Charitha N
Bengaluru
Summary
Progressive Associate Consultant with familiarity in systems, performance and capacity management. Adept at developing new internal initiatives and methodologies. Exceptional research abilities and solid presentation skills.
Overview
2
2
years of professional experience
Work History
Associate Consultant
Invensis (Liminal)
Bengaluru
02.2023 - Current
- Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.
- Identified root causes of technical problems and proposed solutions accordingly.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via emails and support ticket platforms.
Assistant Manager
Homesfy
Bengaluru
03.2023 - 01.2024
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided guidance to clients throughout the entire home buying process.
- Scheduled and attended weekly appointments with clients.
- Identified potential buyers through cold calling.
Investment Manager
Square Yards
Bengaluru
11.2022 - 02.2023
- Developed and implemented investment strategies to meet clients' goals.
- Advised clients on asset allocation, portfolio rebalancing and other investment decisions.
- Advised clients on the best options for buying or selling property.
- Developed strong relationships with customers by providing them with ongoing support.
Education
Bachelor of Engineering - Civil Engineering
Nitte Meenakshi Institute of Technology
Bengaluru, India06-2022
12th
ASC PU College
Bengaluru, India08-2014
10th
The New Cambridge High School
Bengaluru, India03-2014
Skills
- Troubleshooting
- Problem Resolution
- Customer Relationship Management
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- State-level Kabaddi player at SAI.
- Secured 1st place in the overall college project competition.
Languages
English, Kannada, Hindi
First Language
Timeline
Assistant Manager
Homesfy
03.2023 - 01.2024
Associate Consultant
Invensis (Liminal)
02.2023 - Current
Investment Manager
Square Yards
11.2022 - 02.2023
Bachelor of Engineering - Civil Engineering
Nitte Meenakshi Institute of Technology
12th
ASC PU College
10th
The New Cambridge High School
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