Charles Jayaraj

• Expertise in managing large-scale projects from inception to completion with a focus on timely delivery and quality control
• Experience of SharePoint site maintenance and permissions
• Experience of Power BI reporting and SharePoint site maintenance and permissions
• Plans and prioritize own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon
• Deploys a range of systems/technologies/approaches to support the provision of high-quality services and advice
• Distils complex concepts and analysis into cogent and persuasive business case presentations, which convincingly influence decision-makers about the need for significant changes to policy or practice
• Knowledge of and advisory level experience of information security, data protection and GDPR, records management, and information assurance
• Experience in negotiating contracts, managing vendor relationships, and ensuring service quality from third-party providers
• Experience of creating effective networks of stakeholders with strong reputation and credibility
• Proactively maintains communication with key stakeholders in the business ensuring they are informed of the most significant information risks within their areas and how they can manage them
• Makes technical/professional recommendations which have a measurable impact on local business performance (e.g
• In terms of efficiency, quality, reliability, mitigation of risk, productivity, profitability, or customer satisfaction)
• Ability to oversee compliance processes, ensuring all regulatory standards are met while minimizing operational risks
• Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within their professional discipline
• Proven expertise in overseeing day-to-day operations, enhancing productivity, and maintaining high-quality service standards
• Skilled in budgeting, financial analysis, and resource allocation to optimize operational efficiency

· Team & Schedule Management:
Managed schedules, processed time off requests, and arranged coverage for shifts to maintain smooth operations.

· Reporting & Analysis:
Generated and analyzed end-of-day reports, providing insights to senior leadership. Performed ad hoc reporting and data analysis to drive informed decision-making.

· Project Leadership:
Led and supported initiatives to standardize quality and operational processes across multiple support functions, improving consistency and efficiency.

· Operational Planning:
Coordinated with various teams to align operational processes, ensuring seamless execution of day-to-day activities.

· Resource & Time Optimization:
Minimized resource and time losses by quickly addressing employee or production issues and implementing timely solutions.

· Additional Responsibilities:
Took on extra duties during periods of backlog, ensuring that project timelines were met without sacrificing quality.

· Project Updates & Reporting:
Provided regular updates on project specifications and progress to stakeholders, ensuring clear communication throughout.

Managed day-to-day operations, ensuring high-quality production efforts through stringent monitoring and process improvement initiatives.

· Cross-Cultural Training Delivery:
Delivered training programs in Manila, Philippines, aligning cross-cultural teams to organizational goals and processes.

· Team Leadership:
Successfully managed and built high-performing teams, focusing on employee development and maximizing output through targeted training and motivation.

· Training & Development:
Spearheaded training programs, improving employees' technical skills and safety standards in line with regulatory and internal requirements.

· Employee Recruitment & Training:
Recruited and trained 180 new employees between 2015 and 2017, significantly improving workforce efficiency and capability.

· Operational Performance Optimization:
Enhanced operational performance and reduced labor expenses by developing standard practices that streamlined workflows and maximized resources.

· KPI Monitoring & Reporting:
Monitored key performance indicators (KPIs), ensuring that services delivered were consistently on target, using analytical skills to generate comprehensive statistical reports.

· Project Leadership:
Planned and executed strategic operations and projects, leading cross-functional teams and ensuring successful project delivery aligned with business goals.