CHARANRAJ GATTY

• Responsible for managing Install Base Quoting team
• Team size is 20+ consisting of Business Analyst, Sr Business Analyst, and team Leads spread across Pune, Bangalore
• One of the major goals is to improve Sales Productivity by making our existing processes & operations scalable for evolving business needs as well as making it effective, efficient, and effortless

Roles & Responsibilities

• Drive Process Optimization projects to improve Quote velocity by making the process much smarter while complying with business policies
• Collaborate with cross-functional teams like the Data Governance team, PMOs, to improve data quality thereby improving quoting speed & accuracy
• Partner with IT, and GPOs and focus on improving automation capabilities
• Operational Readiness for new Subscription programs as well M&As and scale-up for evolving business needs
• Compliance to Processes, Policies & Procedures
• Stakeholder Engagement with Leaders across EMEA region to run the business, solve business problems and drive organization-based projects in collaboration
• Drive Strong Performance Management across the teams and sites
• Drive People Strategy for Global Team which includes job leveling, hiring for future skillset, Talent Segmentation, Succession Planning & Attrition Control

Additional Responsibility

• Drive Senior Leadership Stakeholder Engagement Survey across Sales Management Support group catering to multi processes like IB, Renewal Quoting, Sales Operations

• Managing HW order management team of 15 Responsible for booking HW and SW orders by performing key validations like approvals, quantity, amount, and customer details etc
• Coordinates and resolve disputes by coordinating with support groups like post-booking
• Deal management, CMRB, Install base and support renewals
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
• Review & approval of high-value deals/exception handling / Escalation handling
• Lead quarter end with effective planning/adequate staffing /stake holder reviews/Follow Ups/Reporting/Controls & documentation
• Driving efficiency, Reducing cost through process improvement & customer effort reduction project
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Procurement – Requesting quotation, Negotiation, Transactional Buying, PO Creation, GRN procedures

Accounts Payable

• Creation and Modifications of vendor details
• Timely and accurate completion of indexing based on language, location and Process
• Timely and accurate processing of PO and Non PO invoices in ERP by applying process rules and exceptions
• Investigate on invoice discrepancies and follow up with Suppliers/Clients/Vendor master/Procurement based on the issues
• Record and manage any invoice exception including escalations
• Proactive queue management ensuring no aged items pending for processing or aged invoice pending for discrepancy resolution on approval
• Blocked document research, follow up and resolution and Vendor debit balance analysis
• Ensure timely payment to vendors
• Generate payment proposal , review and follow up for approval
• Initiate stop payment process
• Knowledge on VAT regulation and application
• Travel and Expense - JP Morgan and Amex Travel Card Application and claim processing
• I Expense Audit – Audit of claims submitted , Approving claims
• P-Card – Allotment of P-Card, Processing , Cancellation and Delinquency
• Monitor , co-ordinate and implement month end, quarter end and year end activities
• Review and analysis bank reconciliation statements with R2R tower
• Perform and examine Accrual adjustment entries
• Rectify /Reclass of expenses charged to incorrect accounts prior AP month end

Part of Accenture procurement services and got the opportunity to work with 3 different clients. Bank of Ireland, Deutsche Bank and NAB (National Australian Bank).

• In an effort to provide the highest level of customer service to the Clients, a database was created for D-satisfied customers as well as for process escalations.
• Actively completed the internal transition of NAB Accounts payable, Procurement-card processes within 2 months.
• Shakedown testing was successfully organized as part of the deployment of a new application for Deutsche Bank client and the implementation was completed effectively.
• Worked as a Global IT co-ordinator for technical issues reported and participated in advanced system deployment.
• Visual Dash board reporting initiated for the entire engagement
• Ensure that internal control and quality review mechanism is followed for all activities being delivered by team members

• Worked as a Customer Care Officer for Standard Chartered Bank
• Handling customer queries regarding their credit card
• Assisting the customers in bill payments and credit card enquiries
• Taking care of blocking and replacement of credit cards.