Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

CHARAN KUMAR S

Bangalore

Summary

With 6+ years of experience, I am a skilled IT Associate specializing in Lead Generation. My expertise lies in data analysis and statistics, consistently delivering proven performance. I also bring valuable experience from BPO Call Centre and E-Commerce, along with a deep understanding of the aggregate industry, particularly in the 2 and 4 wheeler sectors.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Assistant Operations Manager

Everestfleet
08.2023 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Oversaw daily operations to ensure compliance with industry standards.
  • Led team to exceed quarterly goals through strategic planning and execution.
  • Improved inventory accuracy with rigorous audit practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Operations Team Lead

Plus Health Tech Ventures Pvt Ltd
01.2022 - 07.2023
  • Team Management of size of 17 Head count
  • Preparing the Roster as per Business requirements
  • Looking after the Call center Metrics (AHT, Drop Ratio, Call Count, Talk time….)
  • Sales Target & Driving the floor
  • Feedback session by listening the live calls
  • Led a team of professionals to achieve project goals on time and within budget constraints.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
  • Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives.
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.

Sr. Executive (BDA)

ZOPRENT Technologies Pvt Ltd
05.2017 - 01.2022
  • Handled complete vendors across pan india metropolitan on aggregation project of 2 & 4 wheeler
  • Data Analysis to provide Recommendations to Achieve Goal
  • Played Lead role in Designing and Advertising the projects that resulted in positive outcome
  • Spearheaded development of Quality Control and management Department
  • Managing the Offline Line Champaign and Working on offline lead generation
  • Played All Team Role & Responsibility
  • Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.

Education

Diploma Graduate - Electronics and communication

SRI KRISHNA GROUP OF INSTITUTIONS

SSLC - Karnataka state education board SSLC subjects

MAHATHAMA VIDYALAYA BANGALORE

Skills

  • Team Management
  • Call Centre Metrics
  • Process improvement
  • Operational planning
  • Operations management
  • Project management
  • Data analysis
  • Excel
  • Spread sheets

Languages

English
Tamil
Kannada
Telugu
Hindi

Disclaimer

I hereby declare that the above-mentioned details are as of date complete and correct to the best of my knowledge., Bangalore

Timeline

Assistant Operations Manager

Everestfleet
08.2023 - Current

Operations Team Lead

Plus Health Tech Ventures Pvt Ltd
01.2022 - 07.2023

Sr. Executive (BDA)

ZOPRENT Technologies Pvt Ltd
05.2017 - 01.2022

SSLC - Karnataka state education board SSLC subjects

MAHATHAMA VIDYALAYA BANGALORE

Diploma Graduate - Electronics and communication

SRI KRISHNA GROUP OF INSTITUTIONS

Similar Profiles

CREATE PROFILE
CHARAN KUMAR S