Charles Kuzma
South Bend
Summary
Dynamic professional with a proven track record at Elliot's On Linden, excelling in customer service and order management. Demonstrated adaptability and effective communication, enhancing team efficiency and guest satisfaction. Skilled in leadership and organization, adept at navigating high-pressure environments to achieve operational excellence.
Developed strong multitasking and communication skills in high-volume restaurant environment. Demonstrated ability to support team operations and enhance customer satisfaction. Looking to transition into new field where these transferable skills can be effectively utilized.
Offering positive attitude and willingness to learn in fast-paced dining environment. Delivers ability to quickly grasp table setting and clearing procedures, along with effective teamwork and communication skills.
Overview
1
1
year of professional experience
Work History
Back Wait at Elliot's on Linden
Elliot's On Linden
04.2023 - 07.2024
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for Formal restaurant with social relevancy and intentionality.
- Increased efficiency in service by effectively communicating with kitchen staff regarding special requests or modifications on orders.
- Provided excellent service to diners through attentive monitoring of their needs and efficient assistance to the waitstaff.
- Provided assistance to both the front-of-house and back-of-house teams as needed, showcasing adaptability and dedication to overall restaurant success.
- Promoted a positive team atmosphere by eagerly helping fellow staff members when needed during high-volume periods.
- Handled difficult situations gracefully, calmly resolving any issues that arose during service hours.
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of each responsibility and maintaining a high level of service quality.
- Collaborated with servers to ensure accurate order delivery, minimizing errors and enhancing guest satisfaction.
- Supported restaurant operations by assisting with inventory management, stocking supplies, and maintaining clean storage areas.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
ALE Agent
North Carolina State Highway Patrol
06.2023 - 01.2024
- ALE is part of the North Carolina's state police force that is interested in upholding the states alcoholic beverage control, lottery and tobacco laws.
- Worked with state police to help maintain safety within the community.
- A weeks of work includes getting picked up in an unmarked cop car, driving to problematic vendors, and sending me it to either buy alcohol, tobacco, or nicotine products.
- If a sale occurs an agent will immediately issue a citation to the clerk. The whole point of my presence is to see if a sale will occur despite me not being of the legal age to purchase such products. Helps keep local communities free of substances and upholds state and federal laws.
Education
Bachelor of Science - Neuroscience
University of Notre Dame
Notre Dame, IN05-2028
High School Diploma -
The O'Neal School
Southern Pines, NC05-2024
Skills
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Adaptive thinking
- Order management
- Organization
- Leadership
- Active listening
Timeline
ALE Agent
North Carolina State Highway Patrol
06.2023 - 01.2024
Back Wait at Elliot's on Linden
Elliot's On Linden
04.2023 - 07.2024
Bachelor of Science - Neuroscience
University of Notre Dame
High School Diploma -
The O'Neal School
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