Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Receptionist
Charishma Rao Puchakayala

Charishma Rao Puchakayala

Technical Support Engineer
Hyderabad,Telangana

Summary

Detail-oriented and highly skilled Technical Support Engineer with over 2.5+ years of experience in technical support for Microsoft 365 and Microsoft Power Platform. Proven track record of troubleshooting complex technical issues, ensuring customer satisfaction, and collaborating effectively with cross-functional teams. Adept at utilizing advanced troubleshooting tools and techniques, documenting bugs, and implementing corrective solutions.

Overview

3
3
year of professional experience

Work History

Microsoft Service Desk Agent

Tata Consultancy Services
01.2021 - 01.2022
  • Troubleshooting, Resolving, Researching & Documenting technical issues surrounding Microsoft Windows, Outlook, Microsoft Intune, & Microsoft 365 issues for KPMG UK end users
  • Enable faster solution delivery through effective collaboration with peers and other technical support specialties
  • Assist customers in solving Microsoft 365 problems arising out of day-to-day usage.

Technical Support Engineer

Tata Consultancy Services
1 2022 - 1 2024
  • Provided technical support to Microsoft Americas region customers for Microsoft 365 and Microsoft Power Platform, resolving complex issues efficiently
  • Utilized advanced troubleshooting techniques to identify and resolve customer problems, ensuring high levels of customer satisfaction
  • Collaborated with other technical support engineers and teams to document bugs, analyze logs, and swarm on critical issues
  • Monitored customer operations and implemented corrective solutions to enhance system performance
  • Received over 70 customer satisfaction surveys for outstanding support in Microsoft 365 and Microsoft Power Platform cases
  • Gained hands-on experience with troubleshooting tools such as Unify and CMAT.

Education

B. Tech in Electronics And Communications Engineer -

Jawaharlal Nehru Technological University Kakinada (JNTUK)
Kakinada, India
04.2016 - 2020.05

Skills

Microsoft Power Apps

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Microsoft Service Desk Agent

Tata Consultancy Services
01.2021 - 01.2022

B. Tech in Electronics And Communications Engineer -

Jawaharlal Nehru Technological University Kakinada (JNTUK)
04.2016 - 2020.05

Technical Support Engineer

Tata Consultancy Services
1 2022 - 1 2024
Charishma Rao PuchakayalaTechnical Support Engineer