Charles Godsey
Indianapolis
Summary
Dynamic Front Desk Manager at Sybaris with proven leadership and exceptional customer service skills. Enhanced guest satisfaction through effective conflict management and streamlined check-in/check-out processes. Developed training programs that improved team performance, fostering a culture of quality assurance and guest services. Committed to delivering memorable experiences and building lasting customer relationships.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Sybaris
Indianapolis, IN
04.2023 - Current
- Supervised front desk operations, ensuring excellent guest service and satisfaction.
- Coordinated staff schedules to optimize coverage and efficiency during peak hours.
- Implemented training programs for new front desk associates, enhancing team performance.
- Managed guest check-in/check-out processes, maintaining accuracy and efficiency.
- Developed standard operating procedures for front desk operations to streamline workflows.
- Resolved guest complaints promptly, improving overall customer experience and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Fast Food Worker
Fazolis
Indianapolis, IN
04.2021 - 03.2023
- Operated kitchen equipment to prepare and cook menu items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Made change and returned correct cash and coin to patrons.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
North Central
Indianapolis, IN05.2021
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Leadership qualities
- Listening skills
- Daily reporting
- Quality assurance
- Employee training
- Guest services
- Sales and upselling
Timeline
Front Desk Manager
Sybaris
04.2023 - Current
Fast Food Worker
Fazolis
04.2021 - 03.2023
High School Diploma -
North Central