Charles Dsouza
Mumbai
Summary
Goal-driven analyst with a strong ability to manage and analyze large volumes of information. Proactively identifies trends that impact business success, effectively heading off issues in operations, workflow, and production. Demonstrated expertise in the industry with several years of experience.
Overview
6
6
years of professional experience
Work History
Analyst, Trademark Operations
Corsearch
Mumbai
05.2022 - Current
- Worked on three types of process - Web Results Research, Common Law Research, and Domain Name Research.
- Researching the web with the help of search engines Google and Bing.
- Check the closest availability of the trademark requested by the client.
- Common Law and Domain Name researches are conducted with the help of Company Oriented Software, namely Sparq and Lexis-Nexis.
- Meeting production targets on a daily basis and attending emails by Quality Professionals within a TAT of 30 minutes.
- Generated daily reports by leveraging the capabilities of MS Excel and its various functions.
Senior Customer Service Associate
Teleperformance
Mumbai
02.2021 - 05.2022
- Document Verification process for various documents over the globe.
- Processing document requests by the client on a real-time basis within the given average handling time.
- Meeting daily targets and creating reports on a daily basis with MS Excel.
- Trained new team members on proper service methods and evaluated service.
Neem Agent
Medi Assist Insurance TPA Private Limited
Mumbai
04.2019 - 03.2020
- Processing types of medical claims like Reimbursement, Cashless, and Pre-authorization.
- Create daily reports with the help of MS Excel.
- Claims were processed using Company-Oriented Software.
- Meeting daily targets.
- Coordinating between teams, training new team members on policies and procedures for claims handling.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Education
Bachelor of Science - Statistics
K.C. College
Churchgate, Mumbai04-2018
Science - HSC
St. Andrews College
Bandra, Mumbai03-2015
Skills
- Effective Time Management
- Fast Learner
- Microsoft Office
- Microsoft Excel
- Advance Excel
- Pivot
- Communication Skills
- Good people skills
- Good work ethic
- Energetic work attitude
- Critical thinking and problem
solving
Personal Information
Age: 27 years
Date of Birth: 17/12/1996
Gender: Male
Marital Status: Single
Accomplishments
Certificate of Appreciation for Internal Quality by Teleperformance, Mumbai
Timeline
Analyst, Trademark Operations
Corsearch
05.2022 - Current
Senior Customer Service Associate
Teleperformance
02.2021 - 05.2022
Neem Agent
Medi Assist Insurance TPA Private Limited
04.2019 - 03.2020
Bachelor of Science - Statistics
K.C. College
Science - HSC
St. Andrews College
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