Charity Porter
Gary,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Health Insurance Specialist
Health Alliance
01.2011 - Current
- Reviewed and updated internal documentation to improve workflow efficiency.
- Used Epic and Salesforce to process benefit transactions.
- Improved team productivity by mentoring new hires on company policies, software systems, and best practices.
- Answered up to 80 inbound calls from existing policyholders as well as providers.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Achieved high client retention rates by providing exceptional customer service and addressing concerns promptly.
- Expedited customer issue resolution with thorough knowledge of health insurance policies, procedures, and regulations.
- Enhanced customer satisfaction by efficiently resolving health insurance claims and inquiries.
- Provided comprehensive customer service to drive client satisfaction.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
Oak Park River Forest
Oak Park, ILSkills
- Health insurance
- Service excellence
- Attention to detail
- Call center customer service
- Strong verbal communication
- Critical thinking
- Team leadership
- Client relationship management
- Decision-making
- Customer engagement
Timeline
Health Insurance Specialist
Health Alliance
01.2011 - Current
High School Diploma -
Oak Park River Forest
I have received multiple Daisy awards
I have received multiple awards within my time at Health Alliance.