CHARITHA SRI MURARI

Google workspace:-

• Execute, manage, and lead Google Workspace Setup and Migrations.
• Troubleshoot Google Workspace Apps, Sync and Migration tools.
• Google Workspace Admin and user training.
• Users and Group Management.
• Mobile Device Management and Access Restrictions.
• Auditing, Rules, and Alerts creation.
• Data Loss Prevention.
• Identity and Access Management.
• Assisted internal team and external clients with configurations, GAM
  scripts.
• DNS troubleshooting with respect to Google Workspace.
• Integration with third-party tools for SSO and SAML

Office 365:-

• Execute, manage, and lead Microsoft 365 migrations for Microsoft external clients (small business clients 10 – 300 users).
• Troubleshoot Microsoft 365 applications including Outlook, SharePoint Word, Excel, One Note, PowerPoint of Client applications.
• Microsoft 365 Admin and User training.
• Auditing, Rules, and Alerts creation.
• Data Loss Prevention.
• Exchange/Microsoft 365 support, maintenance, and administration (Account provisioning, migration from Exchange to Office 365, distribution group creation). SharePoint administration and support

DTDC :-

• Specialized assistance was provided for the Google Workspace platform tailored specifically for DTDC (organization), encompassing all aspects of managing Google Workspace services comprehensively. This support likely involves tasks such as setup, configuration, maintenance, troubleshooting, and optimization of Google Workspace tools and features to meet the specific needs and requirements of DTDC.
• Ticket creation, Updation and closing within SLA violation.
• Quick response and resolution to the tickets raised.

• Provided comprehensive career guidance to students, utilizing various methods such as assessments, interviews, and planning materials to help them identify interests and abilities
• Collaborated with faculty, staff, and student services divisions to support university-wide goals, while also connecting students to additional resources such as financial aid and vocational training as needed
• Demonstrated strong communication skills in both telephone and email correspondence, effectively addressing high-volume inquiries and resolving issues to maintain client satisfaction and prevent loss of key accounts
• Ticket creation, Updation and closing within SLA violation
• Quick response and resolution to the tickets raised