CHARLES ALEXANDER OAK
Paris Crossing
Summary
Knowledgeable sales professional with proven track record in driving business growth and forging strategic partnerships. Adept at identifying market opportunities and implementing innovative strategies. Demonstrated leadership and negotiation skills have consistently resulted in successful business expansions and enhanced client relations. Reliably adapts to evolving market conditions and excels in client relationship management and strategic planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Business Development
NFLOW Remanufactured Engines
01.2024 - 01.2025
- Developed and implemented company’s first formal dealer sales program.
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased client base by developing and implementing effective business development strategies.
- Recruited and hired a team of seasoned outside sales experts to generate further company growth.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Procured engine cores through team and dealer network to aid manufacturing and on-time delivery.
- Developed and led team training in company policies, systems, and resources.
Territory Dealer Account Manager – IN, IL, AK
SuperATV, LLC
08.2020 - 04.2024
- Developed, maintained, and procured sales through existing and prospective accounts.
- Negotiate multi-faceted business deals on existing and new concept manufacturing.
- Assisted in forecasting inventory levels based on historical sales trends within the dealer network.
- Developed relationships with key decision-makers at dealer locations, fostering trust and loyalty within the account base.
- Assisted in the development of dealer incentive programs to encourage increased sales performance.
- Maintain a current, extensive, and inquisitive knowledge base of the industry and competition
- Maintain consistent and timely communication with customers via emails, text messages, and calls.
- Collaborated with marketing team to develop targeted promotions for dealer network, boosting revenue.
Government Sales Manager
SuperATV
07.2018 - 04.2024
- Developed a new network / customer base for government sales.
- Educated product superiority and implemented within government applications.
- Aided in the securing of the company’s first GSA Schedule contract.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Maintained the company GSA account, SIP Program, and catalog.
- Performed thorough research of market, spending trends, and sales within government entities
- Increased sales revenue by developing and implementing effective sales strategies.
NW Dealer Sales Representative – WA, MT, OR, WY, N
SuperATV, LLC
06.2019 - 08.2020
- Negotiated win-win deals between dealership and customers, fostering long-term loyalty and trust.
- Developed targeted marketing strategies for increasing dealership foot traffic and overall sales.
- Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
- Provided “crisis” aversion through de-escalation and negotiation of irate / upset customers to
- Utilized CRM systems to track client interactions, manage leads effectively and ensure a seamless sales process from initial inquiry through final purchase.
Dealer Sales & Support
SuperATV, LLC
05.2018 - 07.2019
- Managed Dealer Sales email by providing excellent and timely customer service.
- Provided market research and analysis for multiple product categories to aid in market share position and product demand.
- Aided as a lead role in securing the company’s only GSA Schedule Award
- Manage company MAP Policy and issue disciplinary action as needed
- Mentored sales representatives inside and outside by sharing best practices, participating in joint calls or email exchanges to provide feedback and guidance as needed.
Account Manager / Configurator Specialist
SpaceGuard Products
07.2016 - 05.2018
- Estimated, designed, and processed orders for amounts from $100 - $1 million.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Organized and prioritized work in a fast-paced environment.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Education
Bachelor of Arts - Focus: Social Sciences
Indiana University Southeast
New Albany, IN12.2017
Skills
- Proven excellent B2B customer service and sales skills: de-escalation, negotiation, retention, and upselling
- Skilled in sales training and leadership, key account management, revenue growth, networking, and sales development
- Proficient in Microsoft Office, Outlook, Magento, NetSuite, GSA Advantage, ADP, Odoo, Miva, and Concur
- Knowledgeable in Personnel, Account, and Systems Management
- Excellent leadership and communication abilities
- Experienced in business development and business strategy
- Self-motivated and passionately driven to meet and exceed expectations
Websites
Accomplishments
- Produced increase in YOY revenue on individual accounts.
- Increased customer base by expanding market reach through team of sales representatives
- Supervised team of 5 staff members.
- Resolved product issues through consumer testing, effectively regenerating lost business.
- Created a company-wide, comprehensive training program for all sales team members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CPR/AED Certification
- Indiana Driver's License
- Hazmat Awareness
- Hazmat Operations
- Technical Rescue Awareness
- Mandatory Firefighter
Timeline
Director of Business Development
NFLOW Remanufactured Engines
01.2024 - 01.2025
Territory Dealer Account Manager – IN, IL, AK
SuperATV, LLC
08.2020 - 04.2024
NW Dealer Sales Representative – WA, MT, OR, WY, N
SuperATV, LLC
06.2019 - 08.2020
Government Sales Manager
SuperATV
07.2018 - 04.2024
Dealer Sales & Support
SuperATV, LLC
05.2018 - 07.2019
Account Manager / Configurator Specialist
SpaceGuard Products
07.2016 - 05.2018
Bachelor of Arts - Focus: Social Sciences
Indiana University Southeast
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