Charles Francis
Operation assistant manager
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager
Contact Point 360
10.2022 - Current
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Served as the escalation point for complex issues, working closely with clients to resolve concerns swiftly and professionally.
- Managed a team of customer service representatives, providing support, guidance, and regular performance metrics.
- Overseeing attrition at the program level.
Senior Team Leader
247 Customer Service PVT LTD
10.2006 - 10.2022
Senior Customer Service Representative
247 Customer Service PVT LTD
10.2006 - 08.2010
Education
Bachelor of Commerce - Faculty of Commerce
Dr. C V Raman University
Khandwa, India 04.2001 -
2nd PUC - Commerce
Baldwin Methodist PU College
Bengaluru, India 04.2001 -
High School Diploma -
St Patricks High School
Bengaluru, India 04.2001 -
Skills
Employee Performance Evaluations
undefinedCertification
[Assistant Manager], Contact Point 360 Pvt Ltd [1 Year
carrom, cricket and listening to music
Enjoying leisure time with carrom, cricket matches, and listening to music.
Timeline
Assistant Manager
Contact Point 360
10.2022 - Current
[Assistant Manager], Contact Point 360 Pvt Ltd [1 Year
05-2022
Senior Team Leader
247 Customer Service PVT LTD
10.2006 - 10.2022
Senior Customer Service Representative
247 Customer Service PVT LTD
10.2006 - 08.2010
Bachelor of Commerce - Faculty of Commerce
Dr. C V Raman University
04.2001 -
2nd PUC - Commerce
Baldwin Methodist PU College
04.2001 -
High School Diploma -
St Patricks High School
04.2001 -
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