CHARLENE FELTON
Merrilville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
MEDICATION AIDE
Ignite Crown Point
03.2019 - Current
- Administered medication as directed in policies and procedures to promote resident wellness
- Offered warm and engaging personal care services to assist, support and provide companionship
- Verified identity of resident receiving medication and recorded name of drug, dosage and time of administration to facilitate recordkeeping
- Attended required training, in-service and staff meetings to keep knowledge up-to-date
- Took vital signs to detect deviations from normal and notify care team
- Engaged and assisted residents with activities of daily living to promote independence and enhance personal well-being
- Stored medication safely to prevent unauthorized access and theft
REGISTRATION REPRESENTATIVE
Franciscan Health
04.2022 - 10.2023
- Maintained strong knowledge of HIPAA privacy practices and Release of Information policies and procedures
- Protect security of medical records to maintain strict confidentiality
- Verifies patient health benefits to ensure the health services the patient is receiving is covered under the plan, for billing and collection accuracy
- Greet patient and visitors in a cordial manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience
- Registers new and established patients, inputting all pertinent patient information accurately and obtains written consent for release of patient medical records
- Attend meetings and training sessions as required
- Resolved billing issues by collaborating with billing department, patient's insurer and patient
- Notified appropriate personnel upon completion of patient registration process
- Checked medical records for deficiencies defined by state and federal requirements and hospital policies
GUEST SERVICE REPRESENTATIVE
Majestic Star Casino & Hotel
04.2009 - 10.2017
- Verified personal and payment information on guest accounts for accuracy and completeness
- Offered guests information about amenities and local attractions to improve experiences
- Engaged guests in conversation to share information about products, services and promotions
- Assisted guests with making or canceling reservations through system
- Greeted residents and guests cordially when entering property
- Registered guests upon arrival to hotel and set up guest accounts at departure
Education
No Degree - Medical Assistant
Jeremi College
Munster, IN08-2025
Medical Insurance Billing
Intraining College
Lowell, IN07.2021
Medication Aide
Destination Unlimited Training Center
Schererville, IN04.2017
High School Diploma -
Lew Wallace High School
Gary, IN06.1989
Skills
- Insurance billing
- Insurance procedures understanding
- Registration documents
- Demographics information
- HIPAA procedures
- ICD10
- EPIC
- CPT
Timeline
REGISTRATION REPRESENTATIVE
Franciscan Health
04.2022 - 10.2023
MEDICATION AIDE
Ignite Crown Point
03.2019 - Current
GUEST SERVICE REPRESENTATIVE
Majestic Star Casino & Hotel
04.2009 - 10.2017
No Degree - Medical Assistant
Jeremi College
Medical Insurance Billing
Intraining College
Medication Aide
Destination Unlimited Training Center
High School Diploma -
Lew Wallace High School
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