Identity & Access Management Engineer with over 8+ years of professional experience in Development, Enhancement, Production Support and PMO with special emphasis on IBM Security Identity Manager, IBM Security Access Manager & Centrify Infrastructure Services.
Recognized and Awarded consistently for performance excellence and contributions to team success from TCS,IBM & Deloitte.
Excellent organizational skills with clear understanding in Requirement gathering, Analysis and Design.
Strong knowledge on ITIL practices for Change, Service Request, Problem and Incident management.
Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to maintain customer satisfaction.
An Excellent Team Player and individual contributor.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Security Architect
Kyndryl
Hyderabad , Telangana
07.2021 - Current
Continuous engagement with business and technology stakeholders to gather goals and requirements.
Weekly connect with business partners to balance requirements, security and risk reduction.
Developed security metrics and technical analysis to give insight into performance and trends.
Managing team of 8 employees, overseeing hiring, training, and professional growth of employees.
Senior Solution Delivery Lead
Deloitte USI
Hyderabad, Telangana
02.2019 - 07.2021
Project : Roche Pharma
Duration: 08/2019 - Till Date
IAM Managed services Team assigned to work on multiple technologies configured within client environment.
Worked on installation, configuration and deployment of Centrify Identity solution for existing client environment.
Worked on PowerShell scripting for automation of various tasks related to Centrify Identity solution.
Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
Worked on SailPoint, Radiant Logic VDS & Azure AD administration tasks.
Leading all team activities and ensuring best process is followed to ensure there is no impact to client deliverables.
Achieved 0% SLA breach consistently for the last 5 quarters and customer rating above 4.1 out of 5.
Worked on analysis of all project data, preparing and presenting client decks on weekly, Monthly & Quarterly basis..
Worked on enhancement's & automation proposals to client to reduce the number of tickets reported on daily basis.
Project : Sysco Retail
Duration: 02/2019 - 08/2019
Worked on Incidents reported by customers & Enhancements for ITIM production environment.
Worked on configuration and merging of users from new acquisition HR systems to Sysco Retail ISIM system
Worked on workflow modifications as per client requirements.
Leading & managing Mergers and Acquisition meeting Weekly & Monthly.
Trained team members on ISIM activities.
Security Delivery Specialist
IBM India Pvt. Ltd
Hyderabad, Telangana
01.2016 - 02.2019
Project : Qantas Airlines
Working on Incidents reported by customers & Implementations for ITIM production environment.
Leading & managing ITIM Problem meeting twice a week.
Worked on ISIM work-flows enhancement's, provisioning policies and TDI Assembly lines for manual tasks automation on ISIM.
Worked on Issues fix with TDI user onboarding AL.
Worked on AD power shell scripting for automation of custom tasks on AD.
Performed ISIM Performance tuning activity for better performance which avoided the weekly Sev-2 Incidents on ISIM down issue.
India Systems Engineer/IAM Developer
Tata Consultancy Services Ltd
Multiple Locations , Multiple states
03.2013 - 01.2016
Project : SADAD
Duration : 06/2015 - 11/2015
Webseal, ISAM & TDS administration. Interacting with Clients for requirements gathering.
Managing the Creation and deleting of TAM user accounts through PD Admin
Creating and management of ACL's and Groups.
Junction Creation for Cross-Gained user level access to portal application
Worked on centralized user authentication and authorization management for online portal and business initiatives enabling single sign on features.
Worked on Fix pack installation for Webseal, Policy server and TDS Configured Automatic redirection of URL customized Error Messages as per client requirement.
Worked on modifying the configurations for Webseal , TDS as per client requirements.
TDS Failover configuration for High availability.
Project : CBA
Duration : 03/2014 - 06/2015
ITIM5.1 Development / Enhancement activities
Managing the ITIM support and enhancement activities.
Meeting with various Application Teams to gather the Business requirement for Provisioning/DE provisioning policies and rules set.
Monitoring daily Assembly Line processing, on boarding-users,data change-users, user status change, service regulation, report generation, client ticket resolution activities.
Remodel Work-flows for Provisioning and DE-provisioning process according to client requirements
Creating & Modify of work-flows as per the client requirement Managing user profiles, accounts on various end systems with appropriate user attribute alterations.
End users Email account provisioning, Mail notification improvement, Password policy reset and various services provisioning automation.
Implemented Automatic Email provisioning for New On boarded users through Life Cycle Rule
Implemented Automatic trigger Mail Notifications through TDI. Worked End to end ITIM functionalities Roles, provisioning policies, service selection policies, AD groups ,ITIM groups, OU's ,Managing ACI's and Views etc.
Project : Deluxe
Duration : 06/2013 - 03/2014
Implementation of ISIM 6.0 and all related development activities for Internal and external users of organization.
Managing the ITIM support and enhancement activities. Meeting with various Application Teams to gather the Business requirement for Provisioning/DE provisioning policies and rules set.
Monitoring daily Assembly Line processing, on boarding-users,data change-users, user status change, service regulation, report generation, client ticket resolution activities.
Build bridge between IBM and customer so as to formulate the client requirement as desired.
Remodel Workflows for Provisioning and De-provisioning process according to client requirements.
Modified workflows to automate Group Owner approvals in ITIM.
Developed Custom adapters to automate provisioning/de-provisioning for multiple applications.
Managing user profiles, accounts on various end systems like LDAP, UNIX, Linux, AIX, Domino server, Mainframe and Oracle Systems with appropriate user attribute alterations.
End users Email account provisioning, Mail notification improvement Password policy reset and various services provisioning automation.
Education
B.E - Electronics And Communication Engineering
Vel High Tech Sri Rangarajan Sakunthala Engg. Colg
Chennai
08.2008 - 04.2012
Skills
IBM Security Identity Manager (ISIM)
undefined
Accomplishments
Supervised team of 4-8 members in different projects.
Collaborated and lead team of 8 in the transition of Roche project to Deloitte.
Recognitions
Recognized by TCS with TCS Gems Award for excellent client contributions.
Recognized by IBM with "Put the client first" for 2 consecutive years.
Recognized by Deloitte with "Applause Award" for outstanding effort in project handling and transition.
Timeline
Security Architect
Kyndryl
07.2021 - Current
Senior Solution Delivery Lead
Deloitte USI
02.2019 - 07.2021
Security Delivery Specialist
IBM India Pvt. Ltd
01.2016 - 02.2019
India Systems Engineer/IAM Developer
Tata Consultancy Services Ltd
03.2013 - 01.2016
B.E - Electronics And Communication Engineering
Vel High Tech Sri Rangarajan Sakunthala Engg. Colg
08.2008 - 04.2012
Similar Profiles
Aaron LujanAaron Lujan
Associate Director of Customer Success at KyndrylAssociate Director of Customer Success at Kyndryl