Charanjeet Singh Dehal
Toronto
Summary
Resourceful cloud engineer experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
ESI Technologies
10.2023 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
Junior Cloud Engineer
Charger Logistics (Pearl Technologies)
06.2023 - 09.2023
- Collaborated with development teams to design, implement, and maintain continuous integration and deployment pipelines.
- Supported multi-cloud environments by designing unified operational processes for seamless management of diverse systems.
- Conducted regular audits of cloud environments to ensure compliance with industry standards and regulatory requirements.
- Optimized system performance for increased scalability and reliability through regular maintenance and updates.
- Developed custom scripts for automating routine tasks, increasing team productivity and reducing manual errors.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
Junior Cyber Security Analyst (Co-op)
Sazan Pt. Ltd
01.2023 - 04.2023
- Prioritized detected vulnerability based on criticality of IT assets and fixed vulnerabilities of all IT assets through patch management system
- Re-run vulnerability scan to check if vulnerabilities are fixed
- Work on the Vulnerability Management and Patch Management programs to improve the process, match the output with system management, and patching
- Planning of various scan templates based on type of IT assets
- Review scanning infrastructure; process; technology to mature Vulnerability Program
- Research and advice on vulnerability, exploit and patch/configuration change issues to identify the impact on the end system and associated applications and followup with appropriate internal teams as required.
Education
Ontario College Graduate Certificate in Cyber Security (Post-Graduate, Co-op) -
Loyalist College
Toronto05.2023
Bachelor of Technology in Computer Science - undefined
Guru Nanak Dev Engineering College
Skills
Technical SupportTroubleshootingAWSGCP understanding of networking,(TCP/IP, DNS, VPN)Active DirectoryIdentity and Access Management (IAM)Authentication (MFA)GCP (google)
System performance
Quality Assurance
Incident Management
Quality Control
User Support
Design
Incident Response
Cost Optimization
Problem-Solving
Computer Security
Interpersonal Communication
Timeline
Technical Support Engineer
ESI Technologies
10.2023 - Current
Junior Cloud Engineer
Charger Logistics (Pearl Technologies)
06.2023 - 09.2023
Junior Cyber Security Analyst (Co-op)
Sazan Pt. Ltd
01.2023 - 04.2023
Ontario College Graduate Certificate in Cyber Security (Post-Graduate, Co-op) -
Loyalist College
Bachelor of Technology in Computer Science - undefined
Guru Nanak Dev Engineering College