Charles Joseph

• Currently working at Ocwen Financial Solution PVT LTD as Asst. Manager in Origination

• Hands-on experience in managing various projects, transitioning new processes, working with IT group to set up automated process

• Recognize and escalate urgent/sensitive issues to Manager

• Ensure SLA target are achieved

• Identifying gaps in existing process and identify actions for process improvement.

• Skilled in setting operational process control for all processes to mitigate risk towards customer and Investors

• Review and update Quality parameters in the process Checklist on a quarterly basis

• Brainstorm with Onshore counterparts to determine project needs, objectives and desired outcomes of each research initiative

• Constructively engages in mutual feedback process with supervisor and direct reportees, Provides concrete, regular and actionable feedback

• Spearheaded Modification Underwriting , Day 1 QC, COC (Re-disclosure), Initial Closing Disclosure, CTC Checklist & Pre processing

• Executed the lending process in January 2020 at a new branch.

• Resolved disputes raised by Business Unit.

• Implement any change in procedure as per business requirements.

• Verified and executed MHA and Internal Audit findings.

• Prepare and publish performance report for the team on daily and monthly basis.

• Provide error trend analysis for the team and discuss the top missed errors.

• Organized calibration sessions.

• Persuaded PKT for the team and provide root cause analysis on the top missed questions.

• Scrutinized root cause analysis on all the errors and identified trainings needs.