Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Brewer

Whiteland

Summary

Results-driven Shift Manager with expertise in team leadership, customer service, and process improvement. Proven track record in managing daily operations and enhancing employee training, committed to delivering exceptional service and optimizing inventory management.

Overview

11
11
years of professional experience

Work History

Manager

Noble Wine and Spirits
Franklin
07.2024 - Current
  • Led team in daily operations and ensured efficient workflow.
  • Developed strategies to optimize resource allocation and reduce waste.
  • Coordinated training programs to enhance employee skills and performance.
  • Implemented new processes to improve service delivery and customer satisfaction.
  • Monitored compliance with company policies and industry regulations.
  • Facilitated communication between departments to streamline operations.
  • Managed vendor relationships and negotiated contracts for supplies and services.
  • Analyzed operational data to identify areas for improvement and growth.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Shift Manager

Taco Bell
Whiteland
03.2015 - 07.2025
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained new team members on food safety and proper equipment usage.
  • Managed inventory levels and ordered supplies to maintain stock availability.

Assistant Manager

Circle K Gas Station
Whiteland
06.2017 - 05.2023
  • Assisted in developing operational strategies to improve team efficiency.
  • Coordinated staff schedules to optimize coverage and service delivery.
  • Trained new employees on company policies and procedures.
  • Facilitated team meetings to discuss progress and address concerns.
  • Managed inventory systems to ensure accurate stock levels and availability.
  • Implemented process improvements to enhance customer satisfaction initiatives.
  • Evaluated employee performance and provided constructive feedback regularly.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.

Education

High School Diploma -

Greenwood High School
Greenwood Indiana
05-1993

Skills

  • Inventory management
  • Staff training
  • Process improvement
  • Customer service
  • Health and safety compliance
  • Operational planning
  • Schedule coordination
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem solving
  • Decision making
  • Opening and closing procedures
  • Quality assurance
  • Reporting and documenting
  • Scheduling expertise
  • Performance reviewing
  • Mentoring and coaching
  • Safety compliance
  • Hiring and recruiting
  • Accurate money handling
  • Shift leadership
  • Team development
  • Inventory controls
  • Relationship building
  • Supply ordering

Timeline

Manager

Noble Wine and Spirits
07.2024 - Current

Assistant Manager

Circle K Gas Station
06.2017 - 05.2023

Shift Manager

Taco Bell
03.2015 - 07.2025

High School Diploma -

Greenwood High School

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Charity Brewer