Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Charan Sanjeevi

Compliance Specialist 2
Bangalore,Karnataka
Charan Sanjeevi

Summary

Detail- driven Compliance specialist & Financial Fraud Investigator dedicated to improving policies and procedures in all business areas with 3+ years of experience, trained in all aspects of financial
investigation to mitigate fraud and credit risk that are applicable across business lines, geographies, product types and payment methods.

Overview

4
years of professional experience
5
years of post-secondary education
4
Languages

Work History

Paypal
Bangalore

Compliance Specialist 2
10.2022 - Current

Job overview

  • Act as focal point for oversight of all activities related to prevention and detection of
    transaction fraud,protecting PayPal's Brand and reputation.
  • Monitor transaction reports to identify any suspicious transactions and conduct detailed investigations as required. Ability to make decisions across a variety of real-time queues(legal,processor),during transaction and customer monitoring.
  • Ensure customer transaction , PayPal account activity is aligned within legal and processor guidelines, validating the process with set SOPs and job aids.
    Escalate the policy gaps and monthly update to onshore clients individually and as a team.
  • Compile , maintain and draft analytical reports that clearly and succinctly
  • summarize findings and coordinate suspicious activity report (SAR) filing to
    regulatory authorities.
  • Continuously review Compliance and fraud systems to ensure they remain current,meet current regulatory requirements and are effective in managing risks.
  • Investigate root cause of fraud, analyze trends and system enhancements to reduce financial risk while improving customer experience.
  • Provide accurate and timely reports relevant for division including investigation, weekly updates and monthly submissions.
  • Perform quality reviews to uncover workflow and communication issues.
  • Gather, organize and evaluate data to make accurate assessments of current operations.
  • Train and Mentor a team of 20 specialists and perform quality analysis with end to end review and audit of cases on a daily basis.

Amazon
Bangalore

Subject Matter Expert
10.2018 - 02.2019

Job overview

  • Regular quality audit by performing RCA in order to ensure zero knowledge gap within investigators and implement necessary action plan.
  • Prepare training programs to improve compliance at all levels.
  • Work with cross-functional teams to update SOPs , develop and manage tools to monitor key performance data in real time views that would ease process and fasten investigation steps.
  • Perform weekly MO(Modus Operandi) huddles to keep team updated on new fraud patterns & policy/SOP changes.

Amazon
Bangalore

Transaction Risk Investigator
03.2017 - 02.2019

Job overview


  • Analyze data to identify fraud trends and proactively take action to improve efficiency and reduce time to identify new fraud techniques, tactics and procedures.
  • Working on queues (Email queue, Fast track, B2B) along with trained in DE, NA and FR marketplace.
  • Analyze emerging fraud patterns and communicate findings to larger fraud community.
  • SME & MENTOR for B2B queue for DE marketplace
    Perform multiple metrics audits for team, share report on daily fraud trends and cluster characteristic.
  • Lead pilot batch for multiple in-house tools.
    Standardize and improve SOPs/Blurbs in accordance with evolving fraud clusters.
  • Lead deep dive efforts, worked independently and evaluate,reviewed complex investigations decisions.

Education

Jawaharlal Nehru Technological University
Anantapur

Bachelor of Science from Computer Science And Engineering
04.2012 - 10.2016

Skills

    Communication(Written, Verbal)

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Accomplishments

  • Received Spot award 'Q2 , Q3 & Q4' for meeting the 100% productivity & quality at PayPal.
  • Received multiple awards for Best performer of the month, Racing Challenger Shooting star , Zero Hero at Amazon.
  • Mentored team of 20 new hire specialist at PayPal for Q3 & Q4.
    Mentored team of 30 New hire members at Amazon.
  • Collaborated with team of 6 members for the GWF tool testing project.
  • Participated in HRR reduction campaign and ensured the organization meets zero defect challenge.
  • Suggested process improvement ideas that were implemented to simplify the investigation process.

Timeline

Compliance Specialist 2

Paypal
10.2022 - Current

Subject Matter Expert

Amazon
10.2018 - 02.2019

Transaction Risk Investigator

Amazon
03.2017 - 02.2019

Jawaharlal Nehru Technological University

Bachelor of Science from Computer Science And Engineering
04.2012 - 10.2016

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Charan SanjeeviCompliance Specialist 2