Charity Frank
Mishawaka
Summary
To join a company that offers personal growth, while managing to meet and exceed company standards.
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced logistics coordinator with a proven track record in optimizing operational schedules and resource allocation to enhance service delivery. Successfully monitored real-time logistics operations, addressing issues promptly to minimize delays and improve reliability across multiple channels. Developed effective tracking systems for shipments, which improved visibility and communication with clients regarding delivery status. Established strong relationships with transportation partners, ensuring adherence to service level agreements and enhancing overall operational efficiency.
Overview
14
14
years of professional experience
4038
4038
years of post-secondary education
Work History
Dispatcher
Alleguard
Mishawaka
07.2025 - Current
- Coordinated daily operational schedules, optimizing resource allocation and ensuring timely dispatch of services to meet customer demands.
- Monitored real-time logistics operations, promptly addressing issues to minimize delays and enhance service reliability across multiple channels.
- Implemented tracking systems for shipments, improving visibility and communication with clients regarding delivery status and expected arrival times.
- Developed and maintained strong relationships with transportation partners, ensuring effective collaboration and adherence to service level agreements.
- Analyzed dispatch performance metrics, identifying trends and implementing strategies that led to improved operational efficiency and customer satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
Housekeeping/Cleaning
Loves To Clean LLC
Mishawaka
03.2020 - Current
- Cleaning houses, laundry fold/clean, vacuum, dust, windows, floors, outside working yard work, landscape
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Emptied wastebaskets and replaced liners.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
CDL Tanker Driver
Marathon Petroleum Corp
Niles
07.2024 - 07.2026
- Operated tanker trucks to transport hazardous materials safely, ensuring compliance with state and federal regulations.
- Conducted pre-trip and post-trip inspections, identifying maintenance needs to prevent vehicle downtime and ensure safety.
- Maintained accurate delivery logs and documentation, facilitating seamless coordination with dispatch and improving operational efficiency.
- Collaborated with logistics teams to optimize delivery routes, reducing travel time and enhancing customer satisfaction.
- Implemented best practices for loading and unloading hazardous materials, minimizing risk and ensuring adherence to safety standards.
- Followed all safety protocols while driving on highways and in city traffic.
- Reported any mechanical issues or damage to vehicles immediately upon discovery.
- Adhered to state laws regarding weight limits for vehicles carrying hazardous materials.
- Maintained accurate logbooks of deliveries and pickups according to DOT regulations.
- Performed pre-trip inspections, including checking fluid levels, brakes, tires and lights.
- Completed paperwork related to delivery receipts, bills of lading, manifests and driver logs.
Class A CDL Driver
Central Transport Co
South Bend
12.2023 - 03.2024
- Checked vehicles to ensure they were in proper working order before and after trips.
- Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
- Maintained accurate logs of driving activities to ensure compliance with federal regulations.
- Operated Class A vehicles safely across various routes, ensuring timely delivery and maintaining high customer service standards.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance with transportation regulations.
- Managed and documented daily logs of driving hours and mileage, adhering to federal and state regulations.
- Collaborated with dispatch teams to optimize routes and improve delivery efficiency, enhancing overall operational workflow.
Correctional Officer
Westville Correctional Facility
Westville
02.2020 - 02.2023
- Attending to offenders, to protect and serve not only for safety of my fellow officers but the offenders as well
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Back of House Team Member
Chick-fil-A
Mishawaka
10.2019 - 12.2019
- Worked in back of the house, preparing food from prep to boxing it to be ready to be bagged for the customers, working together as a team, clean area, training to become a manager for the BOH
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Ensured compliance with health and safety regulations within the kitchen environment.
Server
Wings Etc
Osceola
04.2019 - 11.2019
- Meet and greet guests to take orders to company standards and menu knowledge, while serving food, pre-busing tables, getting refills on drinks while maintaining a clean and safe work environment and helping with running food
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Server/Bartender
Hooters
Mishawaka
04.2017 - 03.2019
- Meet and greet guests, took orders to serve and make drinks to company standards while building guest relations for keeping guests coming back while maintaining a clean and safe work environment
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Assistant Manager
Dunkin' Donuts
South Bend
12.2012 - 05.2017
- Scheduled and received food deliveries while managing and doing all other managing duties as food quality and safe counts while maintaining a clean and safe work environment
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
Quality Control Manager
Patrick Industry
Elkhart
01.2016 - 03.2017
- Inspection of line workers, sand doors, nail doors, wrap/band for shipping, fast paced limit everyday for quote, team motivation/ work
- Developed and implemented Quality Control policies and procedures.
- Analyzed data to identify areas for improvement in the quality system.
- Coordinated with production team to ensure products meet specifications.
- Trained staff on quality control principles, techniques, and processes.
- Performed regular inspections of raw materials, components, and finished products.
Machine Operator
Map of Easton
Granger
05.2015 - 01.2016
- Perform a fast paced with making parts for dashboards of automobiles, clean environment
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Maintain records of completed work and production data including volume produced and time required for each task.
Server
American Pancake House
Mishawaka
03.2014 - 03.2015
- Meet and greet guests, take orders to serve and build customer relations while keeping them coming back while maintaining a clean and safe work environment
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Trainee Assistant Manager
Zikers Cleaners
South Bend
04.2013 - 10.2013
- Train to become an assistant manager, greet customers, tag the clothes, details with clothes, organization of the store from each first letter of last name, speed, maintain a safe and clean store
- Assisted in the preparation of training materials and documents.
- Provided administrative support to trainers during sessions.
- Maintained a log of all trainee activities, including attendance, assessment scores, and feedbacks.
Education
Real Estate
Cressy & Everette
04.2025 - 02.2026
Cdl Class A -
160 Driving Academy
South Bend, INHigh School Diploma -
Mishawaka High School
Mishawaka, INSome College (No Degree) - Nursing
Ivy Tech Community College of Indiana
South Bend, INSkills
- Strong Work Ethic
- Heavy Equipment Operation
- Problem-Solving Capabilities
- Trailer Coupling and Uncoupling
- Safe Driving Practices
- Effective Communication Abilities
- Materials Transport
- Cargo Handling
- Courteous and Polite Demeanor
- Dependable and Reliable
- Dispatch coordination
- Logistics monitoring
- Shipment tracking
Personal Accomplishments
- Manager
- Head Bartender
- Lead Server and Bar Trainer
- Team lead
- Certification in safety
- CPR certification
Timeline
Dispatcher
Alleguard
07.2025 - Current
Real Estate
Cressy & Everette
04.2025 - 02.2026
CDL Tanker Driver
Marathon Petroleum Corp
07.2024 - 07.2026
Class A CDL Driver
Central Transport Co
12.2023 - 03.2024
Housekeeping/Cleaning
Loves To Clean LLC
03.2020 - Current
Correctional Officer
Westville Correctional Facility
02.2020 - 02.2023
Back of House Team Member
Chick-fil-A
10.2019 - 12.2019
Server
Wings Etc
04.2019 - 11.2019
Server/Bartender
Hooters
04.2017 - 03.2019
Quality Control Manager
Patrick Industry
01.2016 - 03.2017
Machine Operator
Map of Easton
05.2015 - 01.2016
Server
American Pancake House
03.2014 - 03.2015
Trainee Assistant Manager
Zikers Cleaners
04.2013 - 10.2013
Assistant Manager
Dunkin' Donuts
12.2012 - 05.2017
Cdl Class A -
160 Driving Academy
High School Diploma -
Mishawaka High School
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana