Charan Singh G

B2B Sales Leadership:

• Lead and manage the B2B sales team in the South region to achieve sales targets and objectives.
• Develop and execute strategies to generate business growth through inside sales processes.
• Foster a high-performance sales culture focused on exceeding customer expectations and driving revenue.

Performance Review and Management:

• Conduct regular performance reviews of Team Leaders (TLs) to assess individual and team performance.
• Provide feedback, coaching, and support to TLs to enhance performance and achieve targets.

End-to-End Sales Responsibility:

• Oversee the entire sales process from lead generation to deal closure, ensuring seamless execution and customer satisfaction.
• Collaborate with cross-functional teams such as marketing, product, and customer support to drive sales initiatives and address customer needs effectively.
• Implement best practices and sales methodologies to optimize the sales process and maximize revenue.

• As a Manager, I am completely responsible for the profitability and Acquisitions of the South Region, offices in Bangalore, Hyderabad, and Chennai
• Provide business vision, growth, and leadership for the South Region
• Prepare a Plan to increase the Market Acquisition, by conducting different BTL activities across the South
• Conduct performance review of the Associate Manager, TLs, and Centre Managers driving metrics around individual performance, productivity, attrition, and CSAT on a monthly and quarterly basis as per the Annual operating plan
• Develop a complete understanding of organization structure, Customer requirements, competitor activity, market share targets, developing markets, sales penetration, local sales coverage, and sales revenue goals through the successful development and implementation of sales strategies and tactical plans
• Lead the planning & implementation of the regional sales plan working in collaboration with stakeholders to increase market share, develop new markets, and improve gross margins by enhancing performance
• Assist in the annual sales budgeting process to develop comprehensive region sales plans including appropriate actions required to ensure the achievement of the division's growth targets
• Regular reporting on sales performance, including forecasts, bookings, backlog, revenue, budget, competitor activity, customer needs, and regional climate
• Responsible for Training, Retention, and Recruitment
• Was awarded the Most Effective Leader for the years 2015, 16, 17, 18 & 22
• For showing substantial growth across the south market
• As a result of Performance and Growth leading to profitable business I have received 5 promotions in 10 Years and 6 Months.

• Handling BHARTI AIRTEL VERIFICATION tele-calling process
• Team of 30 Agents
• Drafting the KRA's for Agents and as per the process
• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level and service quality
• Played a key part in Planning, Implementing, and Executing various action plans around meeting the SLAs
• Managing Real-time activities by monitoring the Avaya CMS, Analyzing the daily call volume Pattern, and providing the inputs for the rostering team, Target achievement (CSAT, SL, AHT, FCR)
• Responsible for delivering all Operational Matrices viz: Commercials, Quality & Efficiency
• Actively involved in recruitment, and coordinating with different vendors to meet the operational targets
• Roll out & communicate monthly incentive plans, compensation, and benefits based on the KPI grids
• Interact with the clients on a regular basis to determine the level of satisfaction & ascertain areas of potential dissatisfaction
• Managing Real-time activities by monitoring the Staff required, forecasting the Call volume for every week & providing the inputs for the rostering team, Target achievement, etc
• Develop strong client and candidate relationships and maintain communication with both
• Build teamwork and increase motivation levels in the Team by periodically organizing Team Building Activities in collaboration with the HR team
• Handle day-to-day operational activities & ensure smooth continuity of operations
• Drafting and organizing the R&R Plan for the process.

• Was on Airtel retention process, worked as SME
• Successfully managed and transformed the entire On Job Training for the Airtel Retention Process
• 15 advisers were reporting to me
• Actively involved in hiring and training new joiners
• Conducting training for sales and Retention and also covered topics like Objection handling, Effective Call Structure, Sales Pitch
• Conduct Process, Soft skills, and Sales training for the new hires
• Conduct training on services through sales to improve efficiency levels and increase customer satisfaction
• Responsible for absenteeism and attrition
• Take the new hires through a performance conversation, which helps them understand where their current performance and how they can develop and enhance their skills
• Data Analysis and maintaining reports for improving team performance
• Have achieved making the best team
• The same has been proven through excellent performance across both states (AP & Karnataka)
• Worked on a project which included performance improvement of the bottom quartile
• Also, responsible for general performance-related reports using MIS (Management Information System).