Charles Monroe
Bloomington
Summary
Dynamic and dedicated professional with extensive experience in customer service at Lassus Handy Dandy. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in cash handling and maintaining cleanliness, contributing to a welcoming environment. Recognized for teamwork and a strong work ethic, ensuring smooth operations and positive feedback.
Overview
2
2
years of professional experience
Work History
Food Service Representative
Lassus Handy Dandy
01.2023 - 05.2024
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Contributed to a positive workplace culture through effective communication skills, teamwork initiatives, and a strong work ethic.
- Collaborated with team members to ensure smooth operations, resulting in consistent positive feedback from customers.
- Demonstrated versatility within various foodservice roles including serving, cooking, cashiering duties as needed for optimal staffing efficiency during peak hours.
Courtesy Clerk
Kroger
09.2024 - 04.2025
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Gas Station Attendant
Lassus Handy Dandy
05.2025 - 07.2025
- Maintained a clean and orderly workstation.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Education
Bachelor of Arts - World Language Education
Indiana University, Bloomington
Bloomington, IN05-2029
R. Nelson Snider High School
Fort Wayne, IN05-2025
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Cash handling
- Cash handling expertise
- Heavy lifting
- Patience and empathy
- Sales and upselling techniques
- Active listening
- Critical thinking
- Relationship building
Languages
Arabic
Limited Working
Timeline
Gas Station Attendant
Lassus Handy Dandy
05.2025 - 07.2025
Courtesy Clerk
Kroger
09.2024 - 04.2025
Food Service Representative
Lassus Handy Dandy
01.2023 - 05.2024
Bachelor of Arts - World Language Education
Indiana University, Bloomington
R. Nelson Snider High School
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