CHARANJEET SANDHU
Mumbai
Summary
Dedicated and result-oriented professional with 7 years of experience in the Sales & Customer Service industry. I am focused on problem-solving, relationship-building & project management with a strong desire to achieve tangible results. I am committed to continuous learning and staying updated with industry trends. Excellent communicator with a talent for building strong relationships with clients and colleagues.
Sales operations professional with proven expertise in optimizing processes and driving sales performance. Skilled in team collaboration and adaptable to changing needs, ensuring reliability and consistency. Strong background in data analysis, CRM systems, and strategic planning. Known for delivering impactful results and fostering productive work environment.
Diligent [Desired Position] with solid background in sales operations management. Proven track record of optimizing sales processes and driving efficiency improvements. Demonstrated ability in strategic planning and team leadership.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Sales and Operation Manager
ILACAD Institute
04.2024 - 03.2026
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
Team Leader, Sales Operations
Allzytech
04.2023 - 03.2024
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
Senior Sales Executive/Inside Sales Team Lead
Zodico Solutions
01.2021 - 03.2023
- Led a high-performing sales team to consistently exceed quarterly and annual sales targets, increasing revenue.
- Developed and maintained key client relationships, increasing client retention and satisfaction rates.
- Department – Customer Service
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
Customer Service Executive
Crons Inc.
08.2018 - 12.2020
- Implemented the best customer service practices, including training programs and standardized procedures, leading to increased efficiency and response time improvement.
- Resolved escalated customer issues promptly and effectively, resulting in decreased customer complaints and increased customer retention rates.
- Implemented customer feedback mechanisms, analyzed data, and recommended process improvements, increasing overall customer satisfaction.
- Department – Customer Service/upsales
International Caller
Impact Guru Pvt. Ltd.
11.2017 - 06.2018
- As an international caller, my duty was to call the NRIs all over the globe to be a part of making donations towards the noble cause as a monthly subscription.
- ImpactGuru helps raise funds for people who are suffering from critical illnesses and need urgent and life-saving medical treatments.
- Department – Doner Retention Team (DRT)
Education
H.S.C -
Uttar Pradesh State Board
Mumbai01-2016
S.S.C - undefined
Maharashtra State Board
Mumbai01-2009
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Staff development
Customer service
Customer relationship management (CRM)
Recruiting and interviewing
Multitasking
Team building
Excellent communication
Active listening
Timeline
Sales and Operation Manager
ILACAD Institute
04.2024 - 03.2026
Team Leader, Sales Operations
Allzytech
04.2023 - 03.2024
Senior Sales Executive/Inside Sales Team Lead
Zodico Solutions
01.2021 - 03.2023
Customer Service Executive
Crons Inc.
08.2018 - 12.2020
International Caller
Impact Guru Pvt. Ltd.
11.2017 - 06.2018
S.S.C - undefined
Maharashtra State Board
H.S.C -
Uttar Pradesh State Board