Charchika Kumari
Sales
New Delhi
Summary
Address: D.K. Road, Mohan Garden, New Delhi
Objective: To associate myself with a reputed organization, which would provide me with an ample scope of learning growth and competitive environment to utilize my capabilities towards the organization.
Professional Skills: ∙ Dealing with different hotel partners/operators /Vendors/customers ∙ Experience in working with B2C profile. ∙ Ability to work in a highly dynamic environment & open in accepting new challenges. ∙ Proficient in English written & verbal communication.
Team Player ∙ Quality Oriented. ∙ Target Oriented ∙ Result Driven with meeting individual KPIs/targets & team goals. ∙ Able to work under pressure.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Subject Matter Expert (SME)
University living accommodation private limited
Noida
06.2021 - Current
- Dealing with international students along with Indian students to make them book their off campus housing
- Using Zoho as CRM tool .Chasing targets to meet individual and Team Goals .
- Guiding our client over calls & emails regarding how to book their accommodations.
- Handling a team of 12 members.
- Set monthly target for the team.
- Allocating leads to the team and prepare rosters for the month.
- Auditing team member's leads status on a weekly basis.
- Provide training to all the new joiners along with the existing team members as per the requirements.
- Handling online chats on SalesIQ and business whatsapp messages on Tellephant.
INSIDE SALES SPECIALIST
Simplilearn Solutions Private Limited
12.2020 - 03.2021
- Working on the Salesforce platform for maintain the data of the clients & 3CX for outbound calls
- Chasing targets to meet individual and Team Goals
- Handling Project Management course i.e
- PMP, PRINCE 2 Agile and Foundation, PRINCE
- Foundation and Practitioner etc
- For Middle East and African clients
- Sending Emails and templates to the clients for conversions
- Maintaining talktime for minimum 90 Minutes for better conversion ratio.
Relationship Manager
CampK12 INNOVATION PRIVATE LIMITED
06.2020 - 12.2020
- Supporting the clients with the best possible resolution in a given period of TAT
- Working on Zendesk platform for resolution of queries & Exotel for inbound & outbound calls
- Rescheduling, cancellation of sessions for the client/parents is the utmost work we have to execute within 24 hours
- Making Onboarding calls and feedback calls to the customers on a regular basis
- Coordination is must with customer & service providers
- Maintaining relationships with the customers and work on renewal and referral sales
- Coordination with parents regarding any issues related to classes, next level concern(Batch creation) ,rescheduling of session for any new test series/courses, course change & curriculums
- Sharing bulk details with parents/clients regarding new courses ,competitions & other camps
- Using Student Dashboards for uploading details like-
- Skills ,projects, coins, report cards and certificates
- Guiding our client over calls & emails regarding how to use Student’s dashboard
- Work
Sales Associate
Make My Trip (INDIA) PRIVATE LIMITED
Kolkata
11.2018 - 04.2020
- Sales and Operations) ∙ Spearheading end-to-end operations, Sales and support to the service partners
- Interfacing with hotel partners and DMC (Vendors) to manage rates and their accounts
- Assisting in ensuring their availability on the website, managing inventory, rates, key accounts & connectivity related transactions, allotment, notification & cancellation ∙ Promoting supplier self-service support & maintenance; managing e-mails from hotel partners & Local suppliers
- Providing end to end operation & with maintaining the SLA’S
- Preparing International Holiday Packages
- Effectively offered holiday services for both national as well as international locations
- Managing escalations post-sales and on-ground escalations
- Booking Flights, Hotels and other services like sightseeing by getting rates from local vendors (DMC’S) and using websites like DOTW, Hotel Beds
- Air Reservations using Amadeus and Galileo
- Reconfirmation of services and rechecking vouchers (Hotel, Flight, Activities, VISA) before hand over to the client
- Collection of Visa documents, payments, submitting visa documents and coordinating with VFS to complete bio-metric process for the clients in the city
- Collecting Payments from Clients and maintaining their accounts and getting Renewal and Referral Business.
SALES EXECUTIVE
COX AND KINGS LIMITED
01.2018 - 11.2018
- Selling of products and generating revenue, handling of post sales operations ∙ Managed & provide services by offering best packages & ultimate solution to customer ∙
- Coordinated with clients for understanding requirements and maintain relationship with Customers
- Maintaining of Pre sales & post sales reports
- Provided training for different products & analyzing of market requirement ∙ Development & strategic plans to achieve the goals and targets
- Responsibilities: ∙ Maintaining relationships with important clients by making regular calls and emails understanding their needs, and anticipating new marketing opportunities
- Coordination with suppliers for designing the expected Travel Tour packages as per the requirement for
- FIT & Groups
- Resolving client’s queries, handling objection & providing assistance
- Coordination with Passengers for after Sales Services like – Thank You email, Visa Formalities any Pre &
- Post tour changes, Costing, Customer Relation, Payment settlement on time
- Creating new customer and approaching existing customers for travel
- Implementing Inside sales plans and advertising
- Gathering, investigating, and summarizing market data and trends to draft reports
- Visa application Processing
- Handling the payment and accounts for Hotel and other travel related bookings
- Developed and maintained good working relations with various suppliers
- Ensured product updates communication to all reservation departments
- Customer interaction for travel related Queries
- Performs other duties as necessary.
Intern
SOTC HOLIDAYS
05.2017 - 07.2017
SOTC HOLIDAYS
03.2015 - 07.2015
- Research Paper Presentation
- Demand, Distribution and Constraints in the Supply of, Electricity in Urban
- Patna : A Spatial Analysis under
Education
MBA - Tourism and Travel Management
Indian Institute of Tourism And Travel Management
Bhubaneswar 04.2016 - 07.2018
Bachelor of Arts - Geography
Patna Women’s College
Patna 07.2013 - 05.2016
CBSE - Arts
Notre Dame Academy
Patna 06.2011 - 05.2013
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Baldwin Academy
Completed Certificate Course in French Language - undefined
Completed Certificate Course in Tourism and Travel Management - undefined
Skills
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Additional Information
Date of Birth: 08.11.1995
Gender: Female
Father's Name: Sanjay Kumar
Marital Status : Married
Spouse Name : Shashank Shrivas
Timeline
Subject Matter Expert (SME)
University living accommodation private limited
06.2021 - Current
INSIDE SALES SPECIALIST
Simplilearn Solutions Private Limited
12.2020 - 03.2021
Relationship Manager
CampK12 INNOVATION PRIVATE LIMITED
06.2020 - 12.2020
Sales Associate
Make My Trip (INDIA) PRIVATE LIMITED
11.2018 - 04.2020
SALES EXECUTIVE
COX AND KINGS LIMITED
01.2018 - 11.2018
Intern
SOTC HOLIDAYS
05.2017 - 07.2017
MBA - Tourism and Travel Management
Indian Institute of Tourism And Travel Management
04.2016 - 07.2018
SOTC HOLIDAYS
03.2015 - 07.2015
Bachelor of Arts - Geography
Patna Women’s College
07.2013 - 05.2016
CBSE - Arts
Notre Dame Academy
06.2011 - 05.2013
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Baldwin Academy
Completed Certificate Course in French Language - undefined
Completed Certificate Course in Tourism and Travel Management - undefined
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