CHARANJEET SINGH

• Established long-term customer relationships through prompt and courteous service.
• Forecasted manpower requirements based on daily workload and company targets.
• Analyzed data to manage cluster performance and make informed financial decisions.
• Monitored facility managers and staff performance through quarterly review assessments.
• Trained Branch managers on company policy and procedure for similar performance throughout cluster.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Enhanced branch production rates by handling staff conflicts, and coaching employees on company protocol and payroll operations.
• Assessed employee performance and developed improvement plans.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Solved unresolved customer issues.
• Provided accurate, specific and timely performance feedback for CSRs.
• Engaged employees in business processes with positive motivational techniques.
• Boosted sales and customer loyalty through incentive programs.

• Handling Multi operational activities for diversified business in Gold Loan Money Transfer insurance and other various products
• Created, modified and executed business plans to maximize client satisfaction.
• Converted community contacts into potential clients through networking, consistency and credibility.
• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
• Developed and executed targeted relationship and account development strategy.
• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.

Minor in Project Management