functional solutions in alignment with business strategies.
- Contacted manufacturers and vendors for warranty repairs and replacements.
Education
Master of Science - Advanced computer science with Information Security Research
University of Hertfordshire
Hatfield, DNC 01.2019 - 03.2021
Bachelor of Science - Electrical & Electronics Engineering
Kuppam Engineering College
05.2012 - 03.2016
Skills
- IAM/User Support
- Technical support
- Network troubleshooting
- Cyber Essentials policies
- Active Directory
- Remote access technology
- Server administration
- Cloud Platform (AWS,GCP,Azure)
Certification
- MCSE Certified- Valid until Jan 2023
- Certified CompTIA Security Plus - Valid until June 2024
- ITIL Foundation certified V4- No expiry
- Google Cloud Engineer Associate - Valid until Sept 2023
Languages
English
Proficient
C2
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate
B1
Tamil
Elementary
A2
Accomplishments
- Supervised team of 10 staff members.
- Achieved Great Response by introducing Mimecast Tool for Security purpose to protect spam, phishing , Malware.
- Documented and resolved Mimecast Issues which led to Digest policies, HELD message notification , Inbound and Outbound etc..,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Affiliated to Comptia Organzation
Software
Adobe Cloud
Mimecast
Service now
Jira
G suite
Office 365
ROBLOX
Unity 3D
DNS ( Route53, Cloud DNS SERVERS)
DHCP
SCCM
Azure AD, Active Directory , WDS
IDS/IPS
Antivirus
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridTimeline
Senior IT Engineer
Dubit Limited
06.2022 - 07.2024
System Administrator
Prenetics EMEA Limited
08.2021 - 06.2022
System Engineer
Axia Computer systems Limited
01.2020 - 08.2021
Master of Science - Advanced computer science with Information Security Research
University of Hertfordshire
01.2019 - 03.2021
Senior Infrastructure Engineer
Family Health Plan Insurance TPA Limited
01.2018 - 11.2018
IT Engineer
SRL Diagnostics Limited
07.2017 - 01.2018
Associate Technical Engineer
CMS IT Services Private Limited
06.2016 - 06.2017
Bachelor of Science - Electrical & Electronics Engineering
Kuppam Engineering College
05.2012 - 03.2016
- MCSE Certified- Valid until Jan 2023
- Certified CompTIA Security Plus - Valid until June 2024
- ITIL Foundation certified V4- No expiry
- Google Cloud Engineer Associate - Valid until Sept 2023
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