CHARAN RAJ YV

Java L3 Support with Weblogic

• End-end Incident tracking and client follow-up, including post mortem
• Tests and debugs computer programs
• Modifies existing programs to conform to system changes or to make improvements in the existing program
• Monitors performance of programs after implementation.
• Experience on Azure platform.
• Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
• Provide Level 2 support to internal business users
• Work closely with business in managing day to day issues, resolve user queries
• Perform daily health checks of the application, job schedules and infrastructure supporting the application
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Performed root cause analysis and general troubleshooting.