Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Timeline
Generic
CHARAN SINGH

CHARAN SINGH

Hadapsar

Summary

IIMK alumnus and Software Project Manager with 15 years of experience in developing scalable software systems. Proven expertise in leading agile teams to deliver cloud-native SaaS products utilizing AWS, Python, Java, and Kafka. Skilled in project planning, resource allocation, and establishing SLA KPIs for international clients. Committed to effective stakeholder communication and ensuring project delivery within budget and timelines.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager, Projects

Capgemini
Pune
04.2025 - Current
  • Developed project timelines and resource allocations for efficiency.
  • Developed effective strategies for dealing with conflicts between different teams or individuals working on a single project.
  • Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.
  • Managed project teams of up to 10 people and coordinated resources across multiple departments.
  • Ensured that all stakeholders had access to accurate information about project status at all times.
  • Coordinated cross-functional activities among various departments such as finance, marketing, engineering.

Software Project Manager

Vodafone India Service Pvt Ltd
Pune
11.2021 - 04.2025
  • anaging a team of 25 engineers responsible for BSS, OSS product development, and support.
  • Delivered highly available and scalable solutions across Amdocs CRM, OMS, Digital, and OSS applications.
  • Defined processes and user stories for product and process improvements, ensuring 100% adherence to SLAs.
  • Implemented CI/CD pipelines and automated dashboards, enhancing efficiency and reducing manual effort by 25%.
  • Collaborated with stakeholders to enhance systems, driving continuous improvements and operational excellence.
  • Manage customer escalations, communication and remediation.
  • Creating dashboard reports to reflect status of deliverables, providing timely project status reports to management.
  • Key Achievements:
  • Successfully transitioned project, achieving seamless handovers with a focus on client satisfaction.
  • Awarded Vodafone Hero Award 2024.
  • 4 times Employee of the quarter in last 2 years.
  • Increased First time user connection rate by 4% in last one year.
  • Order fallouts and incidents incoming were reduced by 80% and 40%, respectively.
  • Reduced incident resolution time by 30% through proactive monitoring and automation strategies.

Software Development Lead

Amdocs Development Center Pvt Ltd
Pune
10.2009 - 11.2021
  • Led a team supporting a comprehensive OSS suite, including SOM, USM and OMS applications in maintenance and development.
  • Hands on experience in Identify, analyze, and fixing defects in the Java based applications to maintain high-quality standards and improve user experience.
  • Participated in the design, development, and implementation of new features and enhancements for existing applications.
  • Ensured timely delivery of user stories and defect fixes, maintaining KPIs across multiple accounts.
  • Worked with onsite teams to transition cloud-based applications within the ECOMP BOA framework.
  • Spearheaded the SRE program to improve customer experience and reduce mean time to resolution (MTTR).
  • Key Achievements:
  • Achieved a 90% reduction in stuck orders through innovative solutions in OMS systems.
  • Streamlined workflows, reducing code deployment time by 40%.
  • At Onsite USA-New Jersey
  • Led projects involving SOM/ODO and Cramer, likely related to service order management and network resource management, order fulfillment for USA's biggest Enterprise ISP Comcast.
  • At Onsite USA-Texas:
  • Worked with onsite team for transition of cloud-based applications within the EComp BOA framework in Texas.
  • Provided KT to all offshore team members and onboarded a successful team to handle new applications as after transition.

Software Development Engineer

Amdocs
Pune
01.2009 - 12.2017
  • Worked as SME on BSS side in (Billing, MAF / MPS and TC (Turbo charging), CRM,OMS).
  • Worked in OSS side on SOM/Cramer,ODO,ANN,ASD applications.
  • As a SME/SSME worked in both offshore and onshore teams.
  • At Onsite -Chile/Colombia –
  • Worked on backlog burndown – Reduction in backlog by 70 percent issues related to Stuck orders in OMS at customer site.
  • Handled Stuck Order burndown – Stuck Orders were at all time low in history of the account, 90 percent reduction in SO.
  • Worked on User issues and Incident management at site with hand in hand coordination with client.
  • Worked on Order Management System (OMS) and Customer Relationship Management (CRM) transition projects.
  • At Onsite -USA- New Jersey

Education

PGP - Advance Management

IIM Kozikhide
Kozhikhode
03.2024

B.E. - CS

University of Rajasthan
Jaipur, India
09.2009

XII -

BSE
Ajmer, India
05.2005

X -

BSE
Ajmer, India
06.2003

Skills

  • Project management and agile methodologies
  • Software development and CI/CD implementation
  • Stakeholder communication and effective communication
  • Cross-functional collaboration and team leadership
  • Process improvement and risk assessment
  • Data-driven decision making
  • Interpersonal communication and team development
  • Talent acquisition

Certification

  • AWS Cloud Certified
  • Project Management by Oxford Online University
  • Lean Six Sigma Yellow Belt Certification
  • German Language training
  • Python and Generative AI Certification
  • Advance Management Certificate from IIM Kozikhode

Affiliations

  • Cycling
  • Swimming
  • Table tennis
  • Cricket
  • Workout
  • Traveller

Accomplishments

Awarded Vodafone Global Hero Award 2024.

4 times Employee of the quarter in last 2 years

Languages

Hindi
First Language
English
Proficient (C2)
C2
German
Beginner
A1
Spanish
Beginner
A1

Timeline

Senior Manager, Projects

Capgemini
04.2025 - Current

Software Project Manager

Vodafone India Service Pvt Ltd
11.2021 - 04.2025

Software Development Lead

Amdocs Development Center Pvt Ltd
10.2009 - 11.2021

Software Development Engineer

Amdocs
01.2009 - 12.2017

PGP - Advance Management

IIM Kozikhide

B.E. - CS

University of Rajasthan

XII -

BSE

X -

BSE

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